Agent Type IPCC Enterprise CTIOS

Similar Questions

• IPCC Enterprise/Express without Office

  Dear professionals,

  All those put implement IPCC Enterprise/Express without the Desktop agent tool? Simply a Cisco IP phone?

  A particular customer refuses to update their dumb linux terminals. They think that windows translates more distractions. Any way around this?

  Thank you!

  Yes, you have an option of creating service Agent on CallManager IP phone and have agents of the IPCC directly login on the phone without office. Take a look at this doc for more details of configuration:

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_5/English/admn_app/cad_inst.PDF

  HTH, please rate all useful messages!

  Chris

• IPCC Enterprise 5.a Script question

  Hello

  I have a problem of script in an environment of IPCC Enterprise 5. 0a.

  What I need is:

  I want to have the option of specifying a particular agent I want to call by pressing numbers of the officers 'CDA' line. (Just like in the script of Agent2Agent) If the agent is busy, the call should be queued to the agent. If the Agent is not connected, it should give a busy signal.

  Here's what I did:

  In the script editor of ICM, I use a 'Run external Script"in which I use the 'Dec' to get the number of the Agent. After that, I use a QueueToAgent node. In the QueueToAgent node, I'll choose the agent on 'Search agent refeerences by the expression', because I have 200 agents in the system. Otherwise, I could have used the "explicit references Agent" (it works just fine, but then I have to use a lot of IF-nodes and QueueToAgent to get I work for all agents).

  Y at - there someone who can help me solve the problem...

  Attached document contains: Skillgroup, EnterpriseSkillgroup, EnterpriseRoute, Agent Configuration + screenshot of formula I used ScriptEditor

  Try to use the Agent node tab queue files in the Scripts of the ICM

• time in the queue - ICM/IPCC Enterprise

  Once a call is on hold, how to configure route after a certain period of time? For example, management wants the call to route to a grouping of different positions, after that the appellant was in the queue after 60 seconds. I tried different formulas in the "examine if" "queue to the skills group" node, but I cannot understand what works.

  Thank you

  Stu

  You may be able to do the IVR script that plays to help the user in the queue.

  say that the user is in the queue, they here the IVR message "all agents busy, please hold." You can configure the IVR script to play the message for 30 seconds, say.

  After 30 seconds, you could have the IVR script to set a variable, IE: user_QXFER or even a peripheralVariable. (the ivr script must be interuptible)

  an 'IF' node after the 'successTerminal' of the node "run external script" could be used to check the variable. If user_QXFER is set to true, for example, you could have the script ICM send the call to a different node LAA/skillGroup or queueToSkillGroup.

• Cisco Nac Agent type condition Audit

  Hi experts,

  I can configure a condition audit (mandatory or optional) type, so that the client will always access the network, the user will not be informed, and the information will be sent to the heap.

  It is possible to generate an email or a similar automated process to inform administrators on these audits?

  (version 4.7.2 running)

  Thank you

  Andrea

  Hello Andrea,

  In 4.7.2 there was not much you could do in the cam itself - really you could export from the graphical interface in a spreadsheet and analysis on this basis.

  The CAM has an API, but allowing you to export reports via the interfaces of script and give you all the information you could then manipulate. You can access the documentation of the API of CAM by accessing:

  https:///admin/api/cisco_api_doc.jsp

  (The function "getreports" is probably what you want to watch in).

  In version 4.8 and later there was a new section of "Reporting" of the GUI you can see more details about passed and has no requirements:

  http://www.Cisco.com/en/us/docs/security/NAC/appliance/configuration_guide/48/cam/m_report.html#wp1495842

  Thank you

  Nate

• Audible notification of Queuing IPCC Enterprise

  What would be the best way to generate a sound notification as a phone ring when a caller is placed in a queue and may repeat this notification so many minutes has elapsed and no one took the call?

  I thought to use 'Place a call' in the IVR with in the script of the queue, but I was not able to do the script to call on the phone. If I used the redirect a call I can but then the call is finished.

  'Call up' step is going to be your best option here. Basically, as soon as the call is waiting to use the stage of appeal place to put the call out to this phone (make sure that the phone is not forwarded to voicemail or whatever it is of course). Then, the tail for example calling for 60 seconds. A sample is attached. I don't know why the appeal of place not worked for you before.

