Impossible to perform a system restore in normal mode or safe mode on my laptop... possible virus?
I have a Dell with Windows XP laptop out there. I think that I contracted a virus that I was on a web page and then it went black and told me my computer was infected and that he did a search he finds a few Trojan horses, but it would not allow me to clean them. antivirus 8 started running on my PC and now when I log in in safe mode to try to restore, I get an error that says kernel Mode Driver Manager has encountered a problem and needs to close. He asks if I want to send the error report to Microsoft, and I do, but then it still does not start, even in safe mode. The screen remains black. How to perform a restore of the system and if I will do, I lose my photos?
Thank you.
Antivirus 8 is a rogue security program that claims to find files infected your computer and trying to make you pay for the program without value.
I recommend that you get expert help to remove it. Using malicious software removal free of charge from Microsoft, go to theMicrosoft consumer Security Support Center .
Boulder computer Maven
Most Microsoft Valuable Professional
Tags: Windows
Similar Questions
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Impossible to install the windows update and perform the system restore
Original title: what restore systerm causing failure/Vista
Windows update fails with a few updates, tried to restore the back before I loaded the system machanic - fails
Hello
1. What is the description which are impossible to install updates?
2. What is the message exact error do you get when you try to install updates?
3. you get any error message while you perform the system restore?
I suggest you to follow the steps mentioned below and check if it helps:
Method 1: Reset components from Windows Update from the link of the suite, which would help you to install the updates of windows. http://support.Microsoft.com/kb/971058
Method 2:
If the problem persists, then try to put your computer in a clean boot state, and then try to install the update to windows.
By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.
Method 3: Manually try to install updates from the Microsoft Download Center.
a. go to the Microsoft Download site, type the number of "KB" of the update in the download search box and then click OK.
b. in the list of search results, click on the (KB) Knowledge Base article link to go to the download page. If there is more than one list, look for a link that goes to the Microsoft Download Center.
c. If there are several versions on the download page, find the appropriate for your computer. Click on the download button and save the update to your desktop.
d. When you are prompted, click open to install the update.
Method 4: You can also try to perform the system restore , safe mode and check if the same problem occurs.
Note: When the computer is in safe mode, System Restore does not restore points. Therefore, you can not undo a restoration you performed when the computer is in safe mode.
Hope this information is useful.
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original title: System Restore problems
Hi, I have problems, perform a system restore using windows 7. I get the message: "an unknown error occurred during system restore. (0 x 80070002). any help with this problem would be appreciated. Thank you very much.
Hello
This applies to vista, but use it for windows 7
There are a variety of reasons for system restore problems
Norton and Norton product Tamper Protection is the main
Read about it:
http://us.Norton.com/support/kb/web_view.jsp?wv_type=public_web&docURL=20101101224849EN&LN=en_US
http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013
You can try restoring the system in safe mode
http://www.windowsvistauserguide.com/system_restore.htm
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
and malware can interfere with the restoration of the system
Download update and scan with the free version of malwarebytes anti-malware
http://www.Malwarebytes.org/MBAM.php
You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes
http://www.bleepingcomputer.com/download/anti-virus/rkill
If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode with networking with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
and issues of windows 7
Here is the vista forums
Try the repost in Forum windows 7 the link below
http://answers.Microsoft.com/en-us/Windows/default.aspx#tab=2
Answers by topic
- Office & Customization
- Files, folders, & search
- Game
- Hardware drivers &
- Install, upgrade, and activate
- Internet Explorer
- Music & Sound
- Networking, mail, electronic, & updated online
- Maintenance & performance
- Photos & Video
- Programs
- Security, privacy, and user accounts
- System repair & recovery
- TV and movies on Windows
- Windows Update
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How to: perform a system restore in Windows
Original title : restoration
my computer crashed yesterday had to know how to do a restore.
Hi WalterTorres,
1 did you do any hardware changes or software on your computer before the system failure?
2. what operating system is installed on your computer?
You can try to run the system restore to revert to the previous state when it was working fine:
a. click Start, type system restore in the Search box and then in the list click on the system restore program.
If you are prompted for an administrator password or a confirmation, type your password or click on continue.
b. in the System Restore dialog box, click on choose a different restore point and then click Next.
c. in the list of restore points, click a restore point created before you started having the problem, and then click Next.
d. click Finish.
Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.
System Restore: frequently asked questions
Hope the helps of information.
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error code 0x80070005 while performing the system restore
Original title: network programs network networking Internet Web site Site Web Web Site URL
I keep getting error on my system restore reports
Hi Shazzam,
Welcome to the Microsoft Community forums.
According to the description, you found the error code 0x80070005 error while performing the system restore.
This problem may occur if there is no conflict applications/programs in the computer. Please refer to the post in the link that it solved the problem.
