IPCC Express reports list canned

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• IPCC express, change the format of the historical report

  IPCC express 3.5 2.

  How can I change the format of the historical report such as the name of the title via crystal report that is available in the "Reporting"?

  Another question is how to generate the report which is available in the directory "model of report? Need to copy the files to a specific selectable directoty in the report tool?

  Thanks in advance,

  All reports are Crystal reports format, so open Crystal report templates and change the title as you want. All report templates are under historic cisco reports > report templates folder.

  You must add the new report in the report with .xml catalog file.

  Wei

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• CRA and IPCC Express

  Hello

  ARC is required for the deployment of the IPCC Express Premium? In the demo flash, Application Administration, customer response was used to display the reports of the IPCC Express in real time. Is there another way to display these reports, if the CRA is not installed?

  Thanks in advance.

  Mike

  Mike,

  The CRA is an engine which includes IP/IVR and IPCC Express, the queue manager. Depends on your license, you can run one of these products.

  So, you have the CRA administration web page. You can access the reports in real time through the supervisor page: http:///AppSupervisor. You add a user to the CRA with supervisor privileges in order to get the page of supervisor.

  Hope this helps,

  Juan Luis

• IPCC Express estimated the waiting time in the queue

  I have an ipcc express 4.0 and my client wants the number of callers to hear a prompt indicating the estimated waiting time in the queue.

  Is this possible with this solution? Maybe to deal with scripts.

  Any idea?

  Jose

  Jose,

  You can do the process you like through the IPCC Express Scripts.

  You must use the "Get Reporting" statistical step under 'IPCC Express' in the script editor and choose the statistics that you want, in your case, you have to select 'Report object'-> 'CSQ IPCC Express' and afte, select 'Area'-> "Expected wait time", store that value in a variable to create as a guest to read the value.

  Hope this helps,

  Juan Luis

• Displaying several curves on a graphical 2d in reports how can I force a curve to be at the forefront?

  Displaying several curves on a graphical 2d in reports how can I force a curve to be at the forefront? I have two signals, and I want to show a bunk on top of the other. This time Diadem will be only graphic it the other way around. I tried to delete the curves and add them in different orders, change the order that they are in the list of the curve, changing their order in the data, right-click on the curve portal and selecting "move to forground" (this only moves the complete 2D graphic object in the foreground). IM using the Diadem 12.0 base.

  Hello Joe,

  I found what causes your curves draw in the wrong "order".

  You are using two value axes and DIAdem still attracts before Y2 Y1 data, regardless of the order of the curves in the "Curve and definition of the axis" dialog box.

  I enclose your layout with a little modification, I changed the order Y1 and Y2 axis (I swapped whose data is displayed on the value axis) and I get the following result:

  

  Once I looked at your page layout, it appeared, why the order of curves does not reflect the order in which curves were drawn. I didn't - so I just learn something new here as well.

  I hope that this answer to your question, do not hesitate to ask if there is anything else I can help you.

  Otmar

• Code DAQ Express reports difficult DT

  All,

  I have a strange problem where some code DAQ Express reports systematically bad DT. This occurs with peripheral equipment and a simulated device. I've attached screenshots detailing everything that I found relevant to the problem as well as the source code.

  You can download the files here.

  http://sites.Google.com/site/xkenneth/downloads

  Kind regards

  Ken

  Hi Ken,

  Please post on the Forums of Discussion OR! Your photos, I see you use a NOR-9239. On page 16 of the NOR-9239 Operating Instruction and specifications, he explains that the valid sampling rates from the time base by dividing this value by 256. Then, the value can be divided down by an integer between 1-31. Thus, valid high sampling frequency may be as high as 50 kech. / s up to 1,613 kech. / s when using the 12.8 MHz internal time base.

  In your case, you specify a sampling frequency of 300 s/s, which is much less than the lowest possible rate of 1,613 kech. / s. Therefore, the Board of Directors is forcing this value up to 1,613 kech. / s and the reverse of this is the value of dt you see, which is 0,00062 seconds. To get real sampling rate less than this value, you will need to provide an external clock. For example, to achieve a 300 s/s clock frequency, you must provide an external clock to a multiple integer of 76.8 kHz (up to 2,3808 MHz).

  Also, thank you for adding attachments to your message. This gives other users a easier access to information for both provide support and also to be able to view all relevant information during the exploration of the post in the future (in case where someone else runs into the same type of problem). Anyway, thanks again for the post and all the details of your problem! See you soon,.

• Outlook express contact list hacked and electronic mail addressed to everyone on the list. What is cause and solution?

  Outlook express contact list hacked and electronic mail addressed to everyone on the list. What is cause and solution?

