inactive when connecting the mouse

AT THE START OF MY LAPTOP WITH XP I GO AS FAR AS THE MICROSOFT XP WELCOME SCREEN WITH LOG IN BOX AND USER NAME WITH THE MOUSE POINTER IN THE CENTER OF THE SCREEN AND A COMMAND CLICK ON THE USERS NAME, THE CUSTOM OF MOUSE WERK -.
HELP WOULD BE APPRECIATED - UNFORTUNATELY I DO NOT KNOW MUCH ABOUT COMPUTERS - VERNON

Hello
 
1. What is the brand and model of your computer?
2. you did it before the issue of any material changes or software?
3. is it a USB mouse?
4. have you tried to connect a different mouse and check if it works very well with your system?
5. are you able to log in the system and get to the Office?
6. are you able to use the mouse once you reach at the office?
 
Method 1: Start your system in safe mode and check if the same problem occurs.
A description of the start in Windows XP Mode options:
http://support.Microsoft.com/kb/315222
 
Method 2: Please run the following Troubleshooter:
http://support.Microsoft.com/mats/hardware_device_problems/
 
Method 3: We will analyze the system for infections using the Microsoft Security Scanner which can be downloaded from the link below:
http://www.Microsoft.com/security/scanner/en-us/default.aspx

Method 4: Download the latest drivers for your mouse from the manufacturer's website and install it.
 
Method 5: If none of the above mentioned methods work, System Restore to a date when your mouse was working fine.
Windows XP system restore:
http://support.Microsoft.com/kb/306084

Tags: Windows

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