Keyboard and the mouse do not work after upgrade to Windows 7.

The operating system on this computer is Windows 7 Professional (64 bit), and the following updates are available:

MS Security Essentials:
Update for Microsoft Security Essentials - 4.7.205.0 (KB2994766) - Important

Windows 7:
Cumulative Security Update for Internet Explorer 11 for Windows 7 for systems based on the x 64 (KB3021952) - Important

Update for Windows 7 security for systems based on the x 64 (KB3004361) - Important

Update for Windows 7 security for systems based on the x 64 (KB3004375) - Important

Update for Windows 7 security for systems based on the x 64 (KB3013455) - Important

Update for Windows 7 security for systems based on the x 64 (KB3023562) - Important

Update for Windows 7 security for systems based on the x 64 (KB3029944) - Important

Update for Windows 7 security for systems based on the x 64 (KB3031432) - Important

Update for Windows 7 for x 64-based systems (KB3004394) - recommended
Update for Windows 7 for x 64-based systems (KB3020338) - recommended
Update for Windows 7 for x 64-based systems (KB3021917) - recommended

X 64-February Windows malicious software removal tool (KB890830) 2015 - Important

The problems begin after that I installed these updates. After restarting the computer, I can no longer use my (HP SK - 2506 U) keyboard and mouse (Microsoft Wheel Mouse Optical). I have looked around through the forums and tried several suggestions; However, none have them worked, that's why I post here.

For example, here are the methods that I've tried so far, while using a PS/2 keyboard connected:

(1) to start the computer in safe mode only to find out that they keyboard and mouse don't always work.

(2) went in mode Bios and the keyboard works until I leave.

(3) Microsoft Fix It tool I tried for USB devices and he said that "the changes have been made", but it does not solve the problem.

(4) I went to the Control Panel, type "Troubleshoot" > find and fix problems > material and audio > configuration of a device, and he says: "material changes may not have been detected."

(5) download the drivers on their site, but they will not be installed because 'the latest version is already installed. "

6) going to remove each USB root hub in Device Manager, and then restart the computer to reinstall the drivers. The computer recognizes the 'new' devices,
but then fails to install. Also, when I check their error on each of the USB status then in Device Manager, I get an error (code 52).

(7) I also tried to install an update, restart the computer and then install the update next to try to reduce down which one is causing the problem. However, this method does no more work. For example, I installed an update, then restarted the computer, and it would be nice. Then install the next update, and the problem would come back. I would therefore restore to a point earlier, thinking that the second update has been the cause of the problem only discover that the problem came back after first re-installation...

I also tried to run a backup of my external hard drive, but it does not work. I also tried to create a system repair disc, and it fails too.

So far, the only way I can "fix" this problem is if I restore my computer to an earlier point in the day and then hide all updates to install automatically.

Now I'm wondering if anyone knows why these problems are happening or fix them for good?

Hi Floyd,

I appreciate the efforts that you have taken to solve the problem in a few important steps. Since it is a problem that occurs when you try to install updates for Windows, the driver may be signed or corrupted.

Just a few questions in order to get a clear picture of the issue.

1. make all the windows updates installed successfully?

2. What is the full error message you see in Device Manager?

Follow the thread and check them off below if it helps.

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/error-code-52-USB-ports-not-recognizing-connected/2379017c-D513-478C-A184-0d1b7cd408b2?page=1&TM=1424751616733

I MPORTANT this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

http://support.Microsoft.com/kb/322756/

If the problem is not resolved, you can put the computer in a clean boot and check if it helps.
By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
http://support.Microsoft.com/kb/929135
Note: after the boot minimum troubleshooting steps, see how to reset the computer to start as usual after a clean boot troubleshooting.

Get back to us if the problem persists.

Tags: Windows

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