Impossible to install the client software to scan on Photosmart 3310

Although I can print, I can't use the scanner. I tried to install the software that has failed every time, even if I usesd misconfig to deactivate the software startup and disabled my antivirus (bitdefendr) and firewall during installation. The software would proceed to the point that it asks me to click on 'Finish' wants to restart, but do not restart and continue when reset occurs. I tried at least 20 times... ugh!

Hello jimg1942, you could try to remove the printer from the available print devices and then restart and add the printer and see if this will enable the scan function to work.

Tags: HP Desktops

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