First Pro CC almost unusable on Surface Pro 3

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• First Pro CC 2015.3 lags and freezes. Became unusable

  I've just updated for first Pro CC 2015.3. Decision of the worst of my life.

  It became totally unusable.

  Whenever I have do the following with any clip (video, image, import AE):

  • Select one or more clips/sequences in the timeline panel
  • Click on the tab 'effects control '.
  • Open a sequence
  • Drag an effect on one of the sequences

  First pro gel, the loading of Windows 7 blue circle appears and remains frozen for almost a minute. I took me a half hour to apply an effect to 6 staples.

  I arrive with any file video/image/AE comp, with any type of effect (body default effect or third-party plugin it does not matter).

  MY SPECS:

  Windows 7 original

  Original Adobe CC and PAID

  Intel I7 - 3930K, 32 GB of RAM, GPU GTX970.

  The operating system that is installed on a 512 GB SSD, project on two 1 TB SSD in RAID 0.

  With this configuration, I worked for 4 years and it has always worked like charm.

  What can I do to fix this?

  Why is it that is happening all the?

  Turns out it was a compatibility problem with Colorista 2. I upgraded the plugin to 3 Colorista and now works.

• Adobe first Pro CC unusable 2014.2 - Crash

  Hi, just upgraded to the Premier CC Pro 2014.2 and it is unusable.

  All the drivers updated, Windows 7 Pro. Intel Core i7 8 GB of Ram 64 bit

  Application blocking in usually 1-2 minutes of the launch at random moments:

  Import transparent PNG 900px wide - instant crash

  Similar size non-transparent PNG - no crash importing instant, can add transitions, but breaks down less than 2 minutes

  Video - instant crush on Preview in the browser to import media

  Create colors matte - instant crash

  Examples as follows:

  Name of the failing application: Adobe first Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

  The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

  Exception code: 0xc0000005

  Offset: 0 x 0000000000000004

  ID of the process failed: 0x1ff8

  Start time of application vulnerabilities: 0x01d0297d48ce56a9

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: unknown

  Name of the failing application: Adobe first Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

  The failed module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8

  Exception code: 0 x 40000015

  Offset: 0x00000000000b7a16

  ID of the process failed: 0x83c

  Start time of application vulnerabilities: 0x01d0297bd75304ee

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\igdrcl64.dll

  Yes, you need to back the SOUL as well to avoid problems of codec, etc..  When the back/update, check and make sure that your project file type associations and the format are correct - especially when you have several versions of the software installed.

  Adobe has recently added the dll cuda for installation 2014.2, (I guess to provide comprehensive support in all areas).  You will have to address specific settings in the Nvidia control for the application.

• How to find and remove unused files in first Pro CC

  I'm using the first Pro CC (mac) version. I have a project where I need to clear out unused files to make room.

  In the documentation, I often see references to Project menu header but I don't have it.

  Similarly, in the project window, I don't see for video or audio usage columns that are shown.

  Any suggestions (I feel that I have forgotten something obvious)? Thank you.

  If you use first Pro CC (7.0), and then the option to remove unused is under the Edit menu. In the project Panel, if you are in the display of the icon, then files will show the icon of video and/or audio, storm in the thumbnail of the file. If you have preview enabled (in the menu on the right wing) area and select a file, then it will also list how many times the file is used.

• Now that we have the support anti surface control in first Pro CC...

  Does anyone know if an older Mackie Control universal (MCU) with just not the USB and MIDI connectors work them with first Pro CC? My soundcard, an Edirol / Roland UA-25EX has a MIDI in and Midi out connectors.

  Thank you

  Mark

  Agency will work with the old model MCU, when it is connected to a midi interface.  The control Surface support will allow transport, fader and control of pepo, with a few predefined buttons.  It works on the clip and the mixer track (but not at the same time).  There is also an option to assignable function keys.  To enable support Makie, go to preferences of management control, click on the Add button and select Mackie in the context menu of device class (the button assignments are located in this window as well).  Then press the settings button, click Add, and then select your midi input and output devices, and then click ok.  Control surface must then be activated for the Mackie.

