Issue playing Surface pro music.

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• 3 surface Pro stuck trying to start issuing bitlocker recovery key

  My Surface Pro 3 took ages to restart (circle of points spinning for centuries). So I went in safe mode (see photo). He recommended I go to windows.microsoft.com/recoverykeyfaq and I enter the key ID.

  My machine is joined to a domain, but I'm not on the network, because I can't start and even if I was, I'm at me so impossible to get the field

  Bitlocker options give me anywhere to enter the id of the key. I do not have a backup of the recovery key (it was not given to me), and even if I try to reset my pc option it asks installation or Windows recovery support. Which I did not.

  I would have hoped that recovery of bitlocker on the URL above would have given me a way to capture the key Id to unlock bitlocker!

  Help, please

  

  Hello Alec.

  Welcome to the Microsoft Community Forum.

  The question you posted would be better suited to the TechNet community.

  Please visit the link below to find a community that will support what ask you:

  Microsoft TechNet

  http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w8itpro

  Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

  Thank you

• Cannot download any music subscription Xbox Music on Surface Pro 3

  I have a 3 Surface Pro and an annual subscription to Xbox Music which is due to expire in April.  I can download music on my Windows Phone and my desktop, however, on my SP3, I don't have the ability to download songs or albums when I click on the... Button (more).  I get only to start radio and PIN to start as options.  On my desktop, I get a third download option.

  I checked my subscription is still active (until April) and that my area is listed as a device in the topic manage devices.

  Hi Shaun,

  Thank you for visiting Microsoft Community.

  I understand that you are unable to download songs with a subscription to Xbox Music.

  This problem is limited to the surface 3 pro Xbox and I suggest you to post your query in the Sub Xbox Forum.

  Refer to the following articles:

  http://www.Microsoft.com/surface/en-us/support/music-photos-and-video/listen-to-music-on-surface

  http://support.Xbox.com/en-us/browse/Xbox-360/Xbox-Music

  For additional assistance, please visit Xbox forums.

  http://forums.Xbox.com/

  Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

• Surface Pro 4 - Issue of free creative cloud

  Hello

  Just bought a Surface Pro 4 in part because of the free supply of creative photography of cloud. Problem is that I have not received the email of redemption that I'm supposed to. Microsoft said that I need to contact Adobe for having the email sent re, but this forum is the only option that I can find to raise with them. Anyone got any ideas on how I can get in contact with Adobe by e-mail or telephone to the United Kingdom on this issue?

  Thank you

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Photoshop CS6 on Surface Pro 3 won't play no audio imported into the timeline.

  Well enough as the title says: I hear no audio imported into a chronology in CS6 on my Pro 3 of Microsoft Surface. I have Photoshop CS6 installed on my desktop PC and on my Surface Pro 3. Both play very well outside Photoshop, audio and audio plays fine within Photoshop, too. No idea why I have problems with the CS6 on my Surface?

  I uninstalled and reinstalled Photoshop, and the problem is now resolved. No idea how, but * shrug *.

• Major display problem with Audition CS5.5 on Surface Pro 4 Tablet

  Hi people,

  I just got a new Microsoft Surface Pro 4 tablet, so I can edit on the go more easily than with my old laptop. I use Audition CS5.5, because I am a podcaster and radio producer, and it works wonderfully for these tasks. Unfortunately, when I installed hearing on this new tablet, I discovered a major compatibility issue. All text and buttons display so small that the program is essentially unusable.

  

  I tried to play with the display settings on the Surface, but they seem to have no effect on hearing. Even when I get the settings "change the size of the text, apps and other elements ' maximum, it has no effect on how the hearing poster (even if she handicap other programs).

  

  So I tried contacting Adobe via Facebook, and everything they said it was "Hi Chris, see if this article helps you to: . http://bit.LY/24jts28 "Thanks , ^ KM. Which I linked to an article from Microsoft. When I went through the troubleshooting process, however, he suggested 1) the same thing, I tried 2) communicating with Adobe or 3) buy the new version of the hearing.

  

  And earlier I tried calling technical support and they told me that they don't offer phone support for tablets.

  I am extremely frustrated. I love this piece of software and it would be ridiculous to pay a monthly subscription for the new version just change the display settings. Was Adobe really this careless with the design of this product, and they have now abandoned it? What can I do to solve this problem?

  Thanks for any help.

  -Chris

  Support should not consider the 4 Surface Pro tablet, from a support perspective, it's a PC.  I'm sorry to hear that you who were respected.

  Richard is correct, in CS5.5 we simply don't HiDPI screens on the piece of road, and you will probably find that's true with many Adobe applications since that time.

  In addition, as Richard has pointed out, in recent versions we did some work to support HiDPI screens as well as some of the capabilities of the touch Surface.  Here are two tweets I sent to a customer showing on my personal 3 Surface Pro:

  C Van Winkle on Twitter: "@DawsAngeles @duringleaves https://t.co/owizvYIbg0".

