iTunes codes fraud

I bought a code Itunes on Ebay, PayPal digital gift. When I tried to use the code 2 weeks later, it had been bought. I contacted two of Paypal (seller) and Apple digital gift cards.

Both refused to do something to help or to reimburse me. Despite my providing a receipt and detailed information about the purchase. Apple has been able to tell me the code had been bought (stolen), but refused to provide me with information that it would "violate the privacy" of the thief in question. Apple has also suggested I contact the police and file a report? Seriously?  Where am I even supposed to begin this task?

Apple more says that they blocked the account of the person who bought the code (I seriously doubt and obviously can not prove) If this is true, it means Apple keep the money from the sale and did not provide a product for me or the thief.

So they kept the $100 and told me to get lost. CUSTOMER FRIENDLY!

Apple has not sold it, why they should repay money that they never received?

Tags: iTunes

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