In service contract invoice period

Similar Questions

• Questions of getting started with Service contracts to small businesses

  I recently bought small business Service contracts for my Cisco Small Business networking products. I know that I get support 24 x 7, as well as the ability to open cases taken in charge (I recently tried and it works fine).

  I also know that I get next day material, as well as firmware upgrade replacement for my networking products.

  Here are my some "Getting Started" questions:

  1. If I need a replacement of material next day, how can I go to? Open a case of pension? I saw under the requests of support there is an option for the replacement of equipment.

  2 will I be automatically informed of updates firmware for my networking products, or I have to look it up on the Support Center? I don't know how to upgrade the firmware of all my networking products. Is it possible to subscribe to a list of email or RSS feeds notifying me of updates firmware for my networking products?

  3. I will announce when my service contract is about to expire so I can renew them, or is it my responsibility to do not forget to renew? I have to manually put on my calendar?

  Thank you!

  (1) to request an RMA number, you must open a case to the HWC.    You can call 866-606-1866 24 x 7 to prosecute.    If you do not have a support contract, (under warranty) you are only entitled to phone support 09:00-18:00 (local time) m..     You MUST be prepared to troubleshoot the device with the HWC engineer.     Do not assume you can open a file and receive an RMA number without looking at the camera.     Often, we can save the camera and make you save a lot of time.

  (2) you can sign up for automatic alerts on updates of the firmware using this link and by selecting the devices you want updates on.    The 2nd link allows you to manually check for updates.

  http://www.Cisco.com/Cisco/Web/support/index.html

  http://www.Cisco.com/Cisco/support/notifications.html

  (3) I checked with HWC contracts administrator.       According to her, you should begin to receive alerts from 6 months to 90 days before the expiry of the contract.    You may or may not be able to renew the contract, based on the life cycle of the product.

  In response to Dirk: you can extend the support of the product by buying a service contract any time during the period of 1 year warranty.     A support agreement for your device can be purchased from any local Cisco partner or any Cisco partner online.     Here are the main advantages of a contract on the guarantee.     They are a great value.

  • Extended telephone technical support from 1 to 3 years
  • Replacement of tip / the day following RMA return vs factory RMA
  • technical support 24 x 7 vs.  9. 6 M - business hour support F.
  • Firmware update
  • Even if your product my have a lifetime material warranty, which does not qualify for the technical / troubleshooting / configuration is supported without a contract.     With the warranty on the equipment only, the HWC troubleshoot your product just enough to know if it qualifies for a replacement of hardware.

• MXP external PSU covered by the service contract?

  Does anyone know if the external power supply to a MXP is covered by the systems service contract?

  Thank you/Bravo jens

  As long as you do not pour water on it it should be fine :-)

  There was a time where, we had a lot of systems where these adapters is dead, I'm not

  recall having had problems to replace them, at least during the periods TANDBERG.

  I opened just a service for this request.

  I've also seen some systems MXP where the connector on the unit was the question so many cross check

  with another system that sound really feeding.

• Reg: Discounts and price in Service contracts change

  Hello
  
  We have below the requirements and could you please help me.
  
  1. how and where can we enter base price, a discount rate and the term of each contract of Service Requests.What line discount are all inverter is required for this.
  
  2. where do I enter hold to term for a Service contract fees and how do I calculate in the invoice if the contract expires before hold term in Service contracts?
  
  3. How can I get the discount and the Dicount rate on the invoice?
  
  4. How can we fill t he remaining duration of the contract of AR Inoive, because we have need to show in our Bill?
  
  Thanks in advance
  
  Concerning
  Riadh

  Hi Ganga

  (1) I believe you have already OM and other modules in place. So in all likelihood you should already have advanced price configured and installed. Check the 'Oracle Pricing Manager' responsibility. OM / OKS / sales etc modules interact with advanced pricing to get the price of the product info. Regarding the OKS search 'Tools'-> "Price adjustment" in the service contract form design. The feature is clearly explained in the user guide reference that I provided. Through the reference guide for a better understanding.

  (2) your case 'holding term' has to do with the return of the product and subsequent termination of the contract. You will need to consider how you want to manage the flow of product return. Ideally if you cancel the contract in OKS (manually) then you should be able to specify the amount in proportion, to the a/c on the client credit. If you decide to go for customization here, so you can focus on some of the available public APIs.

  Not sure, points 3 and 4. You will have to go for customizing invoice based on your condition. I have no access to an instance can not really try.

