My laptop does not recognize the disc that I put in the cd/dvd rom

Similar Questions

• My laptop does not recognize the cd/dvd drive, gives the error message 19 and cannot load/reload driver TSST. Any suggestions?

  Device Manager says: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).»  Mr. Fix - it (Microsoft) indicates the CD/DVGW TSSTcorp TS-L632M ATA Device drivers & filters are corrupted or damaged.  Mr. Fix - it could not download the updates/drivers for TSST.  Mr. Fix - it has been able to get the computer to recognize, but unable to take the function of CD/DVD.

  Hello

  Perform the following methods and check if it helps.

   

  Method 1:

  Please run the difficulty of following article and check if that helps.

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

   

  Method 2:

  You can read the following article to see what might cause this problem.

  When you insert a CD or a DVD, Windows Vista may not recognize the disc

  http://support.Microsoft.com/kb/939052/en-us

  If you had recently upgraded the computer to the Vista operating system or install the Service Packs, then try the steps as described in the following article.

   

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

  http://support.Microsoft.com/kb/929461/en-us

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

   

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/  

  Hope this information is useful.

• All of a sudden my laptop does not recognize the cd/dvd drive.

  Just today my cd/dvd drive is not recognized. My laptop is HP Pavilion dv6244us, Vista Home Premium software. The cd/dvd drive is only a factory with LightScribe. In Device Manager there is a yellow! next to the name. When I double click on it, it says what follows in the device status area: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "I'd appreciate any help you can give.

  Thank you

  Chris

  Hi Chris,

  First, try the automated Microsoft fixit at the link below.

  Vista

  Check if the drive works now.

  If it still does not work, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

  sfc/scannow                (Note that there is a space between sfc and /)

  Let the entire process, then the output type and press ENTER.

  Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

  Kind regards

  DP - K

• laptop does not recognize the cd/dvd drive

  I am trying to play a dvd, but my D drive seems to have disappeared from my laptop. How can I get that back.

  http://support.Microsoft.com/kb/314060

  "Your CD or DVD drive is missing or is not recognized by Windows or other programs"

  See if the info on the link above to help you.

  See you soon. Mick Murphy - Microsoft partner

• Equium A60: BIOS does not recognize the CD-DVD-ROM

  Hi, the CD-DVD-device is not recognized by my Equium A60. It has worked fine for over a year, but now, even if the machine is running and the light comes on and goes off, it is not recognized by the computer.
  It is not in my computer, nor in the list of hardware devices. When you start the computer, the BIOS don't recocgnize it or.

  It seems that it is a hardware problem... Any idea?

  Thank you

  The device appears in the device as an unknown Manager? If the drive is not displayed in Windows Explorer, that the method on this page may help http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

  Try it!

• Satellite C650 - 1 CT does not recognize the CD/DVD

  Hello

  I currently have a problem with my model Toshiba C650 - 1 CT (PSC08E-03M001EN) satellite. The laptop does not recognize the CD/DVD and a check in the "Device Manager", said a damaged device driver!

  Now, my problem is that I searched on the internet and also on the websites of Toshiba for the right driver, but no use. The device (DVD) opctical no not also appears in the list of devices 'removable '.

  System details:

  Satellite C650-1 CT PSC08E-03M001EN
  OS: Windows 7 64-bit
  Place/country: United Kingdom

  Assistance in finding the right driver or advice how to solve the problem will be highly appreciated.

  Thank you
  Lamin

  Post edited by: jammehkunda

  As first step try please remove the optical disc drive from Device Manager and restart your laptop.
  After doing this review please the Device Manager and let us know if the problem persists.

• My laptop does not recognize the DVD drive or an external USB DVD drive.

  My laptop does not reconise the integrated DVD or an external USB, DVD player.  But if I set the BIOS to let the laptop for the start of the DVD player and the DVD player worked fine.  He could read the disc.  Once, I deleted the program Nero of the system and I don't know if some Windows file has been corrupted.

  Hello

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find CMD top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ===================================================

  After the foregoing:

  References to Vista also apply to Windows 7.

  Step 1: Please make all underneath the same if you have done some before as is often
  the set of operations that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device.
  The driver tab - click on update drivers (this will probably do nothing) - then do a RIGHT CLICK
  the reader - UNINSTALL - REBOOT this will refresh the default driver stack. Even
  If the drive appears not to continue below.
  
  Then, work your way through these - don't forget the drive might be bad, might
  having a cable loose or slight corrosion on the contacts (usually for a laptop) and
  other questions.

  Your CD or DVD drive is missing or is not recognized by Windows or
  other programs
  http://support.Microsoft.com/kb/314060

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other
  programs - a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The DVD player does not work after installing Windows 7
  http://support.Microsoft.com/kb/975270/

  The CD drive or the DVD drive does not work as expected on a computer that
  you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the
  Setup Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then check
  in both ends of the cables. Remove and replace, do not just tight. For portable computers, you can
  Often, clean power and contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the system
  Designer and manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case
  (Read burn CD & DVD and CD and DVD). So it is not unusual for 1 or 2 pieces
  No function while others do so properly.

  Did you follow the Troubleshooting Guide for the reader who still does not work? He
  are some registry entries that do not fix the resolution of problems and those who "might".
  be the cause.

  Check with your system manufacturer Maker and possible device for two firmware
  updates and the correct registry entries for your car.

  Here are the keys in my opinion, are those in question - for the CD/DVD drive - sub
  the key of course because there will be other subkeys in these keys. Do not forget to ask specific
  involved as well as the settings key.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry settings for your
  CD/DVD drive someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://Club.myce.com/F61/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a restore
  Point before you change anything whatsoever) - find the DevManView device and then right click it open in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager,
  that displays all devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

• My Dell laptop does not recognize the DVD / CD player or D drive more.

