Similar Questions

• Impossible to update the credit card information, please help

  Hello

  The site doesn't let me update my credit card information. He said something about a date has expired and that I should write another date, but where exactly? My credit card details are correct, but the site won't let me save them! Please help, I must not lose my subscription now!

  Thank you in advance,

  Bernhardina

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Impossible to update the credit card information, finally try

  Hi, I tried several times to update my credit card information to get my fitness plan motion.

  He never accepts my visa card and I can't soon to use Photoshop.

  In two days my plan will turn off and I need to work.

  This will be the date for me to find an alternative solution

  I hope that someone at Adobe will make my problem seriously, as I have already written to support and never got a reply.

  Guillaume

  Hello

  Please reach out to support call/chat for the update request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Impossible to update my credit card in the product section and cloud Fomuls Adobe Creative

  Hello, like many people in another forum (subscription of your creative cloud needs attention ) I have the same problem with my credit card. Since last month, everytime I try to update, it is write me the same message:

  "Attention! Recently there is a problem with your payment. To update payment information and receive uninterrupted service. »

  And as far as I know there is nothing wrong with my Visa card (it worked perfectly well last year), so I chatted with online support told me to wait 48 hours for updating my credit card, which of course, I did, and the results were the same. Clear could you please fix this?

  Hi Baptiste,.

  Our payment portal shows that there was a successful payment on September 30, 2016, strange enough the CC is still suspended, please contact such support suggested by John.

  Concerning

  Stéphane

• Impossible to update my credit card information

  Recently, I had get a new credit card number because I had to cancel mine.  However, when I tried to update the credit card information, a strange thing happened.  When I clicked on the "Save" button, nothing happened.  He would not even update the credit card.  I don't understand why this is happening.  I don't want to lose my access to this program I like the software available to me, but if I do not change my credit card, I can't use it.  What should I do if the Save button is not working?

  Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• update of credit card data

  How can I update my credit card information?

  Hi Optir,

  Please try following the guidelines mentioned in the below mentioned article and let me know if this helps.

  ml http://helpx.adobe.com/x-productkb/Policy-Pricing/Remove-Credit-Card-info-Adobe-Account.HT

  You can also chat with our technical support engineers by clicking on chat now by clicking on the above link

  I would like to know if you have any further questions.

  Kind regards

  ~ Dominique

• Impossible to update the credit card for the Cloud

  For a week now, I tried to update my credit card as my Bank has issued me a new.

  I followed your guide, but he only says that something is wrong on your side?

  http://helpx.Adobe.com/DK/x-productkb/policy-pricing/membership-subscription-troubleshooti ng-creative - cloud.html

  What should do?

  Hi Strikert photography

  Are you can change your information? Looks like there could be a temporary technical problem on our side. Can try again you later see if you are able to change your information.

  If you are able to change your information, can you let us know or mark "Fix" on this post

  Thank you

  Scott

• storage iCloud became moot with the old credit card data. Can I recover my data?

  I've been a subscriber of the additional 200 GB of storage iCloud. I accidentally let it expire with the old data of credit card on my account and he knew only a few days later. I've updated my credit card information and resibscribed, but it seems that I lost all my data previously in my iCloud. Is this correct? Is there anyway to recover my data?

  30 days.

  You receive a notification of the warning that you know how long it will take before your data is deleted, if you let it go since it is not recoverable.

• Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Hi Purple % 20Lambs,

  Please contact Adobe support:Contact customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  In case you can't reach Adobe support, please see:

  Contact the technical support FAQ: Impossible to reach support via the link "contact us".

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• Hi guys, I had a problem with the monthly payment, it is written that my credit card data are no longer available, but my credit card is still valid until the 04.16 I olny a few days to fix this, is there another way to make a payment?... and h

  Hi guys, I had a problem with the monthly payment, it is written that my credit card data are no longer available, but my credit card is still valid until the 04.16 I olny a few days to fix this, is there another way to make a payment?... and how I can do?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• update of credit card problems

  Hello

  I've updated my credit card today at 5 pm (Paris time), and I really need to work that night because my work needs to be done for tomorrow morning.

  This is a chance I can access indesign cc 2015 tonight.

  Thank you.

  Hi Mary,

  I see that you have updated your credit card information today and it has been updated successfully and your account is good to go.

  Yes, you can start using indesign cc now, there is no interruption of service

  Kind regards

  Sandrine

• I'm not able to update my credit card. Change the payment does not appear next to my plan for

  I'm not able to update my credit card. Change the payment does not appear next to my plan for

  A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

  -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html