Let us know if you have other questions about Windows in the future. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support
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System Restore does not not in safe mode, Defender does not start
New computer with a few programs installed. Windows 7 Pro. Came today with a computer restarted showing that Windows Update. I got a popup indicating that the defender was filmed off the coast, click here to restart. Tries to start, and then turns his back on the coast. Indicates that a program prevents it from start. I have not yet installed antivirus software. Attempted to do a restore in normal mode and safe system. They return both with: System Restore was not entirely successful error 0 x 80070005. None of my programs installed are downloads. Essentially bought another computer to work and installed the same old costumes of software we used for awhile with no problems. These questions seem to have developed from the windows of the updated last night.
Long story short, updated, Defender turns off, no restore options have worked.
Hello
The steps you did to solve the problem are appreciated.I suggest you perform the restoration of the system of the mode of the Windows recovery environment. You can check the below link to do.What are the system recovery options in Windows?If you still get the same error when running system restore then please check if there is no anti-virus installed. Because you mentioned that it is a new computer, so sometimes this program comes preinstalled, and we are not aware of this. So, in this case, you can uninstall anti-virus from your computer and then try to run the system restore. You can check the link below to uninstall.Uninstall or change a programHope this information helps. Please get back to us if you need further assistance. -
This all started in the last 2 weeks. Have cleaned the registry with CCleaner and Wise Registry cleaner. Have scanned my system with
AVG free, free MalwareBytes, SuperAntispyware free, Spybot Search and Destroy, Windows Defender and the free analysis tool from Microsoft. Nothing untoward was found. My computer is almost 5 years old HP Pavilion tx 2000 32 bits. Also, after a few minutes, with each new page that I opened, my chrome browser always opens a new tab and my mouse, instead of scrolling up and down, it zoomed in my window larger or smaller size.Hi TedDyjas,
Thanks for posting your question in the community of Microsoft Windows.
From descriptions of the question, it seems that you are unable to run the system restore, you can not activate the 'sleep'.
I imagine the inconvenience that you are experiencing. I'll help you fix the problem.
To help you suggest several steps to solve the problem, I would appreciate if you could answer the following question:
1. you receive an error code or message?
2. have you made any recent hardware or exchange of software on your computer before the show?
There may be third-party software conflict with the computer, and to solve it, perform the steps below to correct and solve the problem.
Method 1:
Step 1:
You can try to start the computer in safe mode and check if the problem persists.
Safe mode starts Windows with a limited set of files and drivers.
Startup programs do not work in safe mode, and only the basic drivers needed to start Windows are installed.
Start your computer in safe mode:
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
If the problem does not persist in safe mode, then follow the next step.
Step 2:
You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.
To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135Note: After troubleshooting, be sure to start your computer in normal mode by following these steps.
a. click on start toreduce this includes this image, type msconfig.exe in the Start Search box and press Enter.Collapse this includes this image
If you are prompted for an administrator password or for confirmation, you must type the password or click continue.
b. on the general tab, click the Normal startup option and then click OK.
c. When you are prompted to restart the computer, click restart.
Method 2:
Scan your computer by using the Microsoft Safety Scanner by clicking Download now to check if there is no virus infected:
http://www.microsoftsafetyscanner.com/
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
I hope that the information above helps you.
Your response is very important for us to ensure a proper resolution.
In the future if you fall on any question relating to Windows, please do not hesitate to post your request here on Microsoft Community, we will be more than happy to help you.
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I have Vista Home Basic. I have a HP printer that whenever I logged in re-installed drivers. So I decided to uninstall all printer and software and re-install fresh. All seemed well and good work but if I restart or stop and come back on the laptop tells me a driver went on a buffer and performs a restore of the system. The system restore seems to work and restores me awhile before I re-installed the printer. But again if I restart or stop it has the same problem. the pilot and buffer. I have not yet installed or reconnect the printer because it restored. I don't know much about computers and I don't know what to do. I wanted to kind of do a clean install of Vista but it comes preinstalled on my laptop so I don't have a disk and that I read removing the drivers does not seem an option.
Hi ChristopherParvin,
You did it happen any changes made to the computer before the show?
Method 1: Try the following steps.
a. log in your computer using an administrator account.
b. Click Start and then click Run.
(c) in the Open box, type regedit and then click OK.
d. Locate and click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\LPTENUM5. Right click on the registry key and then click on remove.
e. under confirm delete key, click Yes.
f. close the registry editor and restart your computer.
Important: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article: back up the registry in Windows 7Method 2: I suggest to install the drivers of clean boot and then restart the computer and check if the problem persists.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135Note:
follow step 7 of section of boot KB929135 to the computer in normal mode.Method 3:
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-WindowsTips for solving common driver problems
http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-fixing-common-driver-problems -
Cannot perform a system restore
Unable to do a system restore to an earlier version Dates and/or the control points. Made sure that the Antivirus Firewall & are closed.
Returns without 'IMPOSSIBLE' - after doing the process.
In this way for at least 6 months
Troubleshooting in Windows XP system restore
http://support.Microsoft.com/kb/302796and/or
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original title: System Restore problem.
I had some kind of malware, a few weeks ago. I finally managed to get rid of it, but none of my programs, such as Excel, etc. make their appearance. I tried to use system restore, but it does not actually perform. I have restore dates showing, but when I try to restore it all is here.