  Please evaluate the useful messages

  adignan - berbee

• Adding another script worm IPCC Enterprise 4.6

  I broke the script live today so I ask before I try again.

  I have a script called CC_Main_V5. When I use Explorer to scripts, I can see the different versions of the script and say which one is the active version. I want to make a copy of the current version to begin programming of a newer version of it.

  I tried this way 1 and broke it - I opened the version active, makes a change in the script, chose save as and used the same name script (CC_Main_V5) but not checked the box that States make the active script on save. I thought that this would add another version in the script editor I could modify and play with.

  What's happened is that the active script became CC_Main_V4. It is a totally different script name, don't know why it turned on instead of a different version of the CC_Main_V5 script.

  So my question: how to make a copy of the script CC_Main_V5 which will apper in the Script Explorer when I develop the CC_Main_V5. I want to be able to switch between life and my test.

  Thank you

  When you're in the script editor and you go to edit a script, it automatically increases the 'version' one meter.

  (as indicated on the bar at the top of the page windows check this just open a script in the 'Browse' mode. then click on the "Edit" button to put the script in Ed. mode version should have a better by one of what appeared to be the version in browse mode.)

  You should see something like the following in the top bar of the window:

  IE: Script Editor [CC_Script {all customers}.013 [live Version] [Browse]]

  (this script is called CC_Script and is the version.013 and is in navigation mode)

  When you switch to edit mode, you should see something like the following:

  Script editor [CC_Script {all customers}.014 [live Version] [edit]]

  (this script is still named CC_Script and is now the version.014 and is in edit mode)

  (automatically augmented version and you need to do to keep this version is to press save button; or leave it prompts you for a backup if you were to press the browse buttons or monitor)

  When you save the script, do not use the function "save under" but comes regularly record.

  You can use ' options > Preferences on the menu drop-down menus to set the option 'automatically make a script active when recording' off. This will allow you to save the script with registration works but do not do it activates.

  enabled or not, this version of the script has now shown that the first script in the script Explorer list.

  Please visit this link on the Administration's Script more ICM 4.6:

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1001/products_user_guide_chapter09186a00800f061f.html

• IPCC Enterprise - Server Cti failover: scenario

  Hi, I have a duplex scales environment (loggerA, routerA, PG1A, CG1A and CTIOSServerA)

  B-side: (loggerB, routerB, PG1B, CG1B and CTIOSServerB)

  AW, Distributor and HDS are on a stand-alone server.

  I tried the script to fail in the next and both CTIServer (CG1A and CG1B) did not CTIOSServer (AorB) to connect (based on the scenario of Services running).

  My failover of the scenario:

  -On the scales I m running services: LoggerA, RouterA, PG1A, and CTIOSA

  -On the b-side: I m running only the services of CG1B

  All Ports or IP are well done I m wondering if the failover scenario is supported, because until the PG1B has not elapsed the CG1B does not CTIOSA you want to connect.

  Reading of the CSCma27627 case (symptom: no documentation published, noting a specific configuration)

  requirements at the CTI server on dedicated platform installation/deployment

  independent of the same instance of PG.

  Condition: PG and CTI Server is installed on a separate server platforms

  Workaround: No. This configuration is not permitted.)

  So do you mean CG1B is not able to connect to a PG1A?

  Concerning

  The system is designed such that one side of the CG A and B aren't only for the PG on his own side. The current process of mutual FUNDS on the PG will not support 2 servers CTI pointing to it to any side. CTI servers can be independent active on the side of the PIM is enabled when the two CSPs are online.

  So in your example, you must add mutual FUND and PIM next B in order to make it able to communcate with PIM on the a-side.

• Question about CTIOS agent licenses!

  Hi all

  A customer want to install 7.0 with Cisco CTIOS Agent Desktop IPCC and he wants to order 25 CTIOS Agent licenses. In my lab environment, press kit My IPCC 7.0 is the demo version of NFR. My license is NLR. If I can add the CTIOS agent unlimitly.

  But what about the customer? My question is that the license is only a paper or Cisco has limited in the system. Can they add the unlimitly CTIOS Agent?

  I await response.

  Thank you & best regards

  The IPCC/ICM Enterprise licenses are based honor. Cisco has no control of the number of connected simultaneous agents. In IPCC Express, the system has control of registered agents.

