Incompetent support costs me 35 percent more money each month!
Hello dear community! This is my first topic here, so I apologize if I am doing sth wrong.
I was a happy user of plan of photography in the last months and it costed me€ 8.80 each month. I got this price during the sale last spring.
I decided that I would use a few additional applications and began to seek another plan. Student offer has been great for me! I have found no restrictions on the region. And when I chose my region (Estonia) this (plan) offer still seems where it supposed to be. My logical conclusion was so that I can get as a student in my country.
But I already had the plan of photography and decided to ask for help in the development of plans to support cat. This nice guy agreed to cancel my plan photography without cancellation so will order a new one. Before the cancellation, I mentioned, that I am NOT in the United States, but his answer was: no problem.
So my plan of photography 'right price' has been canceled and I started to order the plan of the student. Then immediately got an error, that it is not available for the Estonia. I was upset, but thought: ok, so I'll try to do all my things in Photoshop and change of plan later. But I already lost my plan of photography and can restore it no more! This type of support said sth like: you should find the dealer in your country! It was like... WHAT?
Then was talking with local Helpdesk 'a bit' (Estonian), who succeeded in doing nothing.
Then the second guy to support cat said, I'm still able to get this plan student if I call the after-sales service. I have not had the opportunity to call, so I found cat for sale, where I got the answer, this student plan is not available for my country.
To my question on how I can get my package of photography for the price that I had before contacting the 'support', I got answer smth like "Oops sorry, pay full price now".
So, dear community, I know it looks like pure complain, but I need to support or explain to me where I'm wrong... I really must now pay the full price for the plan of photography (€11.99) or there is no chance of getting the student or photo for my 'old' price plan?
Thank you all!
As mentioned above, please contact customer service for that.
Tags: Adobe
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