iTunes saying hello Service does not, but it is

iTunes says that the Bonjour service has been disabled, so it won't recognize any of my phones i6 or my iPad when it's connected, but the Bonjour service is running.  I checked each thread posted, uninstalled and reinstalled many times by following the procedures I found, deleting files/folders and even lost the backups of the device trying to remove all the files and folders of Hello and Apple. I checked my firewall and antivirus settings, ensuring that there is no blockage and I even added exceptions on both Hello. More radical step, I took was disable my home router firewall, PC firewall and disable my antivirus when the last attempt to re - install the iTunes software, nothing helps. I am running Win7 SP1 (64-bit) with the latest updates and software AVG Internet Security. I have no problem connecting to the iTunes store or by downloading the app updates. Whenever I connect a device, the mobile driver load successfully and my PC is grateful for connection. Checked after each installation that Hello both Apple Mobile Device services are actually run, but iTunes continues to say that he was disabled and my devices will not connect.

Does anyone have an idea? Thanks in advance

Hi plennon54,

I understand that, despite your efforts on this point, iTunes is saying it can't connect to your devices due to Hello and services Apple Mobile Devices (supposedly) does not. In some cases, it may require that a good few more configuration in which concerns the isolation of security (such as antivirus software) of the image software. Still, an overview to the information described below.

If you still have problems after you test your connection, your security software may interfere with the connection of your computer with iTunes.

In some cases, it may be necessary to temporarily remove your security software to isolate a problem. Some Internet security applications don't completely uninstall, then you might need to download and run a utility to clean for your security software so that it can be completely removed.

Work with your security software provider to allow the complete list of ports and services that use Apple products or if you need assistance with their uninstalled software.

Make sure that there is not more than one type of security software installed at the same time. If you have more than one type of security software installed, you may experience other performance problems.

Solve the problems between iTunes and third-party security software
https://support.Apple.com/en-us/HT201413

All my best.

Tags: Windows Software

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    [File mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    [File mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
    [File mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    [File mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
    [File mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    [File mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    [File mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16740]
    [File mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    [File mismatch: C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16550_none_56f0fd51b4f462f8\gdiplus.dll[hr = 0 x 80070002]
    [File mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
    [File mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
    [File mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    [File mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    [File mismatch: C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_40339432230aebeb\comctl32.dll[hr = 0 x 80070002]
    [File mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]
    [File mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
    [File mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
    [File mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16669]
    [File mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
    [File mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16809]
    [File mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    [File mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
    [File mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
    [File mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->
    Office details: {5FC29B42-80DC-4BE3-B5EA-37281853FA7D}1.9.0011.06.0.6000.2.00010300.0.0.002x 32*-*-*-*-44MV389572-OEM-7332166-000212S-1-5-21-3747016915-1105364745-1034703816Hewlett-Packardlaptop Presario V6500 Hewlett-PackardF.2A 20080222000000.000000 + 000A4313507018400EE40090409India Standard Time(GMT+05:30)03HPQOEMSLIC-MPC10310312C0A25836FDBE5ACFmDbcrRY1pTOcrz4ZUZRHhpUuc0 = Microsoft Office Enterprise 2007 89388 726-2958074-6564314100Microsoft Office home and Student 20071219

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAC58AgAAAAAAYWECADAgAADCBCA/81zKARhDs/4hWdo7Xkl9D+HKpni6Sfv7jmoHEBVqqW/xcrQYytms9RtRtLWsIPXcLJpmwOfDvX0zCybmDilyQLttVIyTRhimAiUiBLOYhz3eEQj3sEGnmR0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bxOVVm9fICZUkfHdDNbo72qUqYYmAlRJO05+WV1r70w2O6Pl99gqTnSYR4j0FashTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    License data-->
    The software licensing service version: 6.0.6000.16509
    Name: Windows Vista HomeBasic edition
    Description: operating system Windows - Vista, channel OEM_SLP
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600021-02-16393-6000.0000-0492008
    Installation ID: 234075993312598255872244522405847072649516093605215141
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use license URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial product key: 44MV3
    License status: licensed

    --> HWID data
    Current Hash HWID: QAAAAAEABwABAAIAAgABAAAAAwABAAEAnJ9ERYTHdhu84yC + gASIzAaYmGC6ZEQsznDy9J4v6lrYfiqsrFZ4qg is

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20000
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC APIC PTLTD
    FACP NVIDIA MCP67-M
    SRAT AMD HAMMER
    HPET PTLTD HPETTBL
    START PTLTD $SBFTBL$
    MCFG MCFG PTLTD
    TCPA Phoenix x
    SSDT PTLTD POWERNOW
    SLIC SLIC-MPC HPQOEM

    Thank God!

    Finally, I worked it out myself. But it's painful to watch than virtually any other that Uday has responded to my problem. Something I've been waiting for so eagerly.

    I applied my common sense and defragmented the dirives then sfc/scannow, and it worked. Cryptographic Services said when I began to log in as network account. So my problem is solved. Now, windows update works fine.

    Interestingly, Microsoft Fix it, says it cannot start the Cryptographic Services. Are God, while the _____ you supposed to difficulty? It made Internet Explorer icon on my desktop and other places.

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