  My laptop does not recognize the DVD / CD player or D drive more. It is built in and included with the computer is a Dell. Can't use it because the computer can't find it. All ideas

  Original title: DVD player

  If it just happened all of a sudden, you can restore the registry files of the system in working order by following option n ° 1 on this page.  If this does not work, you can be reasonably sure that the configuration of the system is not the problem and start looking into other possibilities as a broken drive or a bad connection inside the cable.

• Laptop does not recognize the usb mouse or the internal speakers.

  The laptop does not recognize the USB mouse. I have re installed the drivers from the site of the constructor (HP), but it still does not work.

  In addition, the internal Laptop speakers no longer work. There is no sound coming out of the laptop and it does not recognize the external headphones plugged into the headphone jack.

  I ran several troubleshooting utilities (audio playback, FixIt) and they are no help.

  Hello

  Thank you for keeping us posted.

  Sorry for the late reply.

  I imagine the inconvenience that you are experiencing. However, I appreciate your efforts to resolve the issue.

  I would suggest trying the following methods and check if it helps.

  Method 1:

  How to use the tool File Checker system to repair missing or corrupted system files,

  Please follow the steps in the link provided below.

  https://support.Microsoft.com/kb/929833?WA=wsignin1.0

  Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article describes how to run the system (SFC.exe) to File Checker tool analyzes your system files and to repair the system missing or corrupt files in Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

  If the problem persists, follow method 2

  Method 2:

  Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft, security scanner please follow the steps in the link provided below.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.   

       

  If the problem persists, follow method 3

  Method 3:

  I suggest you try the steps from the following link and check if it works.

  No sound in Windows.

  http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  For the problem with the USB mouse, there could be a possibility that there is a conflict of material with the mouse.

  I suggest you to try some other USB mouse with the laptop and check if it works.

  I hope this information is useful.

  Please let us know if you need more help, we will be happy to help you.

• HP officejet 6600 my laptop does not recognize the printer

  My laptop does not recognize the printer any longer. It will recognize the fax on the printer but not the printer itself. Can you help me? I have two currencies on my laptop. HP officejet 6600 and hp officejet 6600 network. Even printing for both. One network is the fax. I'm not clear what is the question. I can't even download drivers or updates for it.

  There are two 6600's in the list, a fax and a printer, because the full feature software and drivers have drivers for both. If you do not use the fax, you can remove devices and printers.

  A work print from other sources? For example Notepad?

• Satellite 1900 (PS192E) - does not recognize the CD/DVD

  Hey all,.

  I just bought a Toshiba Satellite 1900 (PS192E) and place an old 20 GB HDD from an old laptop.

  When I boot, the screen is in VGA 16 color mode, it recognizes the DVD player, but does not recognize the CD/DVD when inserted. I tried to install and run the utility "driver robot" Toshibas, but the display is such that I see all of the screen to start the search.

  If there is someone out there who could give me some advice, I would be extremely grateful.

  Thank you very much

  James

  Hello

  OK, you have installed the disk HARD of another laptop but too format the HARD drive? I mean if the HARD drive performed from another laptop, you need to reinstall Windows because now you have other hardware installed.
  What version of Windows is it?

  If you want to install a driver for the graphics card go into Device Manager and select Update driver.

• Computer does not recognize the CD/DVD drive

  For these last days, my computer does not recognize the CD/DVD drive.  I have tried everything - publishers of registry, check the physical connections inside the computer, the system restore and install Fix - It programs.  However, the computer does not recognize this drive.  I also wonder if it is a hardware problem.  The light on the drive is a constant in green, and does not have the Open button.  And when I use the bent-paper-clip-in-the-little-hole and can open the drive, it will not read the disc.  Please advise...

  I fixed my problem with the BIOS operating system & not recognizing not not my DVD player to reinvest the solder on the motherboard.  You can find instructions on how to do it here: http://www.computerrepairtips.net/how-to-reflow-a-laptop-motherboard/

  There was a little crazy with my video drivers when I started first, but everything works after resetting the BIOS by default.

• Dell Inspiron 17R does not recognize the cd/dvd drive

  I have a laptop Dell Inspiron 17R and sometimes it does not recognize the cd/dvd drive!

  I tried to update the drivers with the system after the update, Dell detects the cd/dvd drive appeared in my computer and in Device Manager, but after 20 minutes, there was no. Any suggestions how to solve this problem?

  Thanks in advance!

  Hello

  See if that helps you.

  There is a "Fix - it" Microsoft for your problem on this link

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  If above doesn't fix it, continue with the help of Microsoft:

  http://support.Microsoft.com/kb/982116/en-us

  See you soon.

• Satellite A205: Vista & BIOS does not recognize the CD/DVD drive

  After a crash of the sudden family Vista system premium on a Toshiba Satellite A205 the system does not recognize the DVD CD - RW drive. Neither in Explorer, Device Manager, nor BIOS.

  Laptop is only a few months old.
  Have you tried the Toshiba check system - it ignores DVD disk check.
  Tried Windows Update - does not help.
  Tried registry fix - does not help.

  Cannot use the CD to reinstall all drivers - because it is not recognized.
  The DVD drive LED is on. If the disk looks ok physically.

  Does anyone have an idea what to do?

  Very strange what s
  Try this:

  Access the BIOS and set the default settings and save the changes.
  If it doesn't help then I put t see any other possibilities for contact ASP in your country for a CD/DVD drive control and possibly a replacement

  You said that the notebook is only several months old so I assume that the warranty is still valid and that's why everything has to be done for free

  Good luck my friend

• Laptop does not recognize the DVD.

  Nothing works, maybe I should have bought a Mac.

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.