Installation of Acrobat XI does not end.  Error message says to contact Adobe.

I bought a new IMac and after the move. All my data that I opened Acrobat.  Leave it and told me to reinstall.  To attempt to reinstall, it stops before the end and says to contact Adobe.  Have tried this many times with the same results.  Even closed most of the applications.  Have not tried to close every thing, but the installer again.

Hello

Try to stop all the adobe of the activity monitor processes.

Trash the following files:

1-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Acrobat

2 right click on the Finder icon and select the 'Go - To' folder. -You will get a text box, type in the following command, and then press 'return '. ("Not to be missed ~ symbol")

~/Library (it will open the folder of the user's library.)

3. browse to the Application Support > Adobe > Acrobat trash

4. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command, and then click 'Return' key. / Library (it will open the library system folder.)

5. browse to the Application Support > Adobe > Acrobat trash

6 run the cleaning of acrobat tool: http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Download the program from: download Acrobat products | Standard, Pro | DC, XI, X

Let us know if that helps.

Kind regards

Bani

Tags: Adobe

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