  Thank you
  SID.

• Help with service contracts

  Hello world

  I have a new job as a network administrator. So far, network devices have worked with the default configuration and IOS the factory. The thing is, even if I worked with Cisco devices, I've never had to deal with service contracts. I need to be able to update to IOS and may download different features sets. I don't need support, because it's obviously my job. I have been browsing Cisco's Web site and was lost (tons of links and information...). So, could someone point me in the right direction? Should I ask a sort of documents on my business? Contact the company that sold us the equipment?

  I'd appreciate any help. Thank you.

  Hi Felipe,.

  I suggest that you contact the company who sold you the material.  Probably they also sold the contracts of service with it and can tell you what your service contract number.

  Kind regards

  Cindy Toy

  Cisco Small Business Community Manager

  for Cisco Small Business products

  www.Cisco.com/go/smallbizsupport

  Twitter: CiscoSBsupport

• Licenses, upgrades, and Service contracts

  Hello

  I just find myself thrown into the deep end and responsible for implementing a VPN system so that our clients can enter our network to access resources. The problem is I am a software developer not a network administrator and there is no money to pay a consultant, it is so for me to get there.

  I was presented with an ASA 5510 Security Plus that I played with for a few days now. I have a few pieces configured such as access SSH, ADSM, transfer of routing between outside and inside, DMZ and some NAT/PAT. I am currently working on the implementation of a basic VPN while reading the book of Richard Deal.

  Questions about upgrading

  This morning, I noticed that there is a version 8.4 of the ASA software. The box I have running 8.2 (5). Is it worth the upgrade?

  Assuming that it should be to upgrade this do I need? I was on the Cisco download site and found what I think is the good software , but apparently I need a service contract to download. Keeping in mind that I'm going to need to beg for every penny what service contract do I need and about how much it cost (I'm in England)? It would probably help my cause, if I pointed out a few other benefits of having a contract of support as well.

  Questions about VPN

  My original plan was to offer our customers access using AnyConnect. I had read that I needed was licensed Essentials (very reasonable) and I was good to go. When I went to download what I think is the good software , but I find that I need a service contract.

  Is the software linked above should I use AnyConnect? If this is what service contract do I need?

  Thanks for any help, I find licensing as complicated as the configuration!

  I would be different with Jennifer advice on this one.

  It will be worth your time to get and use Smartnet support. Not only for the software but for help configuration and problem as well. The community of support here is great, but when you're network is having a power failure based on the usefulness of foreigners here is not the way to go.

  If ASA is relatively new and has the right amount of memory (1 GB for a 5510) AND new (i.e. no real old configuration that needs any migration); I would recommend starting with a fresh level of current software. (8.4 (4.1) is the most common on the platform 5510.). I would even improve it if it had a current configuration that needs migration. The syntax of the most recent will be used in the future and the older style will be deprecated over time. All new features will be incorporated in the new code with a new major release (9.0) coming out later this year.

• E-mail from Microsoft; I received an email on the new Microsoft service contracts, changes that will take place on 19 Oct.

  I received an email on the new Microsoft service contracts, changes that will take place on 19 Oct. I did not open the link. Is it a scam?

  Hello

  Be VERY careful as there are a the TWO legitimate versions and the versions of MALICIOUS software
  who are being sent. Best thing to do is to DELETE the email, then go to the
  Microsoft sites to read information.

  Check this thread:

  http://answers.Microsoft.com/en-us/feedback/forum/user/just-read-the-service-agreement-but-do-not/78052e97-1fad-4E93-8ea0-d616acf45b37

  and this one:

  http://answers.Microsoft.com/en-us/windowslive/Forum/LiveID-profile/important-changes-to-Microsoft-services-agreement/edcdb91d-b5e6-4936-b0a0-37df78cf3498

  --------------------------------------------------------------------------------------------------------

  Here are the legitimate links to information in the email.

  http://Windows.Microsoft.com/en-us/Windows-Live/Microsoft-services-agreement

  http://www.microsoft.com/en-us/default.aspx

  http://privacy.Microsoft.com/en-us/default.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Application of accounting rule tab billing/pricing in Service contracts

  Oracle Apps running. 11.5.10.2. I have the following query that returns header and live data at the level of the service contracts. I am trying to add the rule to the accounting tab billing/pricing in service contracts, but I'm not having luck finding a suitable join. I tried to join ra_customer_trx_lines_all to okc_k_lines_b using the following join of etrm rctla.contract_line_id (+) = oklb.cle_id, but it returns no records for accounting_rule_id. Once I can get the records back to accounting_rule_id, I can shoot in the name of the rule of ra_rules.
  

