just bought cloud creative, says I'm starting a free trial
Please help, I just bought the creative cloud and he said: I'm starting a free trial instead. I am connected. I am running Mac OS X El Capitan.
Thank you.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
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I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial for the entire application?
And I checked the FAQ, it says that "no serial number is required for membership or subscription plan products such as Creative clouds - the student and the teacher.» Simply sign in with your Adobe ID to activate your membership. »
However when I tried to login with my ID on Adobe Application Manager, he always says that it can't find the order and suggest me to buy a.
I really wonder how I can work through this?
Please see the links below.
- Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
- Applications creative Cloud back in test mode after an update until 2015 for CC
Also, make sure you use the right adobe ID to log in.
Hope this will help you.
Kind regards
Hervé Khare
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Hey guys, I just downloaded cloud creative adobe and I installed it but when I try to open nothing comes up at all and I'm just watching my office.
How can I fix it?
Donaldsond58526776 in addition to the suggestion of Howard Heflin I recommend to run the uninstall utility to desktop application Adobe Creative cloud available during the uninstall of the Adobe Creative cloud desktop application and then reinstall the creative cloud desktop application. If you receive additional errors, feel free to update this discussion.
We also invite you to contact our support team to contact customer service for direct assistance with common mistake.
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I currently own photoshop cc 2014 but creative cloud says it's only the free trial version and I still have to buy the full version
Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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Just bought cloud adobe and my first MUSE download is a trial version
Just bought cloud adobe and my first MUSE download is a trial version.
Log, activation, or connection errors. CS5.5 and later versions
Mylenium
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I just bought the creative suite for windows, but I have a mac, so how can I fix it or get my money back?
Contact support and get this sorted out.
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
BTW, the swap of the platform is for the current version of the Adobe software, if you have older version then you will need to get cross-platform update.
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How to start my free trial version (pdf to word converter)?
I followed all the instructions. Now, I created my user name / password. I'm ready to start my free trial version. But I do not see where to sail now.
I was taken in a site with prices for Adobe products. I obviousy don't want at this stage.
Hi Adam,.
Welcome to the community!
You can download our creative cloud through https://creative.adobe.com/products/creative-cloud application and then install the product of this application. Regardless of the application you install will be on a trial period at the moment.
Thank you!
Ankit
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We can NOT START on Free Trial of PS Elements 9. We operate a Windows 7 operating system. The Adobe Download Manager requires a program to launch
PS I'm not impressed, took 19 hours to download, received no help from anyone from Adobe who told me to come on this forum, WHATS NEXT? They really want to help / sell or just fail
Here is a document from adobe on the download and installation of pse9:
http://kb2.Adobe.com/CPS/859/cpsid_85951.html
MTSTUNER
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Just bought Adobe Creative Cloud and InDesign said early trial?
Hello
I just bought the full package of cloud creative and just tried to install InDesign and now it says "Start trial" next to it in the Menu of creative cloud?
When I run the InDesign it says Sign In required and then it takes me to the screen the serial number?
Help!
Aeroalex please see in Sign, activation or connection errors. CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to solve the connection error that prevents your membership being authorized.
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I just installed the creative cloud 7 day trial for my Mac for the sole purpose of using Adobe Illustrator. Now that I have launched creative cloud and went to the Apps I found tab and clicked on "try". Then he goes to the tab "installed" but just say "waiting...". »
Help, please!
Restart your computer and try again.
If the problem persists, check your hosts file.
help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Help! The creative cloud from 2015 to day and it started as a trial version? My monthly payment was agreed, why he started out as a trial version? When I turned off my Mac and it went across Creative cloud was gone! Please help me as I have a business to run and I do NOT see support for this phone!
Hello Jane,.
I checked your ID Adobe given on the forums, I am unable to find any subscription purchased on this e-mail.
Is there another email associated with your purchase?
Please follow the steps in the link using your Adobe Id, which you bought the subscription:
Connect and disconnect activate Cloud Creative applications
Please let us know if there is no more need help.
Concerning
Bianka Attre
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I pay for my membership, but it says that I have a free trial...
Hi, I have to pay $ 30 a month to have creative cloud to Adobe, but when I log in, it says: I can't cancel anything because I have a free trial, which is not true because the payments were made on my credit card... and I can't reach any number, please help
Hello
Please refer stop creative Cloud 2015 to return to the mode of trial
See also problem with CC Photoshop licenses to rename the hosts file if necessary
It could be useful!
Kind regards
Shelly
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Why didn't he make me start a free trial of Photoshop?
I recently downloaded adobe photoshop on my computer, but as soon as I download it, it says that my free trial has expired.
Try another computer, reformatting a hard disk or give up, software Adobe to trial has expired at the beginning
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Where on my Mac it started the free trial?
I downloaded the free trial version on my MacBook. The installer said it was installed successfully, but I can't.
Could have downloaded and installed the Akamai Download Manager but not the product itself. If you want to download Adobe Captivate, you can use the following instructions as shown below.
Open the mention of the link below in any Web browser tell Safari.
http://www.Adobe.com/cfusion/TDRC/index.cfm?product=Captivate
Sign in using your Adobe id and your password, then you will be redirected to download the Captivate 8 Web Page.
Do not click Download. Kindly leave this window open as it is.
Now copy and paste the reference to the link below in the new window of the same Web browser in which you opened the link above.
http://trials3.Adobe.com/AdobeProducts/CPTV/8/OSX10/Captivate_8_LS21.dmg
Then save the file.
You must run the .dmg file, it will start to extract the file and it will install 8 Captivate on your machine.
Kind regards
Rajeev.
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Hello, I just bought the creative cloud but I don't know where to eneter my access code?
I have trouble finding the place to enter my access code for creative cloud. Anyone where I can apply the code?
Please see the link How to activate/use Adobe CC Redemption Code
Hope this will help you.
Kind regards
Hervé Khare
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