  C Van Winkle on Twitter: "@DawsAngeles @duringleaves https://t.co/Zw3NI41rMG".

• First Pro CC almost unusable on Surface Pro 3

  I use a Surface Pro 3 (i7, 8 GB of RAM) to create YourTube videos in first Pro CC high range. I'm important regular 1080 p / 30 frames per second and considerable content of my Canon G16.

  The clips copy the device reading perfectly if I open them just the OS. But within the first reading is borderline unusable. To the naked eye, it seems I'm getting one frame per second - extremely nervous. I tried turning playback resolution up to 1/4 and challenging.

  The bottleneck seems to be the CPU that exceeds 90% when I read a single clip. The change is quite heavy in this scenario. by comparison, when I play back the same gross clip outside the first I see CPU usage of 30 to 40% and flawless playback.

  Does anyone have any ideas on how I can trouble / change this?

  Moreover, I know son as often end up 'Dump Machine X and go to the Machine Y' I get 3 Surface Pro is not a perfect machine for video editing but not really interested to spend away from him at the time - it's an impressive machine for me in all other respects so seek to use to my editing too much video.

  Thank you.

  Mark

  These numbers may be useful, but even more so if one is rather better informed than most of us are so...

  Here is an external, which may be a much better choice...

  http://www.Newegg.com/product/product.aspx?item=N82E16820147511

  It is one of the new Samsung SSD T3 for USB3/3.1 external and is tested sustained almost internal read/write speeds, it's a little less than $100 USD to Newegg as shown in the link I posted. It will significantly improve the performance on this WD Passport, that however work very good as extra work of storage/backup.

  Now, all of this presupposes that writing to disk is a major issue, which is probably... However, some motherboards have simply flow capabilities to really show a significant increase. They either combine or short the capabilities of their drive, their RAM or the ways of the CPU access.

  One of the things to come who can help... the last few editions, hardware capacity requirements have increased each time. The following deployment 2016, will include a number of changes that will allow the lower gear to work at least enough, especially... they take the function to ingest the prelude in Import of PrPro functions, with a new twist:

  You will be able to transcode (that you can as a prelude) during the import, but more precisely... for a easier to change the codec that you can then use for general work and with a simple click on an icon, be back to your full-codec media to see what look like your changes. They are currently in use, he could make things a lot easier on the portable edition / surface. You can choose a setting that is say half the number of pixels but same proportions, yet at a lower compression, so it is also much less mobile and decoding data processor while working. However, any change, especially while the chronology is paused, you can click on to see the "full" media and get this screen instantly, then return to your "proxy" setting and continue to work.

  If past practices apply, the roll-out it debut at the NAB show will be published current mid-late June.

  Neil

• P2815Q is not recognize MiniDP or DP, only HDMI, tried everything, Surface Pro 3 he messed up?

  Hi guys, currently my P2815Q monitor will not connect to multiple computers, either through mini DP (on the computer, a 3 Surface Pro plugged into the wall) DP (on the monitor) or DVI + adapter (on the computer, which has a Quadro K600 graphics card) (on the monitor) DP or DP (on the Quadro K600) to mini-DP (on the monitor).  It is not even recognized in the Device Manager on the computer and still shows the floating message "not connected".

  For a while, it worked well in all of these configurations on two of these computers.  A few days ago, when it was connected to my Surface Pro 3, all of a sudden the connection dropped, and then he entered an endless loop to connect to the surface, only to disconnect immediately (after less than a second, as indicated by the "found new hardware" and "disconnected material" sounds).  My SP3 has the latest graphic drivers installed by Windows Update.  There is nothing obviously wrong with the cable.

  Initially, I unplugged the monitor of the SP3, then after reading briefly on "flicker" on an external monitor with SP3 tried leaving connected for up to 30 years, nothing helped.  Also played with the ppp settings that I had put the monitor at 200%, while it worked while the SP3 is 150%.  Tried to restart the SP3 and the connection to the AC adapter / CC, etc.

  Finally, the monitor stopped being recognized by the computer completely and since then I did not get the 'new hardware found' sound once when connecting it via the above ports.  However, he recognized when connected via HDMI to computers.  Once logged in so I could bring up the OSD menu, I did a factory reset, nothing helps.  I also made the image rendering test (where you hold the buttons 1 & 4) and it went perfectly.  Also tried to unplug the monitor and now the power for 5 seconds.

  The first time I plugged on Quadro K600 (DP on the map, on the monitor miniDP) computer it shows briefly a picture, albeit more low resolution 4 k I had used on this computer before, then disappeared and this computer too firmly refuses to recognize...

  What can I do?  It sounds like the logic board is fried?  Thank you, Caleb

  Get it exchanged.

