Invalid code redemption after problems with the serial number.

I was somehow began with two cats today in dealing with this problem.  I have all new software to Lightroom which was given to me as a gift.  I inserted the disc and downloaded on my computer, went to retrieve my serial number and that's when the problem started.  I got my redemption code, got my serial number, you click on the option 'Download', an error window emerged saying "the Web page could not be loaded at this time" and when I went back to get the serial number (press arrow to the left), he had disappeared.  It now has an invalid redemption code.  Help!  How can I use my software, get my serial number or get a new serial number?

http://helpx.Adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-FAQ.html

Tags: Adobe

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