Codec on IPCC Express problem

Similar Questions

• IPCC Express 4.0 (4) SR01 installation problem

  Hello

  I tried to install the SR01 for 4.0 (4) IPCC Express using BARS, and in the fourth step of the Restore Wizard, when I run the tool to update CRS, a popup asks me to locate the patch file. Once I located the SR .tar file, an error message prompts the system fails to copy the contents of the .tar file.

  The BAR is installed in the same machine that CRS, is the cause of this problem?

  Make sure that there are no spaces in the path to your directory i.e. c:\patch update. Make the path to the c:\patchupdate square.

  There are NO spaces in the path.

• 4.0(5a) IPCC Express Services crash

  Hello

  After a stop and start of the IPCC Express servers (master/slave) 4.0(5a) 2, I found 2 red crosses on the enterprise desktop service and chat services to call in the web Center page coontrol master server indicating that services crashed. In the Services Menu, these 2 services are not started, I started the manually but nothing happens. I restart the engine then the server and nothing happens.

  Could someone help me?

  Here's how to start services in the CRS:

  http://www.Cisco.com/warp/public/78/ControlCenter.PDF

  I had similar problem and fixed in this way

• IPCC Express, option for the appellants out of the queue and leave a message.

  We are running 4.0 (5) IPCC Express improved. I need to configure our current ICD script so that when the appellants are held in the queue, they can press 0, out of the queue and leave a voice message. The ICD script we use is an exact copy of the script icd.aef by default on the system, it has just been copied and renamed. My question is, what are the steps I need to use the script to enable this feature?

  Two options. Option 1: Use the IPCC completely to save messages and manage messages as you seem to did so. Option 2: Transfer the caller to your voicemail number pilot and use your voice mail system to record the message.

  Steps to Option 1:

  1 early on in the script, use the step to read the Contact information call to capture the called number and save it as a variable.

  2. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  3. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. reading quick step that contains a prompt that asks the caller to record a message after the tone.

  c. step recording, which records the message saved in a Variable of type "Invite".

  d. use the Terminate step to end communication with the appellant (you can add a quick step before that game if you want to tell the caller that the message has been saved).

  e. at this point, you can either use writing document step to record voice messages in a folder on the server of the IPCC, or you can use a series of other steps to place a call to the queue and play the message the following agent that meets, or you can attach it to an email and send it it make the address email of your choice (or a combination).

  I have this HUGE warning. I had several problems with what I've been able to overcome, but it requires a bit of diligence.

  -L' registration step requires a termination character (# or *). If the caller hangs just straight up, the script returns an exception and drop dead. You can manage the 'contactinactiveexception' using a step on the Exception and have it go to a label that you can put it as the first step under the leg successful registration step. In this way, if the user hangs up, the script handles the exception by going directly to the successful step. You can clear the exception just after that.

  -You will also want to handle this exception before Terminate step. If the caller hangs up and you try to put an end to this contact when he is no longer active, the script will always die, and the remaining steps will not run.

  We use the option to place a call in the queue. In itself, this requires a lot of thinking to make sure that the script is not die when an exception occurs. I ended up putting some exceptions in place where if there is a problem and that the recorded message never makes it to an agent, a log file is stored on the server as well as messages stored in a .wav file. Then, an email is sent to the contractor with these attachments also.

  Thus, it is as effective as make you it. Try to keep things simple at first, and then build on that to improve the experience of the appellants.

  Steps for Option 2:

  1. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  2. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. call no redirection to the number voicemail pilot.

  I have not used this option, so I can't say with certainty how Callmanager will handle this call. The voicemail system will need to see the call as transmitted from a number that has a voice mail on the system account. If this does not work, you can use a dummy CTI Port with a fake extension that is configured to transfer to voicemail, then the voicemail box must be associated with the wrong extension. If you use Cisco Unity, you will also be able to use a routing rule to force the IPCC calls to a particular mailbox. Call the Viewer from the unity tools depot allows you to see the way in which the appeal is made to the unit.

  I hope that helps you and that it is not too verbose.

• Wrap the stopwatch for IPCC Express

  I've seen a number of conversations about the film the timers being availible in IPCC Express 4.0 so that you can put a delay after an agent ends a call before taking another.

  I've not seen this in the documentation. Is this availible and if yes, how do you implement it?

  Thanks for your comments.

  Its configured in the section Contact Service queue. See the attached picture.

  Please evaluate the useful messages.

  adignan - berbee

• IPCC Express 3.5 licenses

  IPCC Express 3.5 Enhanced version includes the reocording and control of license. or should it be ordered to seperetly? I belive it comes with Enhanced and Premium, but I assure you.

  Chris

  To answer your question, Yes.

  Tons of good info and presentations here if you want as well:

  http://Tools.Cisco.com/CMN/JSP/index.jsp?id=30526

  Andy dignan - berbee

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• IPCC Express ver 3.5.3 OS Version?

  I have a client who is re-installation of their software of IPCC on a newer server. Can they install OS worm 2000.2.7 more service packs first, or what I need to install a version (2000.2.5) earlier, install IPCC Express 3.5.3 and then upgrade the operating system?

