Installation of Photoshop CC hung "Waiting."... "in the window of creative cloud.

2013-06-17

Downloaded and installed new version of Adobe Application Manager, which turned as if by magic in the new creative cloud window. Found the Photoshop CC entry and clicked on 'Install' after downloading has taken many minutes and then move to a 'Photoshop CC extraction' message that takes several minutes. Well, now it's say "Install Photoshop CC." After a few minutes, appears to be stuck at 70%. After a few more minutes, it is still stuck at 70%.

Click on the 'x' button to stop the installation and waited her return button 'Install '. I pressed 'Install' again and got the message "install Photoshop CC' followed 'Extract CC Photoshop', which is still on the screen. Down where the button 'install' appeared the message "extract... "but that changed quickly"Waiting. "... ». After 10 minutes of "Waiting."... ", I clicked on the 'x' next to the message"waiting"to cancel installation of 'Photoshop CC '. The button 'Install' returned almost immediately.

I went on the site https://creative.adobe.com then the Download Center. I clicked the 'Photoshop' icon, then on the button 'Download' on the 'Photoshop CC' page. That action triggered the application of Creative Cloud on my machine and the download began. The first message is 'Install Photoshop CC' and the percentage value increases (good)! Is there a small progress bar in the window of creative cloud. The display 'Photoshop CC (49%) of the installation' Exchange 'extract CC Photoshop... "and when the progress bar was now the word"extract... ". ». After a few minutes (maybe 3 or 4), the word "extract...". "turned into"Waiting. "... ». I think I hate this. The legend at the top of Creative cloud still reads 'extraction Photoshop CC... ». After 10-11 minutes, the message "Waiting."... "is still there. Someone suggested 'close your browser' to get things moving again, so I closed Chrome at 23:47. I still got the message "Waiting."... ». I'll click on "x" and try again. Did at 23:48. After taking a break (time now 23:59), the message is "extract...". ', but at 12:00 midnight, the message has changed "Waiting."... ». What the hell is? It has identical behavior to the runtime browser. Now it is 12:12 and still 'Waiting '. ». I guess it will be like this until morning. Maybe I should kill all other processes. Did it but no help. Now it is 12:55 and still 'Waiting '. ».

I have PS CS6 and installed LR5 (but not running) on my 16 GB for 64-bit Windows 7 machine. I'm under Webroot set anywhere.

Should what next steps I take to go beyond this installation CC Ps blocking?

Update 01:36

Now is 01:36 and I still got the message "Waiting."... ».

There are four copies of the "Adobe CEF Helper.exe * 32" running and a copy of "CEPServiceManager.exe * 32"(alias, «Adobe CEP Service Manager»). "» In addition, a copy of each of "Creative Cloud Helper.exe * 32 ' and ' Creative Cloud.exe * 32" are running. "

Thank you

-Sam

Sorry for the inconvenience caused Sam.

Could you try to delete the desktop application of creative cloud using this cleanup Adobe Creative Cloud tool and then log on to creative.adobe.com and download the creative cloud desktop application and check.

http://www.Adobe.com/support/contact/cscleanertool.html

Mac rename the listed files below:

/ Applications/utilities/Adobe Application Manager/Library/Application Support/Adobe/OOBE

~/Library/application support/Adobe/OOBE

The change of name of Windows the listed files below:

C:\Program Files (x 86) \Common Files\Adobe\OOBE (on the 64-bit OS) or

C:\Program Files\Fichiers Files\Adobe\OOBE (on 32 bit OS)

C:\Users\ (User_name) \AppData\Local\Adobe\OOBE

Let me know how it goes.

Tags: Adobe

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