Impossible to perform a system restore in normal mode or safe mode on my laptop... possible virus?

I have a Dell with Windows XP laptop out there.  I think that I contracted a virus that I was on a web page and then it went black and told me my computer was infected and that he did a search he finds a few Trojan horses, but it would not allow me to clean them.  antivirus 8 started running on my PC and now when I log in in safe mode to try to restore, I get an error that says kernel Mode Driver Manager has encountered a problem and needs to close.  He asks if I want to send the error report to Microsoft, and I do, but then it still does not start, even in safe mode.  The screen remains black.  How to perform a restore of the system and if I will do, I lose my photos?

Thank you.

Antivirus 8 is a rogue security program that claims to find files infected your computer and trying to make you pay for the program without value.

I recommend that you get expert help to remove it.  Using malicious software removal free of charge from Microsoft, go to theMicrosoft consumer Security Support Center .

Boulder computer Maven
Most Microsoft Valuable Professional

Tags: Windows

Similar Questions

  • Impossible to install the windows update and perform the system restore

    Original title: what restore systerm causing failure/Vista

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    Hello

    1. What is the description which are impossible to install updates?

    2. What is the message exact error do you get when you try to install updates?

    3. you get any error message while you perform the system restore?

    I suggest you to follow the steps mentioned below and check if it helps:

    Method 1: Reset components from Windows Update from the link of the suite, which would help you to install the updates of windows. http://support.Microsoft.com/kb/971058

    Method 2:

    If the problem persists, then try to put your computer in a clean boot state, and then try to install the update to windows.

    By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
    http://support.Microsoft.com/kb/929135

     

    Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

    Method 3: Manually try to install updates from the Microsoft Download Center.

    a. go to the Microsoft Download site, type the number of "KB" of the update in the download search box and then click OK.

    b. in the list of search results, click on the (KB) Knowledge Base article link to go to the download page. If there is more than one list, look for a link that goes to the Microsoft Download Center.

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    d. When you are prompted, click open to install the update.

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    Hope this information is useful.

  • When you try to perform a system restore, I get an error saying: "an unspecified error occurred during system restore." (0 x 80070002)

    original title: System Restore problems

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    This applies to vista, but use it for windows 7

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    Norton and Norton product Tamper Protection is the main

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    http://us.Norton.com/support/kb/web_view.jsp?wv_type=public_web&docURL=20101101224849EN&LN=en_US

    http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

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    Windows Vista

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    1. Restart your computer.
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    3. Select the Safe Mode option with the arrow keys.
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    and malware can interfere with the restoration of the system

    Download update and scan with the free version of malwarebytes anti-malware

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    You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

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    If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

    Windows Vista

    Using the F8 method:

    1. Restart your computer.
    2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
    3. Select the Safe Mode with networking with the arrow keys.
    4. Then press enter on your keyboard to start mode without failure of Vista.
    5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
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    Here is the vista forums

    Try the repost in Forum windows 7 the link below

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  • How to: perform a system restore in Windows

    Original title : restoration

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    Hi WalterTorres,

    1 did you do any hardware changes or software on your computer before the system failure?

    2. what operating system is installed on your computer?

    You can try to run the system restore to revert to the previous state when it was working fine:

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    If you are prompted for an administrator password or a confirmation, type your password or click on continue.

    b. in the System Restore dialog box, click on choose a different restore point and then click Next.

    c. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

    d. click Finish.

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    System Restore: frequently asked questions

    Hope the helps of information.

  • error code 0x80070005 while performing the system restore

    Original title: network programs network networking Internet Web site Site Web Web Site URL

    I keep getting error on my system restore reports

    Hi Shazzam,

    Welcome to the Microsoft Community forums.

    According to the description, you found the error code 0x80070005 error while performing the system restore.

    This problem may occur if there is no conflict applications/programs in the computer. Please refer to the post in the link that it solved the problem.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/system-restore-error-0x80070005/728b2420-739b-4C9B-8f50-99d0b66d9b19

    Let us know if you have other questions about Windows in the future. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support

  • System Restore does not not in safe mode, Defender does not start

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    1. you receive an error code or message?

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    Method 1:

     

    Step 1:

     

    You can try to start the computer in safe mode and check if the problem persists.

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    Start your computer in safe mode:

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    Step 2:

     

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    Note: After troubleshooting, be sure to start your computer in normal mode by following these steps.

    a. click on start toreduce this includes this image, type msconfig.exe in the Start Search box and press Enter.Collapse this includes this image

    If you are prompted for an administrator password or for confirmation, you must type the password or click continue.

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    Method 2:

     

    Scan your computer by using the Microsoft Safety Scanner by clicking Download now to check if there is no virus infected:

    http://www.microsoftsafetyscanner.com/

     

    Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

     

    I hope that the information above helps you.

    Your response is very important for us to ensure a proper resolution.

    In the future if you fall on any question relating to Windows, please do not hesitate to post your request here on Microsoft Community, we will be more than happy to help you.

  • Driver went on a pad and perform a system restore, the hardware is not installed but the same problem.

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    Hello

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    Also the malware may have a role:

    No one program cannot be used to detect and remove any malware. Added that often easy to
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    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
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    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
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    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
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    Start - type in the search box-> find MRT top - right-click on it.
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    You should get this tool and its updates via Windows updates - if necessary, you can download
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    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
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    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
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    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

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    Choice of PCmag editor - Prevx-
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    Try the demo version of Hitman Pro:

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    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    http://OneCare.live.com/site/en-us/default.htm

    http://www.Kaspersky.com/virusscanner

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    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    If you are sure that the system is clean.

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    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

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    I hope this helps.

    Rob - bicycle - Mark Twain said it is good.

  • Impossible to access the system restore, getting the error "system restore has been disabled by group policy.

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    If the above does not resolve the problem:

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  • Impossible to activate the system restore, pop up States disabled by group policy, contact the domain administrator. It's me, duh, I don't know.

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      <>http://support.Microsoft.com/kb/283073 >

    HTH,
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