installation of the software of the printer for my printer in windows 8.1
My computer crashed and I need to do a factory restore I did successfully a few weeks before and when you are prompted in the installed updates Windows 8.1 (I was already on Windows 8.0). I installed all my software with success except the complete software and drivers for my HP Officejet 6500 e709n wireless. I downloaded this in 'download' for HP.com, no problem, however, when I try to run the program, I can't get to the extent where to extract the files. They extracted, but nothing happens after that. I looked on this website and generally in line, tried everything imaginable, but still no luck.
I can print but I cannot use the scanner and really this need.
I have since the pnp (Plug & play) for the printer is missing any ideas where I can find it.
Hi anotherangel
Sorry, it's so frustrating.
I have provided a few steps by which you can try to see if you can get the printer working on the Win 8.1.
Run all windows updates.
Here is a url to temporarily disable all the startup programs to see if one of them is causing problems.
http://winsupersite.com/Windows-8/Windows-8-tip-manage-startup-applications
You must follow the same steps to enable all again when you have finished the installation and testing of the printer.
Here is a document to restart the spooler to print on 8 to win.
http://www.Samsung.com/us/support/howtoguide/N0000192/9811/116618
When running the installation right-click on the installation and run as administrator.
I am including a document for the progress bar on the Software Installation stops or stalls.
http://support.HP.com/us-en/document/c00836418
Let me know if it helps.
Tags: HP Printers
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