Laptop damaged during return / repair

Similar Questions

• How can I send a laptop to HP for repairs?

  I have a laptop HP Pavilion with a cracked screen. This is the second time that the screen is cracked. The first time, we had a technician HP come to the House to fix it. He seemed a bit inexperienced and nervous and had difficulty getting the display opens to pop in a new LCD. Apparently it must have damaged something internal in the process, which went unnoticed until the second time the screen cracked and had to go repair. So this time I brought to Staples, where services tech guy was very helpful and was able to get the screen appeared in no harm, but now the laptop won't turn on. He said it is an internal hardware problem and not a hard drive or the battery, because when the laptop is plugged, the power source is on signaling that the computer is plugged (and it has tested the hard drive for problems; the OS and data are intact and the drive works very well).

  What the guy from Staples also found was that the display unit plastic had taken place with electric tape (probably from the first guy that repaired a few years ago) and that in the course of the first guy prying open the screen, some internal components (he didn't say that) had gotten twisted; It is probably the culprit preventing the marketing of the laptop. I left the laptop at Staples for a few weeks, so they ordered a new "room" in the hope he get up and running. They have just called this morning to say that they had installed the new "party" but that it was not yet light. I'm going to Staples more late this afternoon to pick it up. I'm not ready to let go in the trash and want to try to send to HP in the hope that they can fix it in a factory environment. I don't know if it's still under warranty (got as a Christmas gift in 2010), but am able and willing to pay extra, even if it is not.

  I searched online to find out how to mail in a computer for repairs of the plant and got this page:

  http://support.hp.com/us-en/document/c00064570
  

  .. .titled "Preparation Notebook for courier to an HP Service Center qualified." This page is a subsection containing information about how to contact HP for a service request:

  How to plan a repair service

  For service to the Canada and the United States, contact HP to schedule a repair with a HP authorized service center. The HP agent will determine whether the HP laptop should fix it to a service center. If a repair is required, they predict a recovery of the laptop PC. The repair takes usually 5-10 working days including shipping.

  I'm on the service page now, but I don't know personally make and model of the computer. I know it's a HP Pavilion Ultrabook (obviously I can't run the detection tool because I'm not on this computer). Although I don't know if Ultrabook is the term for it; When I got it, I thought it said Ultrabook, but is perhaps just a "slimline notebook" If there is such a thing. (He has a 14 "screen and no disk drive internal or a numeric keypad.) I thought small-form laptops without disk drives and keypads have been called ultrabooks but maybe I'm wrong). The search engine gives only one result for "Ultrabook" for the United States, and I know that's not my model. I know this isn't a netbook either. Is it just a laptop usually without additional equipment, then?

  TL; DR, I know, but what I am hoping is that someone can provide me with a phone number or I can call to get general support and service by mail (and maybe inform me in a way to the image of a hard drive that has to stay in the machine that cannot turn to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get the same model by Amazon (or even if I have to go through eBay - HP in their "infinite wisdom" does not provide that affordable Windows 7 models, which sucks as much as useless Microsoft replacement). Right now, I just need to get this STAT baby in intensive care.

  EDIT: The left hinge of the laptop just as loose, as another user described in this forum post:

  http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
  

  Without doubt, this has something to do with it too, as this user also said the display hinges have been wobbly and the computer does not. (Eventually this 'Party' the Staples guy mentioned also has something to do with the hinge, or they are two separate issues part just a coincidence).

  Hello

  Please find the links given below to contact HP technical support.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

• An iPhone 6 with liquid damage can be repaired

  How an iPhone 6 with liquid damage can be repaired? Thnx

  N ° of water damage are not covered by warranty. They will offer you replacement under warranty in the Apple Store.

  Liquid damage to iPhone or iPod is not covered by the warranty

• Laptop damaged when sent for repair

  Thought I better warn people about the terrible service I received from Toshiba! I returned my phone to them for warranty repair. They arranged for UPS collect my phone Monday and I was sent an email Wednesday from Toshiba to inform me that they had received my laptop. Friday, I had a phone call to tell me that my laptop was damaged. Apparently, the hinge is broken and metal casing is badly bent and broken in a corner. The laptop let me in perfect condition, except for the touchpad works not that is why he has been sent for repair.

  Toshiba told me that I am responsible for the repair costs and argues that it was not packed correctly, even if I followed their recommendations to packaging. They also said that it was not packed in any film bubble, a complete lie like air bubbles was recorded around the laptop.

  I phoned UPS who say that Toshiba reported no damage and would have had to file a report. I also discovered that Toshiba do not take insurance when laptops are delivered with them! If I know that I would have never allowed my laptop to be sent to Germany. I asked for photos of my laptop to be sent to me and well that knows no ones what happened to it I think it has been unpacked and later dropped from someone at Toshiba. It may explain why it took 2 days after arrival to report damage to me and why Toshiba refuse to report the problem to the inverter!