  Thank you

  Dave

  Hello

  You must install OS 2.7 more service packs first and then proceed with IPCC Express 3.5.3 installation.

  Also see the matrix of compatblity for OS versions supported for Ipcc Express.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Concerning

  Srikanth

• IPCC Express scripts custom Variable

  Hello

  Within the IPCC Express 3.5 (3) can define a variable that I can refer in many scripts?

  For example; I could define a variable to 1 on a script1 and then on another script2, I an IF statement, referring to this variable in script 1.

  I can't find a method to do this.

  Thank you very much

  D

  This is the case even with 4.0.

  Guys look at the script repository

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_implementation_design_guides_list.html

  Discover the scripts State_Check and State_Update under the IP - IVR folder, that's exactly what you want to do.

  I create a similar script for a client who needed to set the variable to the fire drill and redirect all calls in line waiting and again to voicemail when the variable is defined, in all the scripts of the IPCC, I used the State_Check as a subflow at the beginning of the script, and then in the loop of the queue.

  HTH,

  Chris

• IPCC Express and card reader?

  Nice day

  It does not explicitly say in the documentation so I guess it is not taken in charge. Just to check, it is possible for the IPCC Express feed reader/wall card data (number of calls on hold, loan officers, etc...)

  Thanks in advance.

  Yes, it is possible. Take a look at the following links.

  http://Newsroom.Cisco.com/DLLs/partners/success_stories/2005/pss_09-21B.html

  http://www.inovacorp.com/

  http://www.Sentinel.com/prodlibrary.asp?subnav=utilities

  I hope this helps. If so, please indicate the position.

  Brandon

• CRA and IPCC Express

  Hello

  ARC is required for the deployment of the IPCC Express Premium? In the demo flash, Application Administration, customer response was used to display the reports of the IPCC Express in real time. Is there another way to display these reports, if the CRA is not installed?

  Thanks in advance.

  Mike

  Mike,

  The CRA is an engine which includes IP/IVR and IPCC Express, the queue manager. Depends on your license, you can run one of these products.

  So, you have the CRA administration web page. You can access the reports in real time through the supervisor page: http:///AppSupervisor. You add a user to the CRA with supervisor privileges in order to get the page of supervisor.

  Hope this helps,

  Juan Luis

• Agent ringing the timer on IPCC Express 3.5

  Hello

  I have IPCC express 3.5 with groups and agents defined.

  When the client calls and the agent is ready, it sounds on the phone of the agent. But if

  Agent is not responding, it rings three times and that call go to queue.

  How can I amplify this ringtone on IPCC express timer?

  Thank you

  Hi Leo,

  I think it's the doc that you referenced :)

  Change the Agent state on "Ready" after not answering a call

  The good doc.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

  I hope this helps!

  Rob

• IPCC express 3.5 ensures cold

  I am planing to create a coldstandy by hard drive RAID mirroring IPCC express server, do I need another copy of the license for her file? Thank you

  With IPCC Express 3.5, the standby server cold is an exact copy of the IPCC Express primary server. Therefore, you will need to make a copy of the license file and load on the backup server during the installation. Because you create the good image miroring RAID. A copy of the license file will be automatically copied to.

  As the standby server cold is an exact copy of the primary, including the IP address, only the primary or standby mode can be active on the network at any time.

  I enclose a link to the design of IPCC Express 3.5 guide. Please refer to the call of the "Design for high availability Considerations" section. Page 34 describes exactly what it takes to configure the standby server cold.

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1846/C1028/cdccont_0900aecd800f351c.PDF

• IPCC Express estimated the waiting time in the queue

  I have an ipcc express 4.0 and my client wants the number of callers to hear a prompt indicating the estimated waiting time in the queue.

  Is this possible with this solution? Maybe to deal with scripts.

  Any idea?

  Jose

  Jose,

  You can do the process you like through the IPCC Express Scripts.

  You must use the "Get Reporting" statistical step under 'IPCC Express' in the script editor and choose the statistics that you want, in your case, you have to select 'Report object'-> 'CSQ IPCC Express' and afte, select 'Area'-> "Expected wait time", store that value in a variable to create as a guest to read the value.

  Hope this helps,

  Juan Luis

• CCM4.1 (2) sr1 with IPCC 3.5 Expr.Co-Res and IPCC Express 3.5

  Hallo,

  I installed sr1 CCM 4.1 (2) IPCC expr. 3.5 Res Co.

  Now I will connect Express.com (MCS7825) of the IPCC.

  Is it possible to run

  IPCC Express 3.5 Res Co and

  IPCC Express 3.5 (MCS7825)

  at the same time?

  Thanks in advance

  Concerning

  Hello

  You want to point living CRS and Standalone CRS on the same Cisco CallManager? If so, yes you certainly can point several CRS to CCM. But, you need a different configuration for each CRS Server profile. Profile repository can be shared between the two CRS servers.

  Concerning

  Yogi