In need of SERIOUS help blackBerry smartphones

Similar Questions

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• Help blackBerry smartphones, I've lost all my contacts!

  OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

  As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

  Hello!

  KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

  Good luck!

• Need serious help blackBerry Curve 8520 Smartphones.

  Hello.

  My phone does not work and it doesn't charge either. Let me explain.

  I checked the time then put the phone on the lock and put it down. About 35-40 minutes later, I went to unlock and the screen was black (as in itself turned off) and well, it's not coming back.

  I tried to load and the red light comes on then the display shows a battery with a cross.

  I waited about an hour during the charge and tried to turn it on and it still worked!

  Help!

  Leave the appliance to charge 2-3 hours and then, always toujours relie connected to the USB cable, remove the battery from the camera a few seconds and plug it back. If it starts - let - the charges to 100% (check the Options > status for the percentage).

• Help blackBerry smartphones, that I need to reload my OS

  I have a blackberry on my PC desktop software and when I check the updates, there was none, but it has not been updated, I was going to because I tried to reload my OS, after having checked the update a message popup and there was no update avalieble, but "dialog to view other avalieble in the lower left corner is not" I did the same thing on storm «» the dialog"but it does not appear on my OS6 boundle 695 touch9800, please help me I really need to reload my OS

  Hello!

  As a community of volunteers supported users, there is no commitment for when / if any position will respond to the. We try, but we too are human beings human and also have a life to live. In addition, many of us who spend a lot of time here are in the USA... and the last weekend (Thursday, by starting earlier for some) was a period of holidays in the USA, many volunteers making busy with their life and unable to post here. Therefore, the delay in responding to your message is, while not unexpected, that unhappy. Of course, this solution was posted maybe of thousands of times already... some research site should certainly have revealed to you earlier, rather than waiting for a response, perhaps?

  Anyway... regarding your query - at the top of each device forum, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  You can ignore the Desktop software for it and from a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• In great need of help blackBerry smartphones!

  I recently downloaded a new theme for my Bold 9700 so when I rebooted my phone to get the theme to start it would freeze to my homepage. My needing a reboot thus Scoremobile app so I am now glued to my home screen by looking at a screen applications permissions for my scoremoblie. I can't move, I can't type, but there are certain movements in the bottom of the screen of my new theme.

  I took my battery, my sim card, rebooted the number countless times, but the result is always the same. My BB keeps freezing on the home screen with this screen to open application permissions. If there is no solution for this I am more than willing to try. Thanks for your help.

  Try to start your phone in safe mode.  Once it is in this mode, you should be able to get the deleted theme (which is recommended if this is the origin of this problem) and go beyond the screen on which you're stuck.  Here is the path to access the secure mode:

  http://BlackBerry.com/BTSC/KB17877

  Let us know if that helps you.

• Need help blackBerry smartphones! Please suggest!

  I need expert help in this area. My friend had gifted me a unloacked AT & T Blackberry Torch 9800, 6.0 Bundle 2647 (v6.0.0.600, platform 6.6.0.223) (just yesterday upated). I used it fine until lately, I have encountered this problem. Whenever I put a little too much pressure on the top slider and push downwards (to close the cursor) the device automatically restarts. I have to be very careful in closing the slider really and I have to slowly slide down and gentely as possible.   Ask you please guide me how can I fix. I'm currently working in Bhutan and have not all stores blackberry here. Help, please...

  Magali Singh

  Hey sdgardne,

  Thanks for the reply. I found the problem. My flashlight battery was loose so every time I slipped to the bottom of his slider he used to restart. I fixed it now... Thanks again!

  Magali

• Need Calendar Help blackBerry smartphones

  Hi, I am new to BB and need help with the calendar.  Do not have microsoft outlook, I would like to be able to sync a calendar of office with my BB 8330.  The research I found indicates that BB will only synchronize with outlook, lotus, and? something else.  Is this true?  I have to just bite the bullet and download outlook?  I have windows vista with the following microsoft office 2007 and it came with microsoft office oneNote.  Anyone who is familiar with that?  Know if that can be synchronized with my BB from oneNote to synchronize with outlook?  Thanks for your understanding!

  Jamie

  Hi and welcome to the forums,

  There is a link to Goggle calendar that syncs with Outlook 2007.

  Then you just add Google mobile sync to your BB and it should be good

  For Google Calendar:

  http://www.Google.com/support/calendar/bin/answer.py?answer=98565

  Google mobile sync:

  http://www.Google.com/support/calendar/bin/answer.py?answer=65923&CBid=jh20naie3c9k&src=CB&Lev=answe...

  Please let me know if you need more help.

  Thank you

• NEED HELP blackBerry smartphones! BB Storm 9530 problem...

  can you please help me to unlock my phone because theres a message in my phone which said entry screen "blackberr" to continue... someone could fix me guys? Thanks in advance that meet... God bless you.

  Looks like you put in the wrong password for the device.  now, you must type the word blackberry to continue entering the device password.  After a few attempts over the wrong password, your phone will wipe itself.

• Need help blackBerry Smartphones 9810 ~ cannot download google app game?

  I'm not very mobile friendly and gave this blackberry so I can get the application of motogp, however when I try it says my device is supported, can anyone help in simple terms

  Thank you sharon

  Correct response of Esperoni, when you visit App World from your phone, only applications that are compatible with your phone will be displayed.  Take a tour of your phone and if you do not see the application, it will not work on your phone.

  I hope that helps you.