  I have contacted Trading Standards and legal advice, I'm just wondering if it happened to someone else? I wanted to let people know that when they send their laptops that they are not insured for damage while shipping.

  Sorry to hear that.
  I really hope that you will be able to clarify this with the representatives of Toshiba.

  Where do you live aster?

• Y series laptop damaged - how can I do to repair

  Hi Lenovo support,

  I tried to call customer service, but the I have not received any response. I want to send my laptop for repairs, updates and software revision. How can I go to, I have 2 - year accidental damage and it is still under warranty. Any help would be grealy appreciated.

  News of the laptop:

  IdeaPad laptop Y500 - Dual Graphics - 59

  Thank you

  Chuck

  Hi Chuck and welcome to the community,

  This is the number you have called:

• Accidentally left SD card into HP laptop all in for repair, please return/replace?

  I sent to my computer a few days ago to be repaired for some chassis and dust under the touch screen problems. When I had returned it I was just updated a few things when I realized that he lacked my 64 GB sd card. I looked around everywhere for her before I realized that I have to let him inside my computer while it was being repaired.

  I'm sorry and I understand that it was a human error, but is anyway that HP could send back or maybe replace?

  Here's my CSO number: BDXM380501

  Thank you!

  Hi atu567,

  Welcome to the Forums of HP Support!

  I'm sorry for you lack SD card. I just sent you a private message. If you are unsure how to check your messages from the forum, this post by SiobhanF has instructions for howto check your messages.

  Good luck!

• Laptop starts then returns to the screen which asks how to start then with every choice is up to the blue screen then shutsdown...

  Hello
  When I start my laptop (HP Pavilion dv6000) happens inot a windo who said: "We apologize for the ivconvenience, but windows did not start successfully. A recent hardware or software change might have caused this.... "After I select Safe mode, safe mode with network, safe mode with prompt command, last known good coonfiguration (your most recent settings that worked), and start windows normally it starts up to a blue screen that says"a problem has been detected and windows has shut down to prevent damage to your computer. "

  If this is the first time you've seen this erroe to stop screen, restart your computer. If this screen appears again, follow these steps:

  Disable or uninstall any anti-virus, backup utilities or disk defragmentation. Check the configuration of your hard drive and check the updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

  Technical information:

  "STOP: 0 X 00000024 (0 X 00190203, 0X86F67638, 0XC0000102, 0X00000000).

  Then my computer shuts down and restarts then displays this message then turns off ect.
  What should I do to fix this?

  Stop code 0 x 00000024 is caused by a problem reported by the pilot responsible for reading and writing to NTFS volumes (or partitions) on the hard drive of the pc - NTFS is the default file system used by XP.

  It can be caused by a number of things, including errors on your hard disk or a defective HD controller.

  Is your PC still under warranty? -If so, return to the supplier to fix.

  If it is out of warranty, you have a Windows CD to boot from? If so, configure your BIOS and choose everything first from your CD player rather than your hard drive, put in the Windows CD & re - start. When the installation of Windows has loaded its drivers, press R to start the Windows Recovery Console. The WRC will identify your installations of Windows, and you ask you want to connect (and repair) - If you have only one installation, this is the one you choose.

  At the command prompt, type chkdsk and, hopefully, chkdsk /r will fix your HD (note that chkdsk /f does not run under the WRC)

  If the problem persists or chkdsk does not work, the problem might be with your HD controller - which is integrated into the motherboard of your laptop.

• laptop comes with Startup Repair tool and said then it cannot be resolved, then the laptop is blocked.

  Original title: Hi I am not a techi but my computer laptop girls arrives with the Startup Repair tool and said then it cannot be resolved, then the laptop is blocked. Help! What should I do? Be sure to talk to a techno-phobe.

  Just automatically go for boot errors and nothing more! Help

  Hi JacinthaDahl,

  1. you receive an error code or error message when you start your computer?

  2 have you made changes to your computer recently?

   
  
  I suggest you follow the methods and check if it helps.
   
   
  Method 1: Perform a startup repair, check to see if it helps.
  To run the Startup Repair tool by using the Windows Vista installation disc
   
   
  If you have the Windows Vista installation disc, follow these steps to use the Startup Repair tool:
  (a) Insert the installation disc.
   
  Note: The computer must be configured to start from a CD or a DVD. For more information on the configuration of the computer to start from a CD or a DVD, see the documentation provided with your computer.
   
  (b) restart the computer. To do this, click Start, click the arrow next to the button lock and then click on restart.
   
