Laptop does not start at the top. I get the message "press ESC to start menu.

When I start my HP laptop, it goes only to where I get the message 'Press ESC to start menu' and then it freezes completely. Any suggestion would be appreciated. Thank you.

HI Ron:

Thank you for your response.

I send you a link to "Windows 7 does not start" click here

I also send you one for the "HP System Diagnostics (UEFI)", click here.

I hope this helps.

Please let me know the results.

Tags: Notebooks

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