Installation application blackBerry Smartphones 9320 email missing Vodafone

Hi all

I have a curve 9320 (best phone ever) using 7.1 1319 but can not get working internet mail. Info here any help would be fantastic.

-Curve 9320; Vodafone UK; Personal SIM; BIS is working like having internet on phone. new combined and had the same problem on the same model/same before the purchase SIM.

-Email Setup Application appears to be missing

-Tried to install via Desktop Manager, but cannot download the OS on internet, so impossible to reinstall; downgrade then upgrade again; or install specific app

-Managed to download a 'leak' configuration of e-mail application, but have not installed correctly.

Source of this app:

http://forums.CrackBerry.com/BlackBerry-bold-9780-F219/email-setup-application-can-fixed-633200/?_ga...

Error I get after installing and phone restarts:

"untrapped exception."

java.lang.ClassCastException.

-J' now uninstalled it

-Also tried to connect to BIS on Vodafone, that I could do, but adding the account e-mail address here does not insist on it on the phone

-NB is a "hotmail" email address  I logged on Outlook online (ie. new name for Hotmail) and "enabled the synchronization of POP."  There were other options to set and I've never had to do this in the past.

Yes, I looked here! -

http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000010773

Seems there are two routes - try to get the installed application and works; and get email works "via the device browser" (don't know exactly what it means the latter).

Vodafone has failed to return the telephone directories - surprising alone is sufficient.  This seems to be a way out for me.  I have to just get email configuration app works.

TBH, I think it's the best phone ever made because it has great physical keyboard; long battery life; is not to touch and smooth corners. Little surprised does not I don't see how anyone could afford a new fancy phone every 2 years!

Don't see how it could be a problem of system of Vodafone/Blackberry as surely several 9320 users using internet messaging with vodafone United Kingdom - some hotmail.

Looking forward to hear whatever it is, any help would be fantastic!

Hello and welcome to the community!

You tried not bad... well way... but here is the key:

NF64 wrote:

Vodafone has failed to return the telephone directories - surprising alone is sufficient.  This seems to be a way out for me.  I have to just get email configuration app works.

It is not a red herring... the Service books are required. Legacy devices BBOS do not have a client application of full e-mail on them, they demand BIS in order to work for the email, and Service on the device books is a requirement for the functionality. Therefore, if Vodafone did not send Service directories, then something is very wrong... but, if the problem is their network, only they can look deep into it. Until the SBs exist on your device, it is useless to try whatever it is about the configuration of e-mail... the SBs are a sine qua non closed.

Here a very important question that you ask them - is your device model specific fully supported by their network for automatic filling of HRT and service book? No carrier BB support all models... each carrier chooses their subset of models to support on their network. With BBOS legacy, you can use specific models that are fully compatible with the carrier network for the automatic receiving HRT and notebook entries maintenance. Reference:

If they tell you that your device is not supported by their network, then you're done... inconsistent is not compatible. Period.

If they tell you that your device is supported by their network, then you will need them to dig deeper and determine why they are not able to send the inputs required to your device. Once again, only they can look deep into their network to determine why this cannot work properly. Nobody here has such access. In addition, only your carrier can escalate your case until BB officially if additional assistance is required... you have no channel to do (well, not for free).

There are many possibilities as to why it does not work for you... all here, we can do is guess at those. Here are a few possible assumptions:

  1. As noted above, your device is incompatible with their network
  2. Your device is listed as reported lost or stolen
  3. Your device has a BIS account running on another carrier... If so, then Vodafone will not be able to create an account for her in their system of BIS.

There are other possibilities, but I think you get the drift. What is a key issue for you - how to acquire this device? If there was a camera formerly, numbers 2 or 3 in the list above may be even more possible.

Good luck and let us know!

Tags: BlackBerry Smartphones

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