  Note: If you cannot restart the computer by using this method, use the power button to turn off the computer. Then, turn the computer back on.
  (c) set your preferred language and then click Next.
   
  Note: In most cases, the Startup Repair process starts automatically, and you do not have to select in the System Recovery Options menu.
   
  (d) click on repair your computer.
  (e) in the System Recovery Options dialog box, click the operating system you want to repair, and then click Next.
  (f) in the System Recovery Options menu, click Startup Repair to start the repair process.
  (g) when the repair process is complete, click Finish.
   
  Referral link: http://support.microsoft.com/kb/925810
   
   
  Method 2: Perform a restore of the system for the installation disc and check if it helps.
  Please follow these steps to do system restore
   
  (a) Insert the Windows Vista or Windows 7 DVD and then reboot the computer.
  (b) when you receive the following message appears, press a key: press any key to start from the CD or DVD.
  (c) set the following preferences and then click Next:
  i. the language to install.
  II. time and currency format.
  III. keyboard or input method.
   
  (d) click on repair your computer and select the operating system you want to repair, and then click Next.
  (e) click System Restore, and then click Next.
  (f) click on restore that you want to use and then click Next.
   
  Note: Click a restore point that will return the computer to a State where the connection is successful. After you use the system restore feature, reinstall all programs or updates that can be removed. You won't lose any personal documents. However, you may have to reinstall programs. You may also need to reset some personal settings.
  (g) confirm the disks that you want to restore, and then click Next.
  (h) click Finish, and then click Yes when you are prompted.
  (i) when the system restore process is complete, click on restart to restart the computer.
  
  (j) after the computer restarts, click on close to confirm that the system restore process has finished successfully.
  Referral link: http://support.microsoft.com/kb/940765
   
   
  Method 3: You can also check out the link and check if it helps.
  http://support.Microsoft.com/kb/934540

   

• My laptop needs to be repaired again

  With my laptop, I only have problems.
  The first portable computer was the switch of short-circuit on the 22/12/14 after this repair my graphics card was broken!
  After 18 weeks of repair time and 714 Euros I paid for it I got is on 16/04/15.
  Just a day later, 04/17/15, happening just OFF. DC led is switched off laptop does not have adequate food.

  Now, I have to send it back again!

  Message was edited: assignment has been translated

  It's too bad that your laptop does not work as it should.
  Hardware problems are always boring and frustrating, but no one can completely exclude these hardware problems and it can happen to any device.

  I don't know why the repair time lasted so long, but I guess that spare parts were not available...
  I hope, however, that the laptop will be fixed as soon as possible.

• My laptop marked as being repaired, but two days later it has not yet delivered

  I sent to my y500 relief last Friday. He arrived in the filing center following Tuesday (June 10) and according to the filing status page has been repaired the same day and are shipped shortly.

  It's been 2 days and I had no updates on this subject being shipped and filing status page has not updated either.

  It usually takes a long time to repair to get them shipped when they are made in repair?

  Also I've never had a text message notification saying it has been repaired. I had a when they received my laptop, but not one for when they have completed to repair. He said online that is it repaired but never got a notification sent to my phone that would happen to me.

  

  Got another update again.

  They said that even once it was repaired as they must have found a problem when checking the quality of repairs from the first time.

  This has been resolved.

• Product key not recognized during a repair of xp pro sp2 on a genuine xp pro sp2 disk. stuck on the main screen of the product.

  After starting problems on my Toshiba satellite with xp pro sp2, I booted my xp pro sp2 disk and did a repair instead of a reinstall software.  He went through the motions, removed the sys files, copied them back and so on.  Then he asked my product key and I typed in it and it does not recognize.  It's a real bought copy of xp pro sp2.  Now, I'm stuck on the main screen of the product.  When I start the laptop on the xp disk it blue screens, the only option I have is to enter a product key in the configuration...  I have my receipt for my xp pro disk and product key for certification sticker.  Help, please!

  "XP MCE Pro? That is not normal! It would be one or the other (AFAIK). Here is an example:

  http://cdn2.ioffer.com/IMG/item/811/353/46/o_XyuQav94U1MQ0Ci.jpg

  If the hybrid you mention is the real thing, it's new to me! I know that some have described as a superset of Pro MCE, but I never used this version, so I can't tell you definitively that a COA sticker wouldn't this combo of terms...

  In addition, the term 'Enterprise Edition' implies something not legitimate. I do not think that Microsoft has never used the term marketing for Windows.

  If you had a legitimate retail version of Windows XP (any version) that is not used on another PC, you can perform a Clean Install (not a repair installation), using this key (not the key COST laptop). The only way you can use the key from your laptop COST would be if you used the correct installation CD - a generic OEM version of the corresponding XP (MCE?) version. In this way, you can perform a clean installation or a repair installation.

