Ink failure

My printer does not work, but somehow it doesn't print black ink, so I don't see anything on my paper. When I copy something from a magazine, I can see the right colors but black letters are gray. When I print a letter I don't see anything.

I've already put in a new black ink cassette, but that has not worked. Anyone know what to do now? Yesterday it worked fine.

Marion

Have you tried following the steps described in the document below? (for example, to check the ink level, running an etc. clean print head.)

http://support.HP.com/us-en/document/c02046460

Tags: HP Printers

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