in positive balance, but store credit I am told that it has expired.
I received a gift card of $50 iTunes for Christmas 2015 — just over 4 months - and he has not used before some time in January. There are $12,77 remaining.
A few minutes ago, I tried to buy a song for $2.19, but said it had expired. Read the very small print on the back of the card, there seem to be an expiration date of 2 years from the purchase date or the last last redemptive iTunes account activity. My last purchase was April 1, 2016.
Operating system is Yosemite 10.10.5 and iTunes version 12.3.3.
Do not know how to contact Apple re, as it is not not a problem with the purchase or billing.
Thus an overview, advice or suggestions would be most useful. Although it is only a small amount of $$, it seems wrong to me.
Thank you.
The scale always displays on your account (you have connected and your account in case the balance showing is out of date), and you get an error message when you try to buy the song with this balance on your account (you are not trying to re - enter the code of the card on your account)?
Just had a quick glance at an iTunes card I have (I am in England so mine is a map of the United Kingdom) it says nothing on the expiry and the help pages Apple says that they do not have: If you do not redeem your gift card iTunes Store or code - Apple Support
ITunes Store Gift cards never expire, but make the content codes.
Contact iTunes Support: https://www.apple.com/emea/support/itunes/contact.html
Tags: iTunes
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