International warranty blackBerry Smartphones

Similar Questions

• Warranty blackBerry Smartphones! RIM repair service?

  Hello community,

  I have a question about BlackBerry security or technical service. I bought my "BOLD" through eBay and I got a Bill also. As I see it when starting my "BOLD" is that the carrier is O2 Germany.

  Now, the bars of money between the keyboard fell of and I want to sent my BB on BOARD for technical service. I Don t know if I still have warranty or not, but it doesn´t question I'd even pay for it if they can repair. I already talk to O2 and they only repair with the original of the invoice I Don t.

  So my question is if there is a technical center in Germany where I can send my BB to and they look through it, if they can fix it or not and if it s possible how much it will cost.

  I already looked on the web and the forum, but I can´t find a direct contact with the RIM.

  Anyone know?

  Thank you.

  Mike

  Sorry, no you have a guarantee of purchase off eBay, unless the seller wants to justify the device.

  Buy new and third-party sellers (sellers unauthorized, as private sales on eBay) does not include a manufacturer's warranty, I think understand.

  You would be better out of touch with local smartphone repair center in the EU or the Germany, I don't know... a RIM service center it could be, I don't know.

• Frozen Blackberry - warranty blackBerry smartphones?

  I was wondering if someone could I would like to know how long the Blackberry 9300 3 has as a guarantee?

  I have one who is barely 5 weeks old and it froze!  Even after I remove the battery, wait a few minutes and then put the battery back, it is still frozen.  It won't let me even turn it off!

  We took it in a Carphone Warehouse store (originally purchased online through Carphone Warehouse), but they tell me that the warranty is only 28 days!  That doesn't seem fair to me.  They were exceptionally useless and said I have to give them the phone for them to send to repair which could take 3-4 weeks during which I have no phone but I still expect to pay for something that I can't use!

  Y at - there anyone out there who would be able to offer some kind of useful advice, please!

  Karen.

  All keyboard problems, it looks like what I've seen several times on a device with moisture damage.
  Even sitting on a countertop bath during a hot steamy shower or bath can cause problems with keyboard and trackball up to this JUST-withered.
  Really, it is more common than you think.
  1 the battery immediately! Do not turn on your BlackBerry device.
  2. allow the device to dry in a warm, dry place for 3 to 5 days * (see below)
  3. DO NOT "check it every day" by placing the battery in. Leave what would to dry completely. It takes time. Replacing the battery to check it can damage only (humidity + power = disaster).
  3. If the unit is hot after the drying period, let it cool to room temperature before placing the battery in the.

  * Suggestions on your BlackBerry in a warm dry place (open, with battery):

  • Place the BB in a container of dry uncooked rice, and then you can also place it in one of the locations mentioned below.
  • On top of all heat dry emitting electronic components: TV or CRT, LCD, TV cable box / Satellite or plasma monitor
  • On the dashboard of your car on a day sunny

• Warranty blackBerry Smartphones UK and do repair/replace

  I bought my phone last September as released on Amazon UK. It is delivered in the original RIM package, and since then she has developed several problems.

  Problems include:
  
  GPS system is deffective. A lock can sometimes be achieved and sometimes it will not. This includes times when I am stood next to another Blackberry user and it will not achieve a GPS lock when there is any material above the phone (ceiling, car roof, etc). I have asked about this problem on the RIM forums, and they improved GPS results, but it is still largely deffective.
  
  I have noticed a green liquid emerging from the USB connection on the phone, which can cause some staining.
  
  The phone will only 50% of the time receive a call. Quite often the phone will just send me a message to tell me that I have missed a call. The phone will not display that a call is being received. This is not a phone option as the same person can ring me twice in a row and one of the times it will not respond to the call.
  
  The phone will not always respond to a change in internet connection, and will refuse to load pages as it wants a WiFi connection. This occurs about half of the time for all webpages, even if they're non-WiFi pages. This can only be resolved by connecting to another WiFi network. This occurs even with full 3G connectivity.
  

  I'm tired to look for alternatives, and some of these problems seem to be repaired.

