Journal of blackBerry Smartphones impossible to exchange server

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• BlackBerry smartphones impossible to update the applications after returning from deployment

  I really send an SOS to you all, but right now I need help.  I've just returned from a seven-month deployment and was not able to use my new 2 "BOLD" for the duration of my output.  I forgot my answer to the question on my security question and impossible to reset my password.  Who should I contact to get a discount to re-set for my account?

  Hi and welcome to the forums!

  If you are referring to the security password to unlock your device, you will not be able to recover it or changed it. You will have 10 attempts to open it and then our device will perform a security wipe.

  If you are referring to your selection of the site password BIS forgotten password. You will receive a PIN message with your password.

  If your device does not work, use the attached link to get all the necessary information and then call your operator.

  Thank you

  Bifocals

  KB10385 Several attempts to enter a password prompt a warning that data will be erased from the BlackBerry smartphone

  KB04665 NSE, MEID, ICCID, IMEI, IMSI, PIN and SIM

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!

• BlackBerry Smartphones BB app world server is not responding

  Since today im getting this message when I try to access my apps, and I do not know what is wrong!

  Here's a knockout who deals with this error:

  • KB20031 "BlackBerry AppWorld is having problems connecting to the server BlackBerry AppWorld. "Check your network connections, and then try again" appears at the start of BlackBerry App World

  I hope that it contains something useful

  Good luck and let us know

• BlackBerry Smartphones impossible to activate the old account to a new device

  Hello. My Bold 9780 has got the white screen of death. I sent for fix, but while what is happening I have switched back to my old Bold 9700. When I try to move my old email account it says to put my password by e-mail. I put the correct password and when I press activate it says "sorry, impossible to continue your session. Please log in again. "I tried loging again several times but it still does not work, what should I do?

  Hey Optimus_Prime456,

  Welcome to BlackBerry Support Community Forums.

  To resolve this issue from the browser on the BlackBerry test visit www.BlackBerry.com/integrate to setup e-mail account you.

  Thank you.

• PLS HELP blackBerry smartphones * IMPOSSIBLE TO LOG INTO BLACKBERRY ID ACCOUNT *.

  Hello I have a bold 9900 buddies. For about a week I could not access my blackberry ID account. It keeps saying 'IMPOSSIBLE to LOG IN YOUR BLACKBERRY ID ACCOUNT' suggestions please?

  I found another forum where they asked to save, reset and restore. He solved the problem. Thank you guys

• Journal of blackBerry Smartphones will not be

  I can't connect to app world so impossible to download anything etc. I made a new ID of blackberry, but it still doesn't let me log on. I don't want to delete app world incase I can't download it again because I can not connect. How do I rectify this?

  Thank you

  Please provide the exact error... message that guides us in the right direction. See this KB:

  • KB25882 "An error has occurred. "Please try again later" is displayed when the user tries to access BlackBerry App World

  Good luck

• BlackBerry smartphones impossible to update the information of your BlackBerry ID account.

  Hello

  Help me solve this problem.

  While I open the device-> BlackBerry ID account, I received the message "Unable to update the information of your BlackBerry ID account."

  I even finished the hard reboot by removing the batteries. We always get but same error.

  My emails work. BBM works.

  But, my World Apps, BlackBerry ID account, Protect does not work on the device. but able to access from the site.

  Dear all,

  Today, I found the solution. His works now.

  Go to BlackBerry protect-> Stop BlackBerry Protect?

  As I click on this button, BlackBerry ID is displayed to confirm the password. I put the password and proceed to the next.

  The BlackBerry has finally started to protect. Amaging its starts working.

  I checked the device--> BlackBerry ID: it works also.

  Somehow, I found the solution.

• BlackBerry Smartphones Domino to Exchange BlackBerry migration... has anyone completed this process?

  Our Organization will move a Notes/Domino environment to an Outlook/Exchange environment, I am interested in tips for the migration of handhelds specifically... Thank you

  It is not a transparent method for this. You must remove the user from the BES Domino and then add them to Exchange BES and then wipe their device and re-enable it.

• BlackBerry Smartphones impossible to uninstall previous versions of software

  I just got a new Curve 8330 and wanted to install the last v4.5 of office under Windows XP SP2 software.

  I have a 7250 and then a 8703e.  At the time I had the 7250, I installed the Software v4.2.  When I arrived the 8703e, I installed the software of her CD which is entitled "BlackBerry v4.1.0 for the 8703e series Wireless Device".  Both are currently present in Windows ' Add/Remove Programs ".

  When I try to uninstall the Software v4.2, he invites me to "disc of BlackBerry Desktop Software 4.2".  I do not have a disk (I don't even remember if I installed it on a CD or on the web), so I downloaded site Web de Blackberry v4.2 and tried to re - install with the hope that it would be to decompress the installation files or something so I could fool the uninstall program thinking I had the CD.  No luck... He tells me that I have a newer version already installed.