  Hope that helps,

  Todd

• First Pro CC gives an error "Could not create image buffer" and crashing after installing a videocard GeForce GTX 1070.

  Hi all

  I recently installed a GeForce GTX 1070 video card and drivers current in my bench mounted, very happy for the potential break in the rendering and playback (I was using previously a very old ASUS Radeon HD 7850). I had nothing else problems since.

  When I first tried a project of creation of opening, audio refused to play (speakers, headphones, everything...) I looked at the volume mixer while playing through the timeline and no audio only showed upward). Everything seemed fine. I closed, cleared the cache, opened the first, this time hold Alt while doing so to reset the preferences. Open very well, audio read back fine, that only now first was blocked indefinitely the generation of PEK files for a short audio clip in the project.

  After a long bit of troubleshooting in the speakers, I went ahead and did a complete uninstall of Premiere Pro and After Effects, then reinstalled both programs to their current versions (2015.4 and 2015.3, respectively). No more problems of generation PEK, but something much worse. Now, whenever I try to change the CUDA acceleration enabled, I can maybe five minutes absolute performance first until I get an error "Could not create image buffer", warning of notifications of Windows that your computer is low on memory, and finally, a complete crash where the screen goes black, flickers a couple times, then stays black for good with only the mouse cursor appears on the screen.

  The images that I'm editing is all images Go Pro, no effects applied. I am doing this for a client and need ready in a week, but the constant crashing makes them difficult to work around. I can more or less run by changing the acceleration of software only, display options but it is much slower and the memory is still eaten up like crazy (if I place the open Task Manager and start to scrub through the timeline I can watch the memory usage get up to 95% in 20 seconds approximately). Reading suffers as a result once the RAM is full until almost full.

  Technical specifications

  First Pro CC 2015.4 (latest version)

  OS: Windows 10 Pro (Version 1511)

  CPU: Intel Core i7 - 5820 K CPU @ 3.30 GHz

  RAM: 16 GB

  GPU: EVGA GTX 1070 (latest drivers)

  SSD (OS and Adobe Suite installed): SanDisk SSD internal 240 GB 2.5 inch SDSSDA - 240 G - G25

  Hard drive (where I put my multimedia files): WD Black 2 TB Performance Desktop Hard Drive: 3.5 inch, SATA 6 Gb/s, 7200 RPM, 64MB Cache

  Motherboard: ASRock X 99 Extreme4 LGA 2011-3 ATX Intel

  Film source - source footage is an hour of video of Go Pro, all arranged on the timeline, no effect applied (I'm just trying change the original film in a short video).

  Type: MPEG Movie (.mp4)

  Image size: 3840 x 2160

  Frame rate: 29.97

  Format of the pixels: 1.0

  It is worth noting that, with my old dusty Radeon GPU, I was able to edit these clips with ease. No reading, no problem of image buffer. I do not see my RAM never go above 60% usage, when I got this card is installed.

  Also worth noting, that the first, I have noticed absolutely no problems, and the video card itself seems to work very well. I can play MGSV at max settings with perfect reading, as well as other graphics intensive games.

  Any help?

  It's been almost a week and I had zero problems. First Pro CC 2015.2 works like a dream! I'll go ahead and mark this thread closed.

  For those just tuning, I was able to find a solution by uninstalling the Premiere Pro and After Effects, and then reinstall them back to last known stable on my bench (Premiere Pro 2015.2 and after 2015.2 effects). So far, running these versions has been very good, even with active CUDA acceleration.

  The only downside is that all the projects I've done in Premiere Pro version 2015.4 should be re-edited from scratch. But I've had absolutely zero problems using the program, which is a relief. Hope Adobe fixes this problem whenever 2015.5 is out!

• First pro works fine for about 30 seconds, then playback starts lagging and insight cannot be rendered

  Hello.

  When I run the pro first, everything works fine. Playback is smooth, and the timeline can be préaffichée.

  After about half a minute, playback starts lagging badly, audio lags too sometimes. If I choose "sequence > make the whole work area", I get "error video preview. Movie compilation error. Unknown error. »

  The lag is so bad that the software is virtually unusable.

  The last project that I'm a 5s 2 clips, so it is really light, also the same problem persists in other projects.

  Made real works very well.

