Is the upgrade to Windows 7 'free' HP destructive?

Best Buy Geek Squad told me that the HP Windows 7 upgrade will totally wipe my hard drive and I need to reinstall and reconfigure all my programs and restore all my files.  Is this true?  It doesn't seem right to me...

(Of course if I pay them to do, they can preserve my programs & files).

Unfortunately, it is an example of someone trying to misrepresent something that isn't true only in very special circumstances, so that you will pay for the service.  If you upgrade the equivalent versions of Vista to Windows 7 and may not move from 32-bit to 64-bit (or vice versa), a simple upgrade is possible.  I still recommend a custom/clean install but the upgrade is absolutely an option.  It is only during the passage of XP or 2000, or when swtiching since something like Home Basic Professional or swtiching to (or from) 64 bit as a custom/clean install is required.

BTW, if they said they can "preserve your programs" is a lie, pure and simple, to a custom setup / clean.  If you do not format as part of a custom/clean install, your files will be kept, but functional versions of your existing programs are never preserved - they are moved to Windows.old in a non-functional State.  Of course, if they are just going to charge you to stick the DVD in and run a standard upgrade, then most of the programs will be preserved, but they are really just in charge of inserting a disc and clicking on upgrade.  They have no special training and (if something is wrong with an upgrade) can't do anything that you couldn't do yourself if you make a backup before continuing.

Stephen

Tags: Notebooks

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