  Have you looked at the links I posted? What do you mean by "boot option? The instructions were to press the zero key while turning on the laptop. You are not supposed to enter the OS! The recovery partition is quite distinct.

  If your laptop does not a recovery partition, you should be able to get the correct recovery CD for this Toshiba - by Toshiba or you might need to find a reputable eBay merchant, etc.. Restoredisks.com, who has a good rating from Better Business Bureau, they probably sold too.

• How can I recover my password admin during a repair of the BONE?

  HP laptop 6400; Windows XP Pro OS. After you deleted Ubuntu and expanded my C: drive to top up space, I have the error Grub 22 & cannot start from the hard disk; I'm trying to reboot with a XP Pro OS install disc, but when I get to the option: installation or repair, I click on repair & it request my password admin; I have long since forgotten & so unable to get any further, I can get around this?

  Thanks for any help

  You will need to use the Windows Xp disk to boot into the recovery console. Once loaded console recovery, run the two commands below.

  Fixboot > press on enter > confirm all prompts

  FIXMBR > press on enter > confirm all prompts.

  Restart the computer. You should see is no longer the mistake.

  How to get to the Windows Xp Recovery Console

  Since you have 2 Windows disk method should work for you.

• HP laptop purchased with Win Vista later upgraded to Windows 7 - laptop damaged

  Hello

  I bought a laptop HP with Win Vista later upgraded to Windows 7. Now, the laptop is damaged for the 2nd time. I would go for a locally assembled desktop computer with Intel, last configuration chipset.

  Can I use Win Vista / Win 7 license key on my desktop? What installer I use (Win Vista or Win 7)? and how do I get the installer?

  Thanks in advance

  Best regards

  PAL

  Hello

  You cannot transfer the license of Vista.

  If Windows 7 Upgrade was not part of this upgrade offering free back then, you can transfer, but you need an operating system to be installed to upgrade.

  Read this information and you will understand what I mean:

  If the computer/laptop comes with the preinstalled Windows operating system (Dell, HP, Acer, etc.) or is licensed to OEM System Builders, that the product key that came with the computer/laptop is preinstalled OEM license and is not transferable.

  OEM license/product key (systems of operating pre-installed on Dell, HP, etc.) and the license OEM System Builders are related to the first machine it is installed on and dies when machine who dies.

  Only retail Operating System license that you buy and install yourself, are allowed to be transferred to another machine.

  And retail licenses also can be installed on a machine at one time.

  See you soon.

• Computer laptop shutdown during recovery

  Help, I have a toshiba laptop with windows vista it applied final configurations during the recovery mode and it stop because I forgot to plug my charger. Now when I take f8 I see everything in addition to the recovery mode and my laptop runs in registory error. Safe mode does not load and I held all the keys (F8 F12 F2 C 0...)

  Please help me, I need to do my work, I do not on the files on the laptop, I just fixed it.

  Hi Salocalom,

  (1) is there an error message while trying to start?

  I recommend contacting the manufacturer of the computer (Toshiba) for specific advice on how to back the computer to a State since the recovery or factory restore is independent of Microsoft.

  Note: All the data and applications will be lost during the recovery process.

  http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

• My laptop cannot start or repair itself, Windows has been installed at the factory, so I have no boot disk, is there a way to get a free boot disk?

  I had problems with my laptop for a few weeks, I used Chkdsk to fix the problem she was having. Yesterday the comp froze while I was using firefox and when I reset windows not load and cannot repair themselves. My OS was installed at the factory, and I have the product key, but Windows no disk. Is there a way to fix my computer without buying another drive in windows?

  Hello

  Here are the different ways to reinstall vista

  Contact the computer manufacturer and ask them to send you to vista recovery disks to reinstall the operating system back as it was when you bought it

  they do it for a nominal cost of $

  also ask them if you have a recovery partition on your hard drive to get back to the way you bought

  you would normally press F10 or F11 or Alt + F10, 0 at startup to start the recovery process according to the manufacturer

  Ask them of the exact key sequence

  or borrow a microsoft dvd vista

  Make sure that you borrow the correct 32-bit or 64-bit microsoft dvd to your computer

  they contain all versions of vista

  This is the product key that determines which version of vista is installed

  http://www.theeldergeek.com/Vista/vista_clean_installation.html

  Save all data, because it will be lost, do the above

  How to replace Microsoft software or hardware, order service packs and replace product manuals

  http://support.Microsoft.com/kb/326246

  and if you need a startup repair disk;

  the link below is how to download and get a vista disk startup repair, which you can start from the

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

  It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

  Change boot order it do dvd drive 1st in the boot order

  http://helpdeskgeek.com/how-to/change-boot-order-XP-Vista/