  After Effects works very well.

  I tried reinstalling the software several times, clear the cache, move the cache to different disks and uninstalling software with cloud creative cleaner.

  I have an Intel Core i7 - 6700K @ 4.00 Ghz cpu

  960 NVIDIA graphics card

  32 GB of ram

  I'm in first pro CC 2015.2

  Any help would be much appreciated, I have no idea how to do this (as I'm not a computer guru, so there might be something obvious I missed)

  Thanks in advance

  I've now updated to cc 2015.3, fingers crossed...

  Hi oskaria,

  You have the same problem on Premiere Pro 2015.3?

  You have enough disk space in the drive?

  Have you tried to change the only software video rendering engine?

  Thank you

  Regalo

• Choose between gtx970 and 780ti at the same price - especially for first pro (no game)

  I must choose between (new) gtx970 and 780ti (second hand a friend, he buyed it but never mounted or even he unboxed) specially for first pro / some aEffets and PShop (it's the working pc, no game... too )

  Both are at the same price-

  360 eur 970 gtx

  780ti gtx 355 euros

  Read the card (cudacores, bandwiths, etc.), it seems easy to choose the 780ti especially because this isn't for the games, but I'm not professional equipment, then maybe you could give me some advice... I'm edition 4 videos k short (10 minutes or more) almost future and im worried about the 'old' technology 780ti could have some limitation with it

  I like to work with my new baby - i7 5820 k - 32 GB ddr4 2400-128 GB ssd for the OS - ssd 256 GB for editing - 2 TB hdd 7200 RPM - and an old gt440 from nvidia... for now...

  I hope you can help me with this last choice

  Thank you very much in advance...

  A 980Ti would be the best choice, and around the same way as a black Titan on this basis.

  Eric

  ADK

• FIRST PRO CC / / fast forward preview problem

  Hello

  Since an update of the FIRST PRO CC software which date this summer, playing my video files on my timeline is accelerated. As if the rushes had been accelerated by more than 50% at the Conference.

  I have checked Quebec the settings of my project and my sequence were to the right format and speed good image but nothing helped. The problem is still persistent.

  I tried to looked everywhere on the internet and on the forums, but nobody's really in my situation.

  I then uninstalled reisinstalle software but it's always the same problem.

  I said that I have also check if the 'accelerated reading' function was on key keyboard although tempered 'L' of LUNS and the of is not case.

  My software is unusable for several months. I can't remember what to do...

  Everything was working perfectly before this update yet...

  Is that it may come from a problem of incompatibility of map graphic or of a problem with Mercury engine?

  I also stated when I put on my timeline of the video files (either of some their codec format UO), the problem of reading represents each time. Revenge of en, when I placed a video file on my timeline and that I export it, playback of the file is at speed good image. And everything seems normal.

  Here is the configuration of my computer:

  Windows 7

  Intel Core i7 - 2600 CPU 3.40 GHZ

  16 GB of RAM

  Graphics card: AMD Radeon HD 6800 Series

  Adobe technical service and the community could help me will you please?

  Thanks in advance!

  Kind regards

  The value entered for stereomix and see what happens.

• First PRO CC subscription fails

  Hey guys, I was using first PRO CC for almost 2 months now, and on 8 December, the payment does not pass by (have no money at that time) so I updated my payment options and they took the money now. BUT now I can not access my editing software. Also, I finished a project last night, it said my trial was over. I'm so confused. With whom can I contact because I can't find all the numbers to call. Help, please. Thank you very much

  You must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Can I use a USB pedals to control Play, Pause and reverse in first Pro CC?

  What I can or ever be able to use a USB pedals to control Play, Pause and reverse in first Pro CC?

  This would specifically for the production of subtitles.

  Play... listen... pause... translate... repeat, repeat, repeat etc...

  First looks almost as good as MacCaption if it had the ability to use a pedal USB instead of the JKL keys it could make it much more user-friendly for our Transcriber of closed caption.

  It must use the keyboard to type or transcript and must switch from windows by clicking on the window, she needs to handle.

  IF she could continue to type and use only the pedal to play, pause, reverse the playback head and still be able to keep typing in its captions window that would greatly simplify the process.

