Killed BIOS Flash machine and invalidated the warranty?

Hello.

I reinstalled one of our Edge 15 laptops after a particularly bad virus infection and I decided to manually download all drivers etc on the site (which I have never much luck with Lenovo System Update)!

One of the files I downloaded was a BIOS updated (I chose no doubt the correct model of the machine) so I downloaded the update to the BIOS for Window 7/8. I ran it and the machine seems to hang. After 30 minutes, I decided that it was.

I could not turn off with the switch so I removed the battery and when I reinserted the battery he was dead! Fan/DVD spin up but nothing on the screen.

I tried to record a call of the guarantee (as the machine was purchased in June last year) and the guy I talked to went "long ago" and then says that, as I had installed manually the update of the BIOS and not do it through system update, the guarantee was not valid and I will send the machine in to them for a quote about a billable repair!

I was a little embarrassed to hear it and I read the release notes and I can find NO mention of voiding the warranty. This doesn't seem to be pretty standard with Lenovo warranty however. Whenever I have a question which I think should be under warranty, they try to squirrel out of it.

Can someone Lenovo specify if it is indeed correct, and I have a 8 month old Clipboard? If so then perhaps Lenovo shouldn't make their updates to the BIOS (potentially dangerous) so easily available or add a lot of warnings?

Thank you

Phil

Hi Phil, welcome to the forum,

In fact, I think that it is supporting another call and ask to create a complaint on this.  If you received a telephone number when you first contacted them, you can enter the number of the Rep and ask them of the complaint to create for you.  If this isn't the case, give details of your system and situation again and if they turn you down again you need to request a number of appeal then ask to create a complaint.

Make sure you write down all the numbers you are given and of course the names of everyone that you can talk.

If you decide to go this route that please let us know how you go.

Concerning

Tags: ThinkPad Notebooks

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