IPhone locked after reset options.

I used my Iphone 16 GB 5, for one year. LETER a week I decided to present it to my mother and I reset my default settings. (I was the first user of my camera, it was purchased in the shop). IPhone write - me in your Apple ID to restore (after reset setting, first start). I fill it up but my iphone told me that this ID cannot be used to restore my iphone. And can not pass the system restore, is unable to make the Itunes backup. Someonew can help me? =(

Hi Vlad2626,

If your identifier Apple has been locked, take a look at the resource below to solve security problems.

If your identifier Apple is locked

If you or someone else enters your password, security or other wrong account information questions too many times, your Apple ID automatically locks to protect your security and you cannot connect to Apple services. You can unlock your Apple ID, after verifying your identity.

If your identifier Apple is blocked for security reasons, you may experience one of these alerts:

  • "This identifier Apple has been disabled for security reasons".
  • "You cannot sign in because your account has been disabled for security reasons."
  • "This identifier Apple has been locked for security reasons.

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or reset your password. After several unsuccessful attempts to unlock your account, your identifier Apple will remain locked and you can try again the next day.

If you use the two-step verification, you must use your recovery key and trust device. And if you use two-factor authentication, you need a trusted device or a reliable phone number to unlock your Apple ID.

If you see a message which differs by alerts above and you can't reset your password, contact us for assistance.

To learn more

After changing your password, you may need to update in your iCloud settings and in all Apple services log in with your Apple ID. Learn more about Apple ID and where you can use it.

Last modified: 10 December 2015

Take care

Tags: iPhone

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