IPCC Enterprise 5.a Script question

Hello

I have a problem of script in an environment of IPCC Enterprise 5. 0a.

What I need is:

I want to have the option of specifying a particular agent I want to call by pressing numbers of the officers 'CDA' line. (Just like in the script of Agent2Agent) If the agent is busy, the call should be queued to the agent. If the Agent is not connected, it should give a busy signal.

Here's what I did:

In the script editor of ICM, I use a 'Run external Script"in which I use the 'Dec' to get the number of the Agent. After that, I use a QueueToAgent node. In the QueueToAgent node, I'll choose the agent on 'Search agent refeerences by the expression', because I have 200 agents in the system. Otherwise, I could have used the "explicit references Agent" (it works just fine, but then I have to use a lot of IF-nodes and QueueToAgent to get I work for all agents).

Y at - there someone who can help me solve the problem...

Attached document contains: Skillgroup, EnterpriseSkillgroup, EnterpriseRoute, Agent Configuration + screenshot of formula I used ScriptEditor

Try to use the Agent node tab queue files in the Scripts of the ICM

Tags: Cisco Support

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