• U2414H - problem with Surface Pro 3

  This has been a constant problem. We have a number of these monitors and we have a user with a Surface Pro 3 problems where every few weeks or so, one of his monitors will stop running.  Usually after swapping the monitor with another, he will work for a few weeks and then stops again.  The user has a docking station of Surface that we had originally two monitors connected in Garland for the DisplayPort. The user wants to add a third U2414H, but we could never that daisy chain on the other.  The user has added a diamond USB adapter which used DisplayLink and we had three monitors working.  Now, this week he came in and one of the monitors connected DisplayPort adapter does not work.  All three are U2414H and we exchanged out them with other U2414H monitors we have in our office to try to make them work.  Are there rules that we must follow to prevent them to stop constantly working with the surface?  Is this a problem of windows 8?  Thank you.

  Apology. I just see this answer. You did it ensure 1.2 DP was off when you have tested the underside of short term solution?

  Problem =
  * When the SP3 is anchored and double are connected using DisplayPort multistreaming (daisy chain), one or two screens will not be recognized after restart or power cycling the SP3. In both cases, the resulting no video appearing on external displays.
  * Some displays will expose rip video on the secondary display, what installation using DisplayPort multistreaming (daisy chain).
  * A view not to return to video mode displayed after recovering from power save mode.

  Workaround short term =
  SP3 Dock CDM on--> Dell mDP to DP cable--> #1 off DP (DP 1.2) monitor
  CDM SP3 on--> Dell mDP to DP cable--> #2 off DP (DP 1.2) monitor

  Long term = solution
  Microsoft is aware of the issue with their dock. They are developing a dongle special connector to the dock that works with the process of formation of link to boost the signal strength has negotiated with external monitors. As to when this will be available in September. Note the dongle won't be available in stores. You should open a case with Microsoft and show them that the problem occurs when you connect directly to the dock AMD and using double monitors in a DP 1.2 Garland of STD. They will then send you the dongle. I've heard other customers of this front line support Microsoft has not yet heard this dongle. Then wait until September to contact them.

• Can I install and use Android on a Surface Pro applications?

  Can I install and use Android on a Surface Pro applications?  I want to be able to play words with friends that my friends have on their iPhones and tablets.  Is it possible to do?

  N ° the Surface Pro running Windows 8, not Android.  There is no way to use Android apps on a default Windows device.

• Surface Pro Fallout 3 does not

  Can someone get Fallout 3 to work on the Surface Pro. I can install it via Steam, get to the screen to launch, but when I press Play; the game fails to load or to go further - any suggestions?

  OK, for those who have the same problem. Here is the solution.

  You will need (from the Fallout 3 Nexus and a French site that I found)
  (1) disable Games for Windows Live (you will not be able to use it at first, but be prepared)
  Link: http://www.jeuxvideopc.com/downloads/7413-fallout-3/details-29926.php
  (2) I started a game on my main game rig to generate the following files to at least get the initialized game Fallout ini, falloutprefs and Renderinfo
  I copy & pasted into My Documents / my games / Fallout 3. on my Pro Surface
  Now (since I got the inifile in place) I could launch the program disable Games for Windows Live
  You will still not managed to start a game at this point, but is one of the biggest obstacles to the road.
  Now go to Fallout 3 Nexus and download the compressed file Package Intel HD Graphics Byypass
  http://Fallout3.nexusmods.com/mods/17209/?
  Unzip it and follow the instructions.
  Click the shortcut of Fallout 3 and there you go. :) - Finally

• Surface Pro 3 touchscreen does not respond correctly

  Original title: touchscreen turns out be a pain

  Hello and sorry for such a pessimistic title for my post, but it's the truth.

  I feel like I have to clean all my touch screens at least a dozen times every day and who still does not seem to keep them working properly. I use Windows Pro 8.1 on my 3 Surface Pro and my office and touch screens on both systems, of course. My question is simple enough, it seems that I have to click on 'touch' on any of a zillion times for the computer to realize that I'm actually doing something. Is this normal after the first week or I have to update the drivers or something?

  Also, is it just me or do DirectX present a major problem with touch screens? I play LOTRO and I double-click-right on everything in order for people to talk to me or to make a transaction in store interfaces. This is not normal, and if that's the case, why can't not Microsoft fix this? I can't be the only person who has noticed or written on touch and directx...

  Anyway, if anyone knows of solutions other than return to the mouse, please let me know. :)

  Hi Heiko,

  Thanks for the update. This could be caused by a compatibility problem between Internet Explorer and the site that you are. Sometimes, this can be fixed by adding the site to your list of compatibility view.

  Difficulty of the problems to view site with compatibility view

  http://Windows.Microsoft.com/is-is/Internet-Explorer/use-compatibility-view#IE=ie-11

  If the problem persists, then as you say the problem seems to be specific to the application it would be best to contact their support site.