Let's see here:
Method 1: How will check if the applications are located in C:\Program Files help? Excel would not be listed in C:\Program Files anyway.
Method 2: Which will not help as it is not this that sfc/scannow does.
Of course, you don't want to throw a Safe Mode and the clean boot in for good measure to check if that helps?
If you don't recognize the issue and at least have some clues how to solve, why post anything at all (except to include links to KB articles that help at all).
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I am running Windows Vista Home Premium SP 2.
I have three user profiles set up, one for my daughter, one for my husband and one for me.
A week or two there, my daughter connected on his profile to find its bottom screen and bookmarks and office icons had been reset. I thought nothing of it, just helped get everything set back again.
Two days ago, I logged on my profile and my husband connected to Siena, to see that all about its profile has been reset to the default value. All her desktop icons disappeared, his favorites on Firefox were gone, his background has been reset... absolutely all the custom features have been reset.
I ran system restore, and it resets me up to a point where Paint.net has been updated. Everything is back to normal, so I stop updates on Paint.net and even blocked his access to the internet using my firewall to prevent it happening again.
Yesterday I logged in my profile to find that the same thing had happened with mine. So I ran the restore of the system again, and he suggested that I restore to a point where the updates of Windows has been installed. I did, and everything went back to normal for my profile.
Then this morning my husband connects to sound and finds the same problem. So we did another restore of the system, return to the last update of Windows. Everything returned to normal.
I just ran Windows Update, and these are six updates, that it tries to install:
-Update for Windows Vista (KB976662)-
-Update for Windows Vista (KB979306)-
-Update for Rights Management Services Client for Windows Vista (KB979099)-
-Update for Windows Vista (KB976264)-
-Update for Windows Vista (KB975929)-
-Definition update for Windows Defender - KB915597 (definition 1.75.1050.0)-I thought that one of these updates may be causing the problem, so I just installed and rebooted my pc, but when I logged in all was ok. This could be the cause?
If you need more info let me know, thanks!
Hello
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).Also the malware may have a role:
No one program cannot be used to detect and remove any malware. Added that often easy to
detect malware is often accompanied by a much more difficult to detect and remove the payload. If its
better to be too full now than to pay the price much later. Check with these extreme
Overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right-click on it.
RUN AS ADMIN.You should get this tool and its updates via Windows updates - if necessary, you can download
It's here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
Use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
If you are sure that the system is clean.
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk CleanupStart - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
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Recently, I was hit by a virus that, among other problems, he blocked my access to the system restore to clear it. After having had my pc repaired I can not even access the system restore or my registry. I get a message from that system restore has been disabled by group policy. It's my own pc and I am the administrator. I've tried a few things without success. I hope someone can help me with this. I have the vista operating system.
1. click on start, run and type regedit.exe , and then press enter
2. navigate to the following key:
HKEY_LOCAL_MACHINE-Software-policies-Microsoft-Windows NT------SystemRestore
In the right pane:
- Delete the value DisableConfig
- Delete the value DisableSR
3. exit the registry editor.
Other tips, tricks and support are available at: www.waltwachon.weebly.com
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Cannot install updates after you perform a system restore
I did a system restore on my laptop because vista froze to the loading of desktop screen and now Windows Update stopped working. In addition, the windows update window was damaged since only a few icons without text and is not allowing me to update manually as well. How can the problem be solved?
http://support.Microsoft.com/kb/971058
How to reset the Windows Update components?
If the above does not resolve the problem:
Windows Update Forum:
It's updated operating system Vista, upgraded installation and activate Forum.
You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:
http://social.answers.Microsoft.com/forums/en-us/vistawu/threads
When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.
In this way, you will receive the best help.
See you soon.
Mick Murphy - Microsoft partner
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My computer became unusable, so I had to do a system restore so that it can work. (I tried everytheng else I could think before going to this option.
Now, all my earlier updates downloaded, (including the "Service Pack 3,"Microsoft Fix It' amd "Microsoft Security Esentials", are not updated my disposal with this computer.
In addition, I am able to complete (NO) downloads of microsoft to solve these problems, as evidenced by the message "title", ""we're sorry, but your operating system is not supported by Microsoft Fix it right now. " "
What can I do to fix this problem?
Hello
1. what exactly is the problem?
I suggest you follow the steps in this link and cancel the system restore:
http://support.Microsoft.com/kb/306084
provide us with more information about the issue so that we can better help you.
Check if that helps.
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Well, I thought the problem (I am the administrator of my PC) and couldn't solve it. Retrieves group policy in the help files and became totally confused with the convoluted information. Can someone give me a summary of what I need to do to enable this feature? I have Win XP Pro SP3.
TIA Bill H.
Try the following article. This article explains how to disable the system restore, but you can reactivate it by using method 1, then clicking 'turn off' instead of 'enable' in step 3 and 4.
"How to disable the System Restore Configuration User Interface"
<>http://support.Microsoft.com/kb/283073 >HTH,
JW
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