  Is there a way I can just post to RIM and ask them to fix it in the title of their standard warranty of 12 months?

  Kind regards.

  I thought it might be corrosion as well, but that would mean that the device has been previously exposed to a sort of liquid.

  To quickly check, take off the case and remove the battery. The battery must have a white label near the connectors. Is it always white, or is it red? There is also an indicator of liquid on the left side of the battery (only visible when the battery is removed). It is white or has she turns red? There is also an indicator more in the camera itself (visible only when the device is engaged). Unfortunately, if one of these indicators have turned pink or red, the phone is is more covered by warranty.

  Good luck!

• Warranty blackBerry Smartphones?

  Hello

  Happy holidays, everyone!

  I just had a new Storm 2 and thought to sell on the internet. I'll propose the typical 30 days return policy, but I was wondering if the always 1 year manufacturer's warranty applies to the new owner in the case where the phone below upward after 30 days.

  Similarly, if I were to buy a Blackberry through sites like eBay or Amazon, and six months later it stop working, I'll be able to get it replaced through the warranty?

  Thank you

  Shepherd

  I don't think so... that your buyer is not to buy the unit from a seller of authorized retailers.

  Similarly, if you buy a new device OR used from one seller other than a dealer, you only will have guaranteed either.

  Warranty service is provided by your operator. If you buy, say a device 9700 marked Tmobile, off eBay and you have a Tmobile account and use the device on Tmobile, you could get the warranty offered by Tmobile. If they check and see that you do not buy the device... maybe not.

  It's a bet that you do buy used or second hand machines and by buying from other independent sellers retail.

• Modem internal faulty blackBerry Smartphones?

  I just bought a Curve 9300 os 5 on O2 and using BT home hub 3.

  I can't connect to wifi, dash White Watch constantly.

  I can not connect to the mobile broadband even if the signal is good.

  I can not set up an e-mail account, the device offers me only a blackberry option.

  Is my device defective? At the same time, which took about 10 minutes to put in place so I don't think I'm the problem, I bought a Galaxy tab.

  Is it just really unnecessarily difficult to use?

  lorli wrote:

  No, I was just on the BT site and have discovered that I can not use an account normal broadband for the wifi connection. I need it's a RIM a/c all.

  I try to use the O2 speak my husband uses on his iphone. He has never had a problem with it.

  I don't think it need a contract for blackberry? Would appreciate your opinion because I am close to trampling on the cursed thing.

  No, in fact, means that that was what I told you. Its nothing to do with the BT - I have the same Hub.

  I gave you the reason why you need a data plan. I don't make the rules, I'm just a humble user like the rest of the guys here.

  The best course of action would be to swap it for a phone as your husband. With a data plan, emails to any number of email accounts, you are pushed automatically to the BB, no connection to check on these things and this has been the Foundation and basis of RIM technology. If you do not use the main feature of the BB, nobody's forcing you.

  No doubt O2 will have a plan; I checked on Orange a few weeks there are a lot of minutes, texts and data usage of 500 MB £9.85 per month including a free 8520.

  I use my Wi - Fi all the time, so my data usage is negligible - 2.6 MB in March. It will probably cost you less to have all the features on the BB, but to stay with your current plan on a different device. Before you throw away, have a Word with O2, you might be surprised.

• Applications blackBerry Smartphones to be recorded in the internal storage card or media other than RAM.

  Hi guys,.
  IAM hrdware configuration set with hand torch
  512 MB of RAM
  4 GB of storage internal

  If I install any appps blackberry app world are those get saved in the RAM memory, which reduces the speed of the aircraft, to help me how do to install applications to the media card or internal storage

  Thank you best regards &,.
  Sandra

  Hello!

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

  • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

  On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

  Good luck!