  I hope this helps. If you need help with Windows, let us know and will be happy to help you.

• Synchronize your events calendar iPad (or calendar iCloud) events to your calendar Windows Surface Pro?

  Separated from this thread.

  Have you ever able to synchronize your events calendar iPad (or calendar iCloud) events to your calendar Windows Surface Pro? I tried the two support the Apple technology AND Windows technical support and they have no answers for me. Two of them say don't know is not how the other operating system. Kind of infuriating. Did you?

  Hi cgreen,.

  Here in this scenario, I suggest to add your iClound account to the calendar application and check if it helps. Try the following steps to add an account to the calendar application.

  1. On start, tap or click Calendar.
  2. Enter in the right edge of the screen, and then tap settings.
     (If you use a mouse, point to the upper right of the screen, move the pointer of the mouse down and then click settings.)
  3. Tap or click accounts.
  4. Press or click Add account, le type the type of account you want to add, and then follow the on-screen instructions.

  By adding the iCloud account, you can synchronize the calendar events in iCloud with calendar app in Windows 8.

  For more information, you can consult the following Microsoft Help article.

  http://Windows.Microsoft.com/en-us/Windows-8/calendar-app-FAQ

  Please reply with the status of the issue so that we can better help you.

• Contour pen late question on Surface Pro 2?

  I'm having this problem where the original race seems to be a delay and creates a straight line at the beginning of each stroke. I recently bought a year of all programs on the Cloud service creative in the hope that I could use CC animate particularly for animation, so that has been incredibly frustrating to treat. This problem does not appear to me in Photoshop CC.

  

  As you can see in the picture above, it is very visible, especially at larger angles. This happens with all the tools to animate CC, much as in the previous case, I was using the Brush tool.

  

  Above is a comment that I made using paint brush.

  If you look closely, it detects the start of the race, but only continues to follow the pen after a short delay, thus causing the effect of the straight line.

  I use settings/default preferences in CC to animate and have only changed the layout of the workspace to 'Host', although this change does not appear to have any effect on the problem. I tried to change settings such as smoothing, pressure sensitivity, tilt, and none of the above will fix the problem. I completely wiped my computer and installed Windows 10 Pro (this problem before in Windows 8), and the issue has not been resolved.

  Information:
  Running the 64-bit version of Windows 10 Pro with all the current news (to date).

  Animate CC 2015.2 (Build 15.2.1.95) with default preferences.

  Using a Surface Pro 2 with a processor Intel Core i5-4300U.

  I tried:

  As an administrator
  Reinstall the drivers

  Disable the touchpad and writing Board Service

  Display on or off timing of the ppp settings high (although my display settings are 100%).

  Priority passage of superior service, etc.

  Disabled flips and hold action in the pen Options.

  Change of smoothing, pen pressure, tilt and various other options within the CC to animate.

  If anyone has the solution to this, please let me know. I would like to start with CC animation animate as soon as possible, but with this question, I won't be able to use it. I've already dug around many old posts on similar problems, and none of the solutions are applicable.

  Sorry to tell you this, but yes there late and is not the program. The graphics card on the Surface Pro 2 is simply not powerful enough to handle vector calculations, that's why you see him do straight lines. He cannot calculate the curves so that lack them, and ends the line without these curves so that the line is straight. I have a Surface Pro 2 as well, and it doesn't work with Animate.

  I have owned dozens of Tablet PCs and while they cool for doodling and suspended in cafes, unfortunately, they have no power of real transformation despite what they're trying to tell you about the ads and Animate needs causing a mixture of questions which dates back to the time of macromedia Adobe set in many ways, but the Brush tool still stands as something difficult to do better in the program even on computers of Office, let alone a tablet.

  In fact, there is only one compressed everything that I've ever seen who can handle vectors animate/Flash and is the companion of Cintiq. You8 can currently buy on eBay for about $1000, and while I'm sure it helps a lot of you with your tablet, at least you know that's not a bug, and it is not something that Adobe can probably do about it.

• Photoshop on Surface Pro 3, search is not a hack, a valid solution to an expensive piece of software.

  I know it has been asked before, but are there any comments or support on dealing with Adobe Photoshop CC and Surface Pro 3 in what concerns the HiDpi scale? I used some of the registry stuff, but the program is substantially blurier than all other programs.

  Everyone seems to be asking 150% scale in the interface options, but this does not seem to go anywhere. No help available on obtaining a high piece of high-end graphic software, charged at a premium price who works on a top of the range?

  As I said, I know this has been asked before but there appear to be no responses or updates lately as if Adobe don't want to acknowledge the issue. I hope this isn't the case. This hard problem for Surface Pro 3 is released and went nowhere.

  Yes, it is called bang head here.