Laptop HP 15-f018dx: fairly new mobile number

I got this laptop for Christmas last year, has never had a single problem with anything with it until about a month. I woke up one morning and went to use it and it wouldn't turn on at all. I plugged back it it to the charger, unplugged all the parts of the AC adapter, I tried different outlets, tried different Chargers that worked with other laptops in my house, and nothing would work.

Whenever I come back to it after let it sit for a few hours every time I try to connect it to the charger the led load turns on, but if I try to turn it on at all while the light is still orange (which means that the load) it starts for a few seconds then makes a pop sound and instantly shuts down. If I try to wait to load completely, finally the orange light just turns off randomly.

When the problem came first, I'm tired of playing with it and just left alone for about 2-3 days. Once I tried to connect again after waiting to see if anything changed, surprisingly, he did. I left load and returned a little later and the light had turned white (which means completing) and it started without any problems at all.

I thought that everything that has been magically the problem solved itself said, but apparently not. A few days ago the same thing happened again. It does not load unless I have leave for a few hours and even in this case, it will not start completely or fully charged. I tried hard resetting so and there is absolutely nothing. I tried raising the same problem online, and nothing of what is here helped.

I don't know if it is related, but I have upgraded recently to 8.1 Windows of Windows 10 a few weeks before the problem started. Since the first time it happened, I've updated the version (I thought it might have been connected to the endless reboot problem that previous 10 Windows users had), thinking that was the problem I had.

Just to be clear, at this time I can not turn on the computer or load it. I upgraded from Windows 8.1 to 10 64-bit through the free upgrade promotion that had Microsoft Windows 64-bit.

Thank you in advance and I will gladly questions answer I can.

Hi itsdean, welcome to the forum.

This sounds like a battery problem. I have not heard of similar problems to other upgrade to Windows 10, so I don't think that is the question.

Batteries naturally lose the ability and need to be replaced over time, but this is unusual behavior for a year of use. I would first check the battery, especially around the points of contact for any damage.

I would also check that you are using a power adapter with the right power - new adapters require 90 to 130 watts (I'm not sure that for this model.)

You can read more troubleshooting tips battery this device here.

If you can confirm that the battery is faulty, I recommend to check the service guarantee. I can also refer to the spare part you need if it's not under warranty.

I hope this helps!

Tags: Notebooks

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