Internet disconnects after 5 minutes

Hi I was using my PC for a long time. I went for the weekend, and when I came back, I got a problem.  Every 5 minutes or so internet stops working.  There is no notification that a cable has been disconnected.  When I type something in the address bar it keeps loading but the page never comes to the top.  It is not my hardware or ISP because I started another operating system (fedora) and it worked fine. A temporary solution that I use is to disconnect and reconnect the eithernet cable.  But then the problem occurs again in 5 minutes.

Things I've tried:
1. disable internet card
2. set a static ip address
3. release ip/renew ip
4 uninstall internet card
5. restart the router

Hi AppleWilliam,

Thanks for posting. The first thing we must do is to determine where the issue is in fact. This could be a problem with a piece of hardware, Internet Explorer, Windows or your ISP.

First when the problem occurs again do the following.

Type the following command:

IPCONFIG/ALL [Note that there is no space between the oblique and ALL bar].

Right-click in the command window and choose select all, and then press enter.
Paste the results in a message here.

In the same command prompt window, identify the DNS and gateway (it will look something like ... default gateway: 192.168.1.1 and DNS servers...: 192.168.100.54 )

Now in black comand prompt, type the following command:

PING 192.168.1.1 (by replacing your IP of the gateway here) [Note that there is no space between the oblique and ALL bar]
Let us know if you get the response or timeouts.

Also again once in the same window type the following command

PING 192.168.100.54 (by replacing your DNS IP here) [Note that there is no space between the oblique and ALL bar]
Let us know if you get the response or timeouts.

If the answer then you can have a problem with your web browser. If you are using and other Web browsers with test and see if you have the same result.

If you do not get a response, test with another computer if possible to see if the problem persists there. If the problem does not occur on the other PC, then check your network cable connected to the PC and see if there is a link light. If there is a clear link then try to replace the cable and see if the problem persists.  If the problem persists after replacing the cable with a known good work. If the problem persists with a good cable to work known so try another port on the router or switch.

I hope this helps. Please let us know if any of these steps did or did not solve your problem.

.

Shawn - Support Engineer - MCP, MCDST
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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