  SELECT OKHB.CONTRACT_NUMBER                                         CONTRACT_NUMBER,
         NVL(OKHB.CONTRACT_NUMBER_MODIFIER, '-')                      CONTRACT_NUMBER_MODIFIER,
         OKHB.STS_CODE                                                STATUS,
         OKHB.START_DATE                                              START_DATE,
         OKHB.END_DATE                                                END_DATE,
         to_date(oklbs.attribute1, 'YYYY/MM/DD HH24:MI:SS')           WARRANTY_START_DATE,
         to_date(oklbs.attribute2, 'YYYY/MM/DD HH24:MI:SS')           WARRANTY_END_DATE,
         rctta.name                                                   PRODUCT_GROUP,
                         rctla.accounting_rule_id,
         P.PARTY_NUMBER                                               PARTY_NUMBER,
         P.PARTY_NAME                                                 PARTY_NAME,
         to_char(oklb.line_number)||'.'||to_char(oklbs.line_number)   SUBLINE_NUMBER,
         to_char(okcis.number_of_items, '9,999,999,999')              QTY,
         msib.segment1                                                ITEM_NUMBER,
         msib.description                                                      DESCRIPTION,
         to_char(oklbs.price_unit, '9,999,999,990.99')                UNIT_PRICE,
         to_char(oklbs.price_negotiated, '9,999,999,990.99')          EXTENDED_PRICE
    FROM OKC_K_HEADERS_B      OKHB,
         OKC_K_PARTY_ROLES_B  OKPRB,
         HZ_PARTIES           P,
         HZ_PARTIES           HP,
         OKX_CUST_SITE_USES_V C_BILL_TO,
         OKX_CUST_SITE_USES_V C_SHIP_TO,
         OKC_CONTACTS OC,
         OKC_CONTACTS OCS,
         OKX_RESOURCES_V ORV,
         OKC_K_LINES_B oklb,
         MTL_SYSTEM_ITEMS_B MSIB,
         OKC_K_ITEMS OKCI,
         OKC_K_ITEMS OKCIS,
         OKC_K_LINES_B OKLBS,
         OKX_SALESREPS_V OSV,
         RA_CUST_TRX_TYPES_ALL RCTTA,
                  ra_customer_trx_lines_all rctla
   WHERE OKHB.ID = OKPRB.CHR_ID
      AND OKPRB.JTOT_OBJECT1_CODE = 'OKX_PARTY'
      AND OKPRB.OBJECT1_ID1 = P.PARTY_ID
      AND C_SHIP_TO.PARTY_ID = HP.PARTY_ID
      AND OKHB.ID = OC.dnz_chr_id(+)
      AND okhb.id = ocs.dnz_chr_id(+)
      AND oc.jtot_object1_code (+) = 'OKX_RESOURCE'
      AND oc.OBJECT1_ID1 = orv.ID1(+)
      AND ocs.jtot_object1_code = 'OKX_SALEPERS'
      AND ocs.object1_id1 = osv.id1
      AND C_BILL_TO.SITE_USE_CODE(+) = 'BILL_TO'
      AND OKHB.SHIP_TO_SITE_USE_ID = C_SHIP_TO.ID1(+)
      AND OKHB.BILL_TO_SITE_USE_ID = C_BILL_TO.ID1(+)
      AND C_SHIP_TO.SITE_USE_CODE(+) = 'SHIP_TO'
      AND okhb.id = oklb.chr_id
      AND msib.inventory_item_id = okci.object1_id1
      AND msib.organization_id = 3
      AND okcis.cle_id           = oklbs.id
      AND okci.cle_id           = oklb.id
      AND oklbs.lse_id     <> '2'
      and oklbs.cle_id     = oklb.id
      AND rctta.cust_trx_type_id(+) = oklbs.attribute8
               and rctla.contract_line_id(+) = oklb.cle_id

  Try this:

  OKS_K_HEADERS_B.ACCT_RULE_ID = RA_RULES. RULE_ID

  HTH
  Alka

• Service contract for codec status listed as unknown in TMS

  Hi all

  We have a Cisco MX200 we recently installed and we bought 3 years maintenance contract to the unit by our partner Cisco.  TMS currently appears the contract status of maintenance/service as unknown codec.  We checked the codec with Cisco via the Cisco partner, they are registered and we have also received the contract number for the unit.  However the TMS still shows unknown status.