  But you can try to implement a custom control using the Toolbox CTIOS: in your custom application, you can check the number of agents is connected, and if the number is larger than the agents bought or launch the officer's request.

  At present, the IPCC Agent licenses are a piece of paper.

  Kind regards

  Juan Luis

• Agent does not appear in Enterprise Manager GC after having redeployed

  Hello
  
  We run Control 11g Grid.
  
  One of my team members deployed a screening Officer Grid out on a server using the 'Installer Agent' feature in Enterprise Manager GC.
  
  The deployment of the agent worked successfully. The host name of the target server appeared under the screen "Hosts" in the tab target GC Enterprise Manager.
  
  Shortly after my team member has deployed the agent, he realizes that he had installed the Grid Control Agent in a home misspelled agent on the target server. He then tried to remove the agent. He did it by closing the agent and by removing the home directory of the agent on the target server. He realizes then that the removal operation was not complete, so he took the host via Enterprise Manager user interface. He did on the hosts screen tab target. He has selected the host and then choose 'delete '. There are no databases or headphones on the server target, so he could not remove these first.
  
  He then tried to redeploy the agent. Agent deployment operation said it has successfully completed, however the host name does not appear under the screen of 'targets' em. In addition to the "history of deployment" section of EM, there is no trace of the host in the console business at all.
  
  The agent is running on the target server. The expected ports are in use.
  
  On the target server, I tried running
  
  $. / emctl status agent
  Oracle Enterprise Manager 11 g Release 1 control Grid 11.1.0.1.0
  Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
  ---------------------------------------------------------------
  Agent version: 11.1.0.1.0
  Version of the WHO: 11.1.0.1.0
  Protocol version: 11.1.0.0.0
  Home Agent: / sv/app/oracle/gcagent/agent11g
  File binary agent: / sv/app/oracle/gcagent/agent11g
  Agent process ID: 15613
  Parent process ID: 15583
  Agent URL: http://xxxxxx:xxxx/emd/main /.
  URL of repository: http://xxxxxxxxxxx:xxxxx/em/upload /.
  Started at the: 2011-05-11 13:40:52
  Started by user: sv_ora
  Last reload: 2011-05-11 13:40:52
  Last download successful: (none)
  Last attempt to download: (none)
  Total megabytes of XML files uploaded so far: 0.00
  Number of XML, files awaiting download: 44
  Size of the XML files in the upload wait (MB): 2.42
  Available disk space on the file upload system: 86,33%
  Last attempt heartbeat to WHO: 2011-05-11 14:05
  Last pulse in SGD: unknown
  
  These two lines are a few concerns:
  
  "Total megabytes of XML downloaded so far: 0.00.
  "Last pulse in SGD: unknown.
  
  I was worried that no XML files have been downloaded, so I ran
  
  * < AGENT_HOME >/bin/emctl charge agent
  EMD charging completed successfully
  
  The 'status emctl agent' reports still 0.00 MB
  
  * I also ran < AGENT_HOME >/bin/agentca d
  
  * We restarted < AGENT_HOME > root.sh on the target server and restart the target server.
  
  Also, I restarted the entire SGD on our server of the grid control.
  
  I suspect that moving original host of the marked grid host somewhere as being "removed from grid control. I think that the redeployment of the agent has not updated this record, so there is always a place marked as deleted. I just do not where it is.
  
  Does anyone have any ideas on how to proceed from here? I am happy to download all the log files who think can be useful.

  Hello
  Please see the article-ID "grid Agent resynchronization translates ORA-20206: target does not exist: agentmachine.domain:host" [1273737.1 ID]
  MOS...

  The reason may be that the agent has been reinstalled on the node and that the target.xml file is not correct. You can find the file target.xml
  in the directory $AGENT_HOME/sysman/emd. It might be useful to check this file because it contains all the discovered targets.

  But try to follow the instructions in the article mentioned ID...

  Published by: VivaLaVida on 11.05.2011 08:12

• ICT Agent OS Desktop and IP phone connection...

  Hi all

  Is it possible to use the connection IP phone or something similar to log agents in groups of skills via the handset if/when the Office CTIOS Toolkit isn't available? (Computer problems etc...)