• BlackBerry Smartphones after International travel, cannot cross GSM network only WiFi internet

  I live in Germany and recently went to the Netherlands. When I crossed the border, Vodafone made me cut my data services due to roaming, which I did.  When I went back in Germany and handed over running my data services, I now can't get internet access (browsing and e-mail) when I am connected to my network domestic wi - fi.  As soon as I get out of my house, I can't access e-mail or internet on GSM network.  Texting still works like the phone feature.    I hope there is a change in the fast configuration I can do, but so far, all indications are that it connects to the network vodafone.de, so I think it's a setting on the phone rather than a network problem.

  I get the error message is "the network is currently unavailable...". »

  My details:

  BB Curve 8520

  V5.0.01036

  Any help would be appreciated, thanks!

  Hi and welcome to the Forums!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• BlackBerry Smartphones built in storage media errors, not now restart...

  During the last two weeks, I received several cases where I received

  the following error message: "built in storage not accessible due to a detected errors. You want to repair? »

  
  I said yes and he fixed the problem.  Yesterday, I sent a BBM message and the phone reset... on suddenly it reboot only gets 3/4 of the way through the startup process (stops under the 1 'r' in the Blackberry logo).

  I tried a multitude of things I've seen on many forums, including let it stand all night with the battery, try to start in safe mode (which I never could get it to do).  This morning, it does the same thing.  I found a post that suggested to reformat the internal memory, which I should have done when I had questions.

  Is it possible to get this reformatted internal memory if the phone does not start?  Any suggestions would be helpful.  I will ask a new phone of my business, but know that I won't get it until tomorrow... so I'm willing to try anything to make it work again (today).

  P.S. Yes, I'm one of those guys who will lead to 10 miles around traffic stopped, just to keep moving! ;-)

  Hi chmberry

  That's what I set my phone freeze (9860). By JSanders.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

  BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
  Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  *****************
  IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
  or download BBSAK http://bbsak.org/download.php

  If JL_Cmder does not work, you can try this:
  KB10144, http://www.blackberry.com/btsc/KB10144
  and this: KB20371 http://www.blackberry.com/btsc/KB20371

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number: http://www.blackberry.com/btsc/KB10144 
  KB10144 How to force detection of the smartphone BlackBerry using the Application Loader

   

  Good luck.

• How to debug the java application BlackBerry on Eclipse with a BlackBerry Smartphone?

  Problem:

  How to debug the java application BlackBerry on Eclipse with a BlackBerry Smartphone?

  The following procedure:

  http://docs.BlackBerry.com/en/developers/deliverables/12002/Debug_an_app_on_BB_device_656366_11.jsp

  Error:

  An internal error occurred during: "launch WMMS_ACC_video_test0".
  java.lang.NullPointerException

  I found that other methods of debugging.

  If anyone knows how to do it please tell me.

  Thank you for your attention.

  http://www.BlackBerryForums.com/developer-forum/107455-debugging-live-device.html

  Solution:

  Start the IDE
  Connect your device to the PC via USB
  compile your application and load on the device
  in JDE - Debug - attach to-Pocket
  ignore all dialog boxes
  do the breakpoint
  Start your application on the device

• Sellers of understanding of blackBerry on blackberry Smartphones

  Hey

  My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

  He also had a problem with in the past, this has been fixed but suddenly no more Dutch language.

  I searched this forum and found a software link (Desktop & Device Software Download Sites for BlackBerry users):

  If you have not purchased your BlackBerry® smartphone directly from Research In Motion (RIM), please select the link to your service provider below to download the BlackBerry® Desktop Software and BlackBerry® Device Software that your service provider has authorized for use with your device.

  If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

  Does this mean that if I am abroad (outside), I can't use the phone more?

  I need blackberry device software to reinstall the blackberry, so the Dutch language is back.

  Is there a difference between these software (sorted by country) or what's available that's different languages?

  Hello and welcome to the community!

  You have several misunderstandings... then this post will be a bit long... Sorry about that...

  haramo wrote:

  My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

  Reference:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  haramo wrote:

  If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

  # With the appropriate tips (below), you can use any bundle of BONES of any carrier, as long as it's your specific model BB number.

  haramo wrote:

  Does this mean that if I am abroad (outside), I can't use the phone more?

  Completely independent.