  Okay, so I'm trying to uninstall the 8703e software, and he invites me to "BlackBerry 8703e.msi" which is not on my computer anywhere.  In fact, I have the installation CD, so I only pop in and find this file... Nope, not on the CD.  I even try pointing the prompt to the msi installer file which is here ("BlackBerry Desktop Software.msi"), but it's not accept it.  Thinking that maybe I can re - install the software to see if it unpacks the necessary msi file, it tells me that I have a newer version already installed.

  So, I'm basically in a circle without end... Can someone help me with this please?  Thanks in advance!

  Try these instructions... Perform an uninstall of BlackBerry Desktop Software

• BlackBerry Smartphones Impossible to put in place Email account

  Hello

  I am a new user of BlackBerry (bold 9780). Since I got it I was not able to set up an e-mail account. When I click on 'E-mail accounts' in the settings, sometimes he brings me to the next step and sometimes nothing happens. In the case, he brings me to the next step, when I click on "Internet mail account" it brings back me to the previous step. I have already contacted my provider and removed the battery several times but nothing has changed.

  Could someone help me with this problem?

  Thank you in advance,

  Stone

  Hi Landoltpierre

  Welcome to the BlackBerry Support Community Forums

  If you have a BlackBerry data plan or BIS on your account and then your BlackBerry browser type or click on www.blackberry.com/integrate and try adding the e-mail account you want.

  Prince

  ___________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Journal of blackBerry Smartphones out... BlackBerry ID

  Hi again blackberry and ask for help in logging out or turned off my Blackberry ID... cannot find how i disconnect.

  My phone is a blackberry curve... 9320 with System 7.01.

  Thank you

  Hello and welcome to the community!

  The BB ID is deeply integrated into the BB itself. There is therefore, no "logout" since the BB requires continuous access to the ID of BB information on RIM servers, to properly provide your services.

  Good luck!

• BlackBerry smartphones impossible to reinstall the Facebook application - help?

  Hi everyone, I hope someone can help! I have BB Curve and upgraded to the new Facebook application including cat about 3 weeks - so far it has been important. Today, I tried to upload a photo and it froze completely during the download. I rebooted, BB was going well, but F/B app - restarted once more, still no change still frozen. In desperation, I went in the App World and uninstalled the app. I've now returned to my uninstalled apps, Facebook located, but there is no icon "Resettlement" to put to the top critics of the app I checked, half a dozen other users have also had the same question. Anyone know how I can reinstall? I checked my other uninstalled applications and they all have a button labeled 'reinstall' except F/B. Is it lost forever?
  Thank you
  Lou

  I can't guarantee results with this method, but first go and make sure that your facebook app has indeed disappeared.  Then, the type of phone in www.blackberry.com/facebook browser and try to download from there.

  Let us know if that helps you.

• BlackBerry Smartphones BBM has exchanged with the old phone?

  Hello

  Updated my BB Messenger (as suggested).  A msg came to the effect: "your BBM is registered on another handset, you want to migrate to the current?   I clicked Yes, and then the profile of my daughter appeared as mine!  She has my old handset for BB.

  Call to our section A local support and they suggested wipe us our phones completely and then start again.  It is certainly easier, less radical way to address this issue?

  Thanks in advance.

  I thought so too, but I think they were right.

  See here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-App-world-general/need-help-how-to-change-BBM-ID/m...

• BlackBerry Smartphones impossible to uninstall all versions of DTM (5.0.1 or 6.0)

  Since my computer is automatically downloaded and installed DTM 6.0, I got nothing else problems.  I was unable to get 6 DTM to recognize my BB Curve 8330, so decided to go back to version 5.0.1 which worked flawlessly. Unfortunately, I could not uninstall 6.0 and get error 1316.

  I watched all the answers previous to this error and followed the instructions - made uninstall cleanup as described in KB02206, even do the 'additional information' at the bottom of this article, without success. I always show the two office managers Blackberry list programs, but the Control Panel does not recognize them as not being programs, so I can't uninstall. I even tried to reinstall the version 5.0.1 despite this without success - the same error.

  I am running Windows Vista, 64-bit with all the critical updates installed. I was using Trend Micro Internet Security initially, but recently switched to BitDefender. I have a lot of hard disk space and 4 GB of Ram with a Dual core processor.

  I really hope someone can help me with this.  I'm more concerned by the day as I don't have a recent backup of my life!

  Thanks in advance

  Linda

  Hey palmerbear,

  Welcome to the community of BlackBerry Support Forums.

  It will take some time to solve this problem, just to notify you beforehand.

  First of all, we need resolve error 1316, which is caused by the install shield. Follow the instructions in KB04272, once you do this.  Then follow the instructions at KB02206.

  You may find the Windows Installer Cleanup utility to remove physically BlackBerry Desktop Software programs/features.  If you do a search on google, it is very easy to find.

  I hope that this information helps out you.