  Download and run the free versions of these programs.
   
  Malwarebytes Anti-Malware
  http://www.Malwarebytes.org/products/malwarebytes_free
   
  SpywareBlaster
  http://download.CNET.com/SpywareBlaster/3000-8022_4-10196637.html 
   
  Also, make sure that your antivirus software is up-to-date. It's not much more than what you can do.

• Wrap the stopwatch for IPCC Express

  I've seen a number of conversations about the film the timers being availible in IPCC Express 4.0 so that you can put a delay after an agent ends a call before taking another.

  I've not seen this in the documentation. Is this availible and if yes, how do you implement it?

  Thanks for your comments.

  Its configured in the section Contact Service queue. See the attached picture.

  Please evaluate the useful messages.

  adignan - berbee

• Codec on IPCC Express problem

  Hi Pros,

  I have an improved Setup IPCC Express 4.0. Now, I had chosen G.711 as codec for IVR prompts during the CRS installation. Is there a way I can change the type of codec G.729 without reinstalling CRS. And also, can I use transcoding services if my correspondent uses G.729 & IPCC Express uses G.711 as IVR calls.

  Kind regards

  Pratik

  You'll need to re - run the installer to change to G.729.

  Yes, you can use the transcoders for transcoding between codecs.

  The rate of post useful!

  Chris

• IPCC Express ver 3.5.3 OS Version?

  I have a client who is re-installation of their software of IPCC on a newer server. Can they install OS worm 2000.2.7 more service packs first, or what I need to install a version (2000.2.5) earlier, install IPCC Express 3.5.3 and then upgrade the operating system?

  Thank you

  Dave

  Hello

  You must install OS 2.7 more service packs first and then proceed with IPCC Express 3.5.3 installation.

  Also see the matrix of compatblity for OS versions supported for Ipcc Express.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Concerning

  Srikanth

• IPCC Express scripts custom Variable

  Hello

  Within the IPCC Express 3.5 (3) can define a variable that I can refer in many scripts?

  For example; I could define a variable to 1 on a script1 and then on another script2, I an IF statement, referring to this variable in script 1.

  I can't find a method to do this.

  Thank you very much

  D

  This is the case even with 4.0.

  Guys look at the script repository

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_implementation_design_guides_list.html

  Discover the scripts State_Check and State_Update under the IP - IVR folder, that's exactly what you want to do.

  I create a similar script for a client who needed to set the variable to the fire drill and redirect all calls in line waiting and again to voicemail when the variable is defined, in all the scripts of the IPCC, I used the State_Check as a subflow at the beginning of the script, and then in the loop of the queue.

  HTH,

  Chris

• Agent ringing the timer on IPCC Express 3.5

  Hello

  I have IPCC express 3.5 with groups and agents defined.

  When the client calls and the agent is ready, it sounds on the phone of the agent. But if

  Agent is not responding, it rings three times and that call go to queue.

  How can I amplify this ringtone on IPCC express timer?

  Thank you

  Hi Leo,

  I think it's the doc that you referenced :)

  Change the Agent state on "Ready" after not answering a call

  The good doc.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

  I hope this helps!

  Rob

• IPCC express 3.5 ensures cold

  I am planing to create a coldstandy by hard drive RAID mirroring IPCC express server, do I need another copy of the license for her file? Thank you

  With IPCC Express 3.5, the standby server cold is an exact copy of the IPCC Express primary server. Therefore, you will need to make a copy of the license file and load on the backup server during the installation. Because you create the good image miroring RAID. A copy of the license file will be automatically copied to.

  As the standby server cold is an exact copy of the primary, including the IP address, only the primary or standby mode can be active on the network at any time.

  I enclose a link to the design of IPCC Express 3.5 guide. Please refer to the call of the "Design for high availability Considerations" section. Page 34 describes exactly what it takes to configure the standby server cold.

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1846/C1028/cdccont_0900aecd800f351c.PDF

• CCM4.1 (2) sr1 with IPCC 3.5 Expr.Co-Res and IPCC Express 3.5

  Hallo,

  I installed sr1 CCM 4.1 (2) IPCC expr. 3.5 Res Co.

  Now I will connect Express.com (MCS7825) of the IPCC.

  Is it possible to run

  IPCC Express 3.5 Res Co and

  IPCC Express 3.5 (MCS7825)

  at the same time?

  Thanks in advance

  Concerning

  Hello

  You want to point living CRS and Standalone CRS on the same Cisco CallManager? If so, yes you certainly can point several CRS to CCM. But, you need a different configuration for each CRS Server profile. Profile repository can be shared between the two CRS servers.

  Concerning

  Yogi