  To use your BB when out of your network home, and if you want to keep your home SIM card inserted, you must have stored with your carrier network for roaming, international data plan if that's where you are roaming to.

  To use your BB on a network of different carrier with their SIM card, you must first have unlocked your BB is carrier home (see above for that).

  Other (applies to both), your BB must be compatible with the carrier data network technology and frequency... If the radio inside your BB does not support the network of the carrier, then nothing will work. If it is compatible, then you should be able to receive voice-level services. But for data level BB services, must still ensure that your specific model BB number is supported by this network of carrier for AutoShip of HRT and maintenance to your BB book... If not, then you will not be able to receive data of BB services.

  haramo wrote:

  Is there a difference between these software (sorted by country) or what's available that's different languages?

  It's actually more and less complicated than that. Looking at all the 4 bytes of the version number of the operating system, if the two carriers have the same version, then the package is the same from the functional point of view BB. However, each company tends to "Pack" the package they release with some specific things from carrier, but none of this is really necessary... it's usually just things like icons of teaser for applications that a carrier has agreed to try to push their users. Not important.

  Regarding the language, it is not simply a matter of the carrier you choose. It is rather a question of the OS package you choose, such as governed by this KB:

  • Article ID: KB05305 Location of support for BlackBerry smartphones

  haramo wrote:

  I need blackberry device software to reinstall the blackberry, so the Dutch language is back.

  OK, with all the foregoing of the road now, the easiest way is, on a PC (you can not do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use the location KB link above as your guide to choose a package that contains the language you want.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. When installing, be sure to check deeply to all available applications to choose to settle... don't forget to dig deep into each element of multi-level and don't forget that you have selected everything that relates to your language (s) you want.

  Good luck and let us know!

• MY BLACKBERRY CURVE 9380 blackBerry smartphones

  Good day all

  My blackberry 9380 curve, asked me to restart and cela I did it, but after a while he began to show me a message saying JVM error 517 reset. I'm totally helpless because I removed my battery too and has replaced new but its always showing me this text... Please inform me of what to do because it's the first time this has happened... I really need help as in ASAP!

  We hope to get a quick answer.

  Thank you.

  Ashley

  Hello Bianchi

  Welcome to the community

  I know how it feels to have this error.

  First of all, please update the BlackBerry smartphone to the latest version of BlackBerry Device Software available before contacting the service provider wireless for repair or replacement options. For instructions on how to update the BlackBerry Device Software, visit the website of BlackBerry Device Software Updates or see KB03621.

  If the problem persists after reloading or upgrade, contact the vendor of wireless services for repair options or replacement should the smartphone BlackBerry still fall under the warranty coverage.

  See KB30332 for an example of JVM 517 error which is solved by a software update.

  Guilbert

  Ron

• Storage of applications for blackBerry Smartphones

  Hey everyone... I use my 9790 bold, he repeats to me my memory to applications is 512 MB internal memory of the phone's 8 GB! So is there anyway to increase this limited storage for applications? In addition, this space does not increase if I use an external MicroSD memory?

  Hello...

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

  Application memory - it is the most important; It is protected (not available to the user), dedicated and fixed (size: 512 MB in your case) space that is available to the House of the OS itself, as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

  • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

  On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

  Good luck!

• BlackBerry smartphones I can´t delete a photo. MSJ: (the file is currently in use)

  Hello! I took a few pictures with my BB cam, a few days later, I decided to delete these images, but every time I try the BB see the mw a message that says:
  "The file is currently being used"
  If I select OK; It does not remove it and this is the only option to select. Could someone let me know what can delete?

  Advanced thanks.

  Hello

  Assure us that first that no other application is using the file.

  Start your Blackberry in safe mode.

  Use the option of the Explorer in the main menu of the media to locate and delete the file.

  (Procedures with pictures are listed below).

  When you are finished with the file, and then restart (battery pull) your device in normal mode.

  Let us know how it goes!

  Thank you

  Bifocals

  How to start a BlackBerry smartphone in safe mode

  Explore the map media and internal memory content

  How to remove files from a BlackBerry smartphone

• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!