Laptop HP dv6 1355dx Pavilion: Synaptics Touchpad Will not scroll in applications Windows 10 - using HP dv6 1355dx Pavallion laptop

I was wondering if anyone has found a solution to this problem.  I downloaded all the drivers, registry added/changed, ensure that scrolling is checked and researched point nausium.  Hair is gone!

Any help is appreciated.

HOW TO TROUBLESHOOT THE TOUCHPAD SETTING RESET

  1. Download version 18 of the Synaptics TouchPad Driver and software.
    • Navigate to HP Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the last pilot approved for your model.  Filtrer filter by version, select Microsoft Windows 8.1 on the menu drop-down.  Find the download in the category 'driver-keyboard, mouse and input devices.  If a Synaptics driver with a version from 18 number figure, download.
    • If a Synaptics driver with a version from 18 number is NOT listed, download the driver directly from HP (http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68198.exe).
  2. Download the Package of troubleshooting Windows 10 "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  3. Change the Windows Update Services automatic (delayed start) parameter to the manual.
    • In Control Panel, select administrative tools, and open Services.
    • Go to Windows Update and double-click it to view its properties.
    • Click on stop to stop the service to run.
    • Change the Startup Type to manual, and then click OK.
  4. Uninstall the version 19 of the Synaptics TouchPad driver.
    • In Control Panel, select Device Manager.
    • Click on the "+' beside 'mouse and other pointing devices" to expand this category.
    • Double-click the Synaptics TouchPad of SMBus to view its properties.
    • Go to the driver tab and click on uninstall.
    • Check the box to delete the driver for this device, and then click OK to uninstall.
  5. Uninstall the version 19 of the software Synaptics TouchPad (HP control area).
    • In Control Panel, select programs and features.
    • Scroll down to the area of control of HP (published by Synaptics Incorporated) and uninstall it.
  6. Restart your computer.
  7. Install version 18 of the Synaptics TouchPad Driver and software.
  8. Run the Windows 10 Troubleshooting Package 'Show or hide updates' and hide the