Inability of Smartphones BB Storm blackBerry backup with Desktop software

My wife and I have our own BB Storm, with separate Windows Vista Ultimate Edition connections.  She managed to save its storm with the BB Desktop Software under a windows login, but I can't back up my phone with the BB Desktop software on a windows login.

I get an error message during backup of the process taking place:

When the backup process reached "browser data cache" and underneath of bed "backup data", an error box appears "error reading backup databases".

I had several problems with our phones - many times I pulled the battery for 2 minutes on each phone to perform a soft reset. I wiped his hand several times on both phones.  I uninstalled and reinstalled the BB Desktop Software repeatedly.  I've talked with BB technical support, has been climbed at their same level 2 technical support so that they could not solve the problems of the previous.  Fortunately I was able to solve most of the problems storm on mine, but I could use some help with this one.

Thank you.

Hi and welcome to the forums,

You clear the browser cache by starting the browser, selecting options, and clear the browser cache every

Category:

Do a battery pull:

No data will be lost when you do the following: remove the battery while the device is activated. Remplacer replace after one minute, let the device reboot 1-3 min, then hang the BB to the USB port and see if the problem is corrected.
Thank you

Bifocals

Tags: BlackBerry Smartphones

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