Intermittent USB mouse freeze

Problem: The mouse cursor freezes intermittently for 3 to 8 seconds or more.  This happens usually when I click on a web link while I'm browsing the internet, but it can happen also when I am with other applications (or just in the background) at random times.  I use WiFi for my internet connection, and my WiFi connection is often flakey, frequently disconnect and reconnect.  The keyboard and touchpad work very well during these gels.  I've owned my system for 11 months, but this problem only is surface a few months ago.  These gels seem to occur just before that I was notified of a low battery level.

Hardware: Wireless mouse from Logitech G7, Sager NP9262 for laptop, Intel Core 2 Quad Q9450 processor clocked at 2.66 GHz, dual Nvidia GeForce 8800 M GTX in SLI, 4 GB memory DDR2/800, Intel PRO/Wireless 4965 802.11a/g/n wireless Bluetooth, 3 hard disks, etc.

Software: Logitech SetPoint Control Center 4.72.40 (same driver version), Windows Vista Ultimate 6.0.6001 (64-bit) build 6001 SP1 and all current updates, ZoneAlarm Firewall 8.0.298, AVG Anti-Virus Free Edition 8.5.339, Open Office, Firefox 3.0.11, process Explorer 11.33 3.1.0 SeaMonkey 1.1.16, Adobe Photoshop Elements 5.0.2 Nero Home Essentials SE, Spybot Search & Destroy 1.6.2.0 Quicken 2006 Basic version R3 , iTunes 8.2, Left 4 Dead and many other things.

Tried patches:
(1) I bought and started using fresh batteries in my mouse G7.  This reduces the number of low battery status notifications, but it has not ruled out all other freezes.
(2) I found that a lot of reports of similar mouse freezes on the web (for example, http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/99e3491c-9b60-4cd8-8113-90775600b9a8).  I did find that the bug reports which would be applicable to me.
(3) a tech suggested I unload the Logitech software and try to run the default Vista drivers.  This did not help.
(4) I downloaded and installed the latest drivers from the Logitech website.  This did not help either.
(5) the technology suggests then download the latest driver wireless http://downloadmirror.intel.com/17525/eng/ICS_Dv32.exe, I did.  I ran it, but it doesn't have me showed no results.  I rebooted and found that I still had some freezes.
(6) I then did a clean boot by following the instructions at http://support.microsoft.com/default.aspx/kb/929135.  I got a lot of strange things happen (Firefox does not, for example), but I could up IE7 and through a few web pages.  I've lived several mouse freezes.  Probably, this eliminates outside Vista software as a source of freeze.

Notes: I think that these gels are caused by WiFi, hardware or software (drivers) activity.  Because this problem is surface recently, I doubt that it's a hardware problem.  Find it me more likely that it was caused by a software update, but I don't know exactly when this problem started, or what update could have caused it.

AlanD2,
Your wireless mouse works on the 2.4 GHz frequency, as do almost all electronic wireless.  It can experience interference of a large number of devices: your LAN card wireless, wireless router, a wireless phone 2.4 GHz, a baby monitor, security camera, a microwave oven, etc.  The list is almost endless.  When you went to the library have not experienced you the problem is probably due to interference with a new device in your House that you can not even be aware has a wireless component or may not be thought of as a possible source of interference.  Do some detective - start noticing exactly when frost occur, how minutes apart, how long it lasts, what time of day, etc.  You should start to see a pattern.  I had people know that similar problems have occurred only when the phone rang or only when the wireless router has been updated of DHCP addresses or only when someone was doing some popcorn for microwave.  I know that sounds crazy, but I ran a business wireless for many years and saw some very strange issues caused by interference.  You said your local wifi has been offline for two days and you haven't seen any interference.  You have a connection WiFi - are you running without wire from your House to a tower that provides your Internet service?  If so, your mouse is getting interference with your wireless radio that communicates with the tower.  And your mouse interferes with your radio, which is causing your wifi service to be flaky.  As I said, I ran an service provider wireless for years and have seen it happen several times.  You will not be able to use a wireless mouse if you use Internet wireless.

Let us know if this was helpful, or if you still need our help.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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