  Can present you this as a feature request?

  Thank you.

  rburleson wrote:

  Can present you this as a feature request?

  You can do so here:

  Feature request/Bug Report Form

• Preview the video in Adobe first Pro CC stutters badly all playing on a portable powerful

  I bought 4 months ago relatively powerful computer laptop specially for my needs of video editing with first Pro CC, but so far it has been very frustrating experience.

  Lenovo Y40-80

  Intel i7-5500U

  16 GB OF RAM

  SSD 512 GB

  AMD Radeon R9 M275 4 GB

  Screen LCD 1920 x 1080

  Play timeline (4K clips without any effect applied) in the window saccade preview so bad that it is almost impossible to use the software. Reading is relatively smooth 3-5 seconds and after that it significantly slows down to 2-3 frames per second (the other images are deleted).

  I tried all the latest AMD Catalyst, including the version beta drivers. Complained about the AMD forum. Reduces the resolution of reading from 1/2 to 1/8 with no visible effect. In fact even the discreet GPU through the BIOS turn off have not declined over the playback speed. Passage of the first CC (2014) to CC (2015) doesn't change anything either.

  Interestingly enough, feature as 4K quality export works well enough, with a speed comparable to my office for 4 years. The office manages very well the process of edition, and based on the specifications of the laptop must have about the same performance as the office.

  Suggestions, please?

  your cpu is one of the scam i7 from intel. It is a core 2 and not 4 core performance is cut in half compared to the 4 core i7 about the same price. for comparison, your cpu is the same speed as an office i3 cpu. You can try to sell the lenovo and get an i7 core 4 with a gtx 970 m or 980 m.

• SurCode ac3 encoder crashes when loading first Pro CC 2015

  This also happens with media encoder.

  First Pro CC 2015 and media endcoder crash on loading the program, which makes them unusable both...

  Remove this file might help, but I don't know which is nessesery

  file:///applications/Adobe%20Premiere%20PRO%20CC%202015/Adobe%20Premiere%20PRO%20CC%202015.app/Contents/plug-ins/SurCodeAC3Encode.bundle/

• I am paying the annual plan for first pro and put to upgrade to more complete. How can I change my subscription?

  Hello, I have to pay the annual first pro plan and upgrade to the full suite. How can I change my subscription?

  I won't buy the full suite on top of the first pro I already pay. just need to change my unique subsequently enforcement plan.

  TNX.

  Hey,.

  It would be preferable that you contact customer service to see how you can transfer membership or get a refund adjusted for months unused so that you can cancel and start a new membership. I had to do something similar and this is what worked for me.

  I hope this helps. Shawn.

• First Pro CC will not import ANY audio file, be it a mp3 or a part of a mp4 video (or other formats)

  Any audio or video file that I drop at first will appear almost immediately with the window

  Audio compliance error

  Movie compilation error.

  Unknown error.

  

  When I check the log error/events (little red X in the lower corner) this window says:

  ' 21/11/14 09:47:28 disc error has occurred while trying to access the following files:

  \\ipsse01\home$\myusername\AppData\Roaming\Adobe\Common\Media cache Files\filename.mp3 44100.cfa ".

  (The file is on my desk)

  This happens at all, even that current audio files windows comes with in the folder 'Sample Music', I tried those too to nothing does not.

  I am at a total loss. I'm new to first pro, but these are generic file formats, so I don't think that the problem is with the file. I have not tried to reinstall because I have to go to our one network administrator / computer specialist (who is also the accountant of the company) so that it can enter the username admin/pass in the pop-up box and she's often so busy. I try to avoid listening to it, if I do not need to (which unfortunately I tend to always have to do a lot)

  For reference, I'm under Win7 Professional 64-bit, 8 GB of RAM and a processor i7 - 4610M @ 3 .00GHz.

  Hey Kevin,

  I had earlier tried to do, but it still doesn't work. Then the company we use for large it projects, suggested pointing where media cache files are saved to a new location, excluding my sync account (which is always saved on my hard drive) and a folder on the hard disk that has not been synchronized with the network. That seemed to fix finally!

  Thanks for all the help and answers, if I really appreciate it!

  -Neila