PCOIP Session disconnects after 15 minutes

http://communities.VMware.com/docs/doc-17799

I have about 50 clients that disconnect them all their PCOIP session after 15 minutes. It disconnects without worrying if they are actively using the mouse/keyboard or not. In the windows application log, I get a declarant to VMware View event 102

"In waiting for portal logon has expired for user domain\user, wssm has not started correctly, or the user could not connect and connect." In waiting for County left = 0 "

I checked the following VMware DOC (http://communities.vmware.com/docs/DOC-17799) and the Userinit registry key is set correctly. I also checked that the WSSM process is started. If the key work correctly as well.

If I restart the WSSM. EXE, the problem process is delayed for a few hours, but comes back and disconnect users after 15 minutes again. Have to restart this process on each of these virtual machines is becoming a pain.

I tried to change the delay setting in the GPO ADM template, but to the maximum setting login Ticket is 900 seconds (15 minutes). I know that I can directly change the registry key "\VMware VDM\Agent\Configuration\VdmConnectionTicketTimeout HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.", but I don't want to work around the problem - I would like to fix.

From my understanding, the user gets a ticket valid on connection, 15 minutes later the ticket expires and the user is disconnected, and then reconnected immediately and the cycle repeats. I guess that the ticket he supposed to get a new ticket some time in this window of 15 minutes, but for some reason any is not.

Any ideas?

Take a look at your PCOIP logs and see if you can determine what is the code of disconnection.  You can cross reference here to see why it is disconnected.

http://KB.VMware.com/kb/2012101

Tags: VMware

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    04/08/2013, 11:36:40.416 > LVL:1 RC:-501 SERVER: server: map_tera_to_agent_close_code() failed due to disconnection (0xfffffe0c). With the help of PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: connection_closed: code = 2.

    04/08/2013, 11:36:40.416 > RC LVL:1: 0 VGMAC: the Session Statistics: average TX = 0.116288 average RX = 0.0140269 (Mbit/s) Loss=0.00%/0.00% (R/T)

    04/08/2013, 11:36:40.416 > RC LVL:2: 0 MGMT_SYS: closing of the Session remotely!

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 MGMT_SYS: *.

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 MGMT_SYS: *.

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 MGMT_SYS: *.

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 MGMT_SYS: *.

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: Server mailbox: MBX_SHUTDOWN with agent disconnection (0x0) reason code

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: Server mailbox: stop the mailbox message loop

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: backend: had completed the message of the application

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: backend: output

    04/08/2013, 11:36:40.416 > LVL:2 RC: 0 SERVER: the Server Cleanup: kill pcoip with agent disconnect reason code (0) and wait

    04/08/2013, 11:36:40.416 > LVL:1 RC: SERVER 0: map_agent_to_tera: DISCONNECT_GENERIC-> TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC

    04/08/2013, 11:36:40.416 > LVL:0 RC: 0 MGMT_SESS: tear down the session

    04/08/2013, 11:36:40.416 > RC LVL:2: 0 MGMT_VCHAN: VChanPluginExit: closing the plugin 'VMware_Server '.

    04/08/2013, 11:36:40.447 > RC LVL:2: 0 MGMT_VCHAN: VChanPluginExit: Plugin 'VMware_Server' is closed.

    04/08/2013, 11:36:40.447 > RC LVL:1: 0 MGMT_VCHAN: = > parted with success all plugins VChan

    04/08/2013, 11:36:40.447 > LVL:2 RC: 0 SERVER: the Server Cleanup: detachment inputdevtap

    04/08/2013, 11:36:40.447 > LVL:0 RC: EXTERN 0: input_devtap == > can't get the process token for the user.

    04/08/2013, 11:36:40.447 > LVL:2 RC: 0 SERVER: the Server Cleanup: closing of mailboxes

    04/08/2013, 11:36:40.447 > LVL:2 RC: 0 SERVER: the Server Cleanup: free copy of the argument

    04/08/2013, 11:36:40.447 > LVL:2 RC: 0 SERVER: the Server Cleanup: complete cleaning

    Hi Linjo,

    Seems, all my problems are related to the type of OS client!

    I will deploy Windows XP 32-bit or Windows 7 for VDI other sites.

    BR

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