Java errors using ticket submit script.

Hello people.

I used the script submit_ticket.aef of your repository with success on the IPCCX 3.5.3sr2, 4.1.3sr1 CCM for several months now. The scripts have not been updated, but now we receive loads of java errors after we click on submit:

com.cisco.app.ApplicationTaskInactiveException: is no longer running for the task

com.cisco.wfapi.WFClassInvocationException: error call to the class.

java.lang.reflect.InvocationTargetException

to com.cisco.app.impl.ApplicationManagerImpl$ TaskImpl.cleanup (ApplicationManagerImpl.java:4063)

at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.taskAborted(WFWorkflowAppDebugTaskWrapper.java:693)

at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:748)

at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:291)

at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:246)

at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:67)

The session ID is to be filled ok example: http://10.102.0.100:8080/ticket.jsp?%20&sessionID=1108000000007,0

When you click submit submit & no attached java error occurs.

When debugging the submit_ticket.aef script I get an error of class invocation. ; is:Java.lang.reflect.InvocationTargetException nested exception

Could someone please help me with how I find what mean these errors of java and what is perhaps the task no longer running.

Tips/advice etc would be greatly appreciated.

See you soon,.

NJ.

1. in the office administrator, according to the company, make sure you have

This two fields created: sessionID (type 2) sequence (type 3)

2. change the available to field (type 252) by selecting default in the page layout list.change the name, rather than default, the ticket name.

3 Add the sessionID and the succession to the field of page layout.

4. now, go in the Workflow in Desktop Admin: in the office administrator select Workflow.In events, select the (s) loose.

Add a rule called ticket and enter an action called ticketEntry.Select launch application external nd:

: May Explorer\IEXPLORE. EXE

Hover over the sessionID of the arguments column. Select Enable rule, any Condition is true, and a condition set sessionID is not empty.

Click OK.

5. go in the app and create submit_app. In the field script select submit_ticket.aef, and then add a HTTP trigger (/ ticket)

6 Creat a subsystem HTTP: URL: / ticket (please do not confuse this name with the ticket.jsp that is executed when the agent filed the appeal)

Language: EnglishApplication name: name of your choice (example Submit_app)

Please do not forget that you have followed all of these steps.

Tags: Cisco Support

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