IRISPen error message: the pen scanner is not connected [0x0A16]

I can't install a Mini T4 Irispen imaging device used with the software IRISPen Express 5.5 on my PC (Windows XP, SP3).   First commissioning of the software is supposed to allow the user to calibrate the pen; no such window.  Because it doesn't, the Guide advises by clicking the Options tab and checking calibrate.  That did not work either - the calibration option is unclickable (faded text).  By clicking on the Scan Test followed Calibrate displays the error message that appears in the title of this application.  The strange thing is that Device Manager indicates that the pen is working properly and that it is enabled.  I tried updating the driver (currently version 1.0.4.2 IRIS dated 2/262007) via the Web, but discovered that no update is available.  Any ideas on how to get the pen work?

Notes:
1. the pen is NOT defective; It worked about a year with a previous PC (that I have) and has been used sparingly.
2. the pen is plugged directly into a USB port of the computer (instead of just a hub or docking station).
3. by IRIS support Council, the box "Allow the computer to turn off this device to save power" (under the USB Root Hub real estate power management tab) is turned off for all my PC root hubs.

Hi BobGalganski,

Method 1

See the article below to reinstall all USB controllers on the computer and check if it helps.

Advanced troubleshooting tips for General USB for Windows XP problems

http://support.Microsoft.com/kb/310575

Method 2

If the previous step fails then I would suggest that you contact the IRIS support for assistance.

http://www.IRISLink.com/C2-1709-189/technical-support-contact.aspx

Tags: Windows

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