Intuos 5 pro will not install or run properly

I tried to install a tablet of pro5 intuos on my windows machine 7.  The installation seems to goes off without a hitch, invite him alone is to restart the computer to complete the installation.  After the reboot, the Tablet recognizes the pen / touch, etc.  But on the side of the tablet buttons do not work.  The driver utility that their control is not installed.

I contacted the support of Wacom, and together we have reinstalled the software.  We also tried to stop and start the service that controls the wacom tablet, as it is a known issue with them.  Always without success.

I repeated the process with the windows security disabled as well. The results are the same.

Wacom suggests that Windows blocks the installation of the driver, or service.

Someone at - it ideas?  Similar experiences?

Grant

Hi Grantvan,

 
Thanks for the reply with the status of the issue and the required information.
 
Based on your response, I understand now that the drivers for the wheels of scrolling of the Tablet is not installed on your Windows computer and the result buttons and scroll wheels don't work, correct me if I'm wrong.
 
Method 1: Try to place the computer in a clean boot state and try to install the drivers and also check if the wheel buttons and scroll work in the clean boot state.
 
A clean boot is executed to start Windows by using a minimal set of drivers and startup programs. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program in 8.1 of Windows, Windows 8, Windows 7, or Windows Vista. You can also troubleshoot or determine what conflict is causing the problem by performing a clean boot.
 
How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135
Note: After troubleshooting, refer to the section «How to reset the computer to start normally after a boot minimum troubleshooting»
 
Method 2: If you question persists in the clean boot state, try to install the drivers in compatibility mode.
 
Most of the programs created for earlier versions of Windows work in this version of Windows, but some older programs might run poorly or not at all. You can run the resolution of the problems of compatibility of program on most of the programs to detect and correct common compatibility problems.
 
Make the programs more compatible with this version of Windows
http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows
 
Hope that this information helps answer please with the State of the question to get help, we will be happy to help you.

Tags: Windows

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