KB972145 could not install - 8007371C error code

I try to install KB972145.  It fails and gives me error 8007371 c code.

Hi bwehrspann,

Welcome to the Microsoft Windows Forum!

You can try the following to resolve the problem.

Method 1:

Reset Windows components using this link which contains fixit: http://support.microsoft.com/kb/971058

If method 1 does not work, try Method 2:

Install the latest Windows Setup program, and then run Windows Update and check if that helps.

To install the latest Windows Installer : http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en

Method 3:

 If the steps above fail, install the update KB972145 after completing the clean boot.
 
To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.

Follow the steps below to put your computer in a clean boot state:

Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.

1. sign the computer by using an account with administrator rights.

2. click on the Start button, type msconfig.exe in the Start Search box and press ENTER to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, type your password or click on continue.

3. on the general tab, click Selective startup, and then clear the Startup items load check box. (The box use the Boot file is not available.)

4. on the Services tab, click to select the hide all Microsoft services check box, and then all disable.

Note Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

5. click on OK, then restarting.

Check the link to learn more about the clean boot below:

http://support.Microsoft.com/kb/929135

 

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

1. click the Start button, type msconfig.exe in the Start Search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password or click on continue.

2. on the general tab, click the Normal startup option, and then OK.

3. When you are prompted to restart the computer, click restart.

I hope this information helps!

Thank you, and in what concerns:
Aziz Nadeem - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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