  We use the IPCC Enterprise 7.1 (4).

  Thank you

  IP phone Agent service is supported only with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to the IP phone Agent, so you will need to contact them for this.

  HTH,

  Chris

• Recover password of the IPCC business database officer?

  Hi, I'm looking for a way to read the password of the agent of the IPCC Enterprise directly to the Person table.

  The password field is encrypted, someone knows the encryption algorithm and key?

  Thanks in advance!

  I don't know if you got the answer to this question, but there is no any way to decrypt the password of the agent. The product uses a mechanism of one-way hash when the password is first created and stored and it is checked each time.

• Agents not ready receive internal callus

  Hello

  I was wondering something. I've logged in agents, but they are not in a READY State. When they are in a READY State is NOT, they can always receive internal calls from a post internal. Is it possible to prevent this.

  Thank you

  Michael

  I think you can create a partition for the agents and extensions in the areas of research, calling internal extensions of the company, you do not have to include apartitions agents.

  Gift? t forget to inlcude the partiton agent on the spaces search calling code to the Ports of CTI ot the IPCC Express or IP/IVR in an IPCC enterprise deployment.

  Hope this helps,

  Juan Luis

• A host is not on the list of targets after the agent is installed correctly.

  We assume that:
  
  «You cannot add host targets or objectives of Agent using the Grid control pages.» Instead, these types of targets appear automatically in the control of the grid after the Oracle Management Agent installed on a host computer. »
  
  And so far had been true.
  
  However, I have a problem with the installation of an agent. Despite be installed correctly and communicate with the agent, it is not displayed in the target list.
  
  Any ideas?
  
  
  c:\oracle\product\grid\agent11g\BIN > emctl agent status
  Oracle Enterprise Manager 11 g Release 1 control Grid 11.1.0.1.0
  Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
  ---------------------------------------------------------------
  Agent version: 11.1.0.1.0
  Version of the WHO: 11.1.0.1.0
  Protocol version: 11.1.0.0.0
  Agent home: C:\oracle\product\grid\agent11g
  File binary agent: C:\oracle\product\grid\agent11g
  Agent process ID: 184
  Agent URL: https://CA20xxx.xxx.es:3872/emd/main /.
  URL of repository: https://asexxx.xxx.es:4900/em/upload
  Started at the: 2011-11-08 18:15:32
  Started by user: SYSTEM
  Last reload: 2011-11-08 18:15:32
  Last download successful: 2011-11-08 18:16:47
  Total megabytes of XML files uploaded so far: 0.01
  Number of XML, waiting for loading files: 0
  Size of the XML files in the upload wait (MB): 0.00
  Available disk space on the file upload system: 58.60%
  Last attempt heartbeat to WHO: 2011-11-08 18:28:52
  Last pulse in SGD: 2011-11-08 18:27:51
  ---------------------------------------------------------------
  Agent is running and ready

  Hello

  Try this.

  Stop agent

  * Delete files in $ORACLE_HOME/sysman/emd/State and $ORACLE_HOME/sysman/emd/upload

  * clearstate agent

  * Agent unsecured

  * Sure agent

  starting agent

  Download the agent

  Concerning
  Jomon

• Can not stop the agent

  Hi all
  
  I recently updated two databases on a unix machine, who share the same oracle 10.2.0.4 is home of 10.2.0.1. After improvement, the status of the agent and the listener became "Unavailable", the database instance is also down in the grid control (I can access databases of command-line, however).
  
  At the command prompt when I do
  
  agent of $ emctl status
  Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
  Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
  
  --------------------------------------------------------------------------------
  Date: Wednesday, October 8, 2008 15:32:18 GMT
  Server: Apache/2.2.8 (Unix)
  Allow: GET, HEAD, POST, OPTIONS, TRACE
  Content-Length: 287
  Connection: close
  Content-Type: text/html; charset = iso-8859-1
  
  
  --------------------------------------------------------------------------------
  Agent runs but not ready
  
  I tried to stop the agent and run again, when I
  
  stop agent emctl $
  Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
  Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
  Agent... failed to stop.
  
  Anyone has an idea about this?
  
  concerning
  Sunny boy

  MetaLink notes 549896.1 and 278100.1 did not work for me, but a combination of things in there with the help of the support only.

  Remember that there are no errors in your application of patches.