  The partner said that they have rerequested the registration of the contract of maintenance/maintenance with Cisco, but still do not get any update on MSDS.  All other registered codecs are their contract maintenance/maintenance OK status.  Advice please on how to get this problem is resolved.

  Thank you very much

  Concerning

  David

  Hi David,

  Open a TAC case and provide the serial number of the device to the TAC and they will be successively illuminate the case with Cisco HIM who is responsible for these type questions. The registration database for this device must be updated.

  Best regards, Ahmad

• Service contract for the creation of Instance IB number Mfg

  Hi team,

  We have a customer's requirement, we need to create a Service of Mfg contract for a given Instance IB number. Can you please let me know, if we have an API for it?

  I tried to create the contract using the Oks_Contracts_Pub.Create_Contract_Header API, but this contract is not associated with the Instance in IB.

  Please help provide ideas on that. We are on 11.5.10 version.

  Thank you/Suresh K

  Solution: You need to associate the contract with line covered with this serial number.

• Recording price breaks in the lines of his use of Service contract

  Hi all
  
  
  When I'm trying to enter the break of price for the contract of Service line use to COPY an element from a list of price ABC_Price_List. I get the following error.
  
  OKC_CONTRACTS_UNEXP_ERROR (SQLerrm = COPIES the element and uom EA not on price list ABC_Price_List)
  
  What is the reason for this, how can I solve this.
  
  It's urgent, hope anyof you help me in this.
  
  
  Thank you
  Ramz Js

  Hi Matt

  Check the unit of MEASURE for the item. What is the unit of MEASURE for the issue of the COPY in the inventory? Check the item in the list of prices. The unit of MEASURE should be EA. There are usually two UOM, an environmental assessment and another is Ea. The two are each but belongs to a different class. Make sure you choose the right pair meets which is attributed in the element definition.

  Thank you
  SID.

• API service contracts

  Hi Experts,
  I came across the oks_contracts_pub in the api that can be used to create contract headers, lines, and the sublines. My requirement is to update the date of beginning and end of headers, lines and sous-lignees once the contract is created.
  
  This api can be used for the update as well?
  
  Thank you

  Try OKC_CONTRACT_PUB.update_header

  Hope that answers your question
  Sandeep Gandhi
  OMKAR Technologies Inc.
  Techno-Functional consultant

• HP rigged rules so won't respect its commitments, has no contract of service on 2 hard drives

  After 1 hour on phone, level 1 confirmed the message in the BIOS ' disk hard imminent failure "actually meant what he said and had this motherboard needs to be replaced. After 1/2 hour more level 2 certified HD warranty replacement, refused the motherboard. They signed me for an extension of one year warranty with home service for $129.99.

  Quickly sent replacement. Taken to professional it is Geek Squad that tried 3 times to clone the old drive again before the former has failed. Then they tried a clean install from the recovery disks provided by HP and after failed it in these attempts, tried to install Win7 clean. Had this 'new' message (refurb) 1 TB SATA would fail imminent, could not install OS. Gave me some documents. I called HP, waited in line 1 1/2 hours Saturday to report the problem to HP, abandoned and bought new, better HD, had installed and HP recovery/installed operating system - $180. Back-ups and system image I did with Toshiba Canvio impossible to install Windows and Norton, if old hard drive must have messed up the back-ups.

  Called HP for permission to return the replacement HD, but also original failed HD has DENIED! Said they must run a diagnosis by phone, do not accept the documentation of Geek Squad. I offered to send back to them at my own expense while they could confirm that it was defective. Said no, couldn't accept it back until the diagnosis ran (he was sitting on my desk!). I asked if ok to mechanically destroy the data on the old HD to protect my privacy. They said no, they will work revised at HP to confirm it was defective. So I said, let me send you the replacement for HP can confirm that it is defective. They said not until the phone confirmed diagnosis it was defective. So, I asked that I use my warranty in home service on this NEW problem. They said wouldn't not allow as not in effect until Nov 9. I said, I'll call Nov 9, and request the service. They said that it is only determined telephone assistance that it worked. So I said, the extended warranty. They said no, he started immediately after purchase. I said fine, send someone to the House. Catch-22.

