J8X12UA #ABA HP 15 Notebook PC: touchpad disorders [Please HELP!]

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  Dear customer,

  Welcome and thanks for posting your question on the Forum of Support HP

  Looks like you are facing difficulties to solve problems with your laptop Touchpad

  We will surely help you with this

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  Step 01. Turn off the laptop

  Step 02. Disconnect the power/AC adapter and also remove the battery too

  Step 03. Press and hold the power button of the laptop for a minute

  Step 04. Now re - insert the battery back in and plug again the power supply/adapter

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  Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support

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  * Click on the white button on the right to say thank you Thumbs Up *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

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  Although I am an employee of HP, I speak for myself and not for HP

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