Install XP does not recognize my drive as full version

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• CD/DVD does not recognize the drive.

  CD/DVD does not recognize the drive.  Error message-"Insert a disk." "" "Insert a disk in the drive (E or F, depending on whether one in use).  I bought a DVD/CD thought exteranl today that might work.  Same error message with the external dvd/cd.  Can hear the disc turning when it is inserted during a short period of time, maybe 20 seconds, then it stops.  Sometimes, the disc is ejected when the error message appears, sometimes not.  Same results even with blank CDs.

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
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  Then, work your way through these - don't forget the drive might be bad, could be a coward
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  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

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  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
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  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
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  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
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  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
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  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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  Press the Windows Logo key and the R key to open the run.

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  Hello

  Please follow the methods.

  Method 1:

  Run the Microsoft fixit for the link.

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  Method 2:

  Follow the steps in the link.

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  Try following the steps under "Windows 7 or Windows Vista" in the MS KB article:

  http://support.Microsoft.com/kb/982116

  These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

  Create a System Restore Point beforehand and restart the computer later.

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  OK, I cracked now the problem of the history files do not recognize my USB external, even if the drive expansion drive had worked initially and he was behaving normally in the file Explorer. Here is how I have it done - it worked for me on my PC - maybe it will work for others.

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  Link below might be useful:

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  Hi there @rainsley

  Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

  I understand that you are having problems after an upgrade, with the Simplepass software. I am happy to help you with this, but I need more information. Please post the complete product and the operating system running on your laptop. Check out the following, if you need assistance with this information.
  How can I find my model number or product number?
  Is the Version of Windows on my computer 32-bit or 64-bit?

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  Using the HP SimplePass (Windows 8) fingerprint reader

  See the following download SimplePass if necessary:
  HP SimplePass Identity Protection software

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