  So, here is the best plan I can get to: 1) I'll send my drive down back home so that I will not be charged for replacement under warranty, 2) I will send the replacement drive to Meg Whitman, CEO of HP, memory of my experience with HP customer care, 3) {deleted content: legal discussion} and 4) will be posting my experience on each consumer and social media Web site (, I can find and 5) ask my credit card company to prohibit fees for the service contract. WARNING: this message contains no criticisms, judgments or threats - I just simply my experience, i.e. "what I did with my"free time"and"discretionary cash"of the last two weeks.

  All the other proposals of the corrective measures will be greatly appreciated.

  Welcome to the HP consumer support community. I'm sorry to hear of your recent troubles, but it is a peer-to-peer community for customers to connect and share solutions for their HP products. If you have additional or direct comments for HP on their products or services, please use the link below.
  
  http://welcome.HP.com/country/us/en/wwcontact_us.html


  
  If you have other questions and concerns, please do not hesitate to send me a private message. Thank you!

• How to upgrade a characteristic value using a business service

  Hello
  I have a requirement like updating a characterstic value
  in the BCC point of service on the sp tab menu page / his, I want to update the characteristic value
  to do this, I wrote a service business with action update
  
  < schema pageAction = "Refresh" >
  < mapField spid = "SP_ID" / >
  < termpol1 type = mapList "list" = "SA_SP" >
  < said mapField = "SA_ID" / >
  < use mapField = "USAGE_FLG" / >
  < by mapField = "USE_PCT" / >
  < stdt mapField = default="%CurrentDateTime"/ "START_DTTM" >
  < process2 type = mapList "list" = "SA_SP_CHAR" >
  < charcode mapField = "CHAR_TYPE_CD" / >
  < charval mapField = "CHAR_VAL" / >
  < adhocvalue mapField = "ADHOC_CHAR_VAL" / >
  < efdt mapField = default="%CurrentDate"/ "EFFDT" >
  < / process2 >
  < / termpol1 >
  < / schema >
  
  Now I've called business with these values
  
  < servicepointinboundservice >
  < spid > 3056588968 < / spid >
  < termpol1 >
  < a > 4267317182 < / said >
  < sa1 / >
  < > 100 < / a >
  < process2 >
  < sa2 / >
  < charcode > ADJFACTR < / charcode >
  < charval > < / charval >
  < adhocvalue > 125 < / adhocvalue >
  < / process2 >
  < / termpol1 >
  < / servicepointinboundservice >
  
  
  After the service, I get an error like
  its 42783492384 may not be related to Ms twice for the overlap of the effective periods
  
  
  Just trying to update the value of the tank with a new value, but this service is trying to create a new service point service contract
  
  
  What I am doing wrong?
  I used the basic CILCSPPP (servicepoint) business service
  
  
  Is there another way update the charvalue linked to sp / his page?
  
  Thanks a lot guys.

  Hi Shankar,

  When you work with the list item for the creation of list or tank.

  01. the first step is to create a list
  go '1361220696' ' CM_DC_SP9/termpol1/process2 + / saspid ';
  02. then check the each item with their index as a value below
  move "2011-05-14' to ' CM_DC_SP9/termpol1/process2 [0] / efdt"; "

  Create a new Instance of the list appearing in the help page of Script

  Now the values will be moved to the list, then you can update/add the tank to the entity.

• After briefly losing service, iPhone will fail to connect to the cellular network until you restart

  When my iPhone lose service for any period of time, as when he drives through an area that is not covered or go inside a building, unit reverts to the cellular network once he's back in the range. I tried to switch the plane made to make additional research; It does not work. I tried to reset network settings. It doesn't work and now I have to re - enter the password for each network wifi (disappointment).

  The fix, however, if I turn the unit completely off and the power supply back on. Only to reappear again the next time that I lose the service.

  What in the world is the cause and what can do about it?

  Things to note: MRI comes back fine. Issue JUST started this week. Device has been restored there is from a backup about 3 weeks because it is a replacement for one that I destroyed.

  Post edited by: Hydrochlorick

  I can confirm the exact behavior that you are experiencing.

  My iPhone brand new T-Mobile SE (1 week) did not have this problem on iOS 9.3.5. He found his connection to my mobile operator without any problem before the iOS 10 update.

  I also tried all the things (airplane, network reset mode, etc.) that you tried. Will not fix it. The only thing coming back my cellular service is to power cycle the phone.

  It's a real problem for me as I work in a story 72 building (no service in the elevator) and I have unfortunately to enter and leave the building a certain number of times per day.

  You have not specified what iPhone model and what version of the OS. Can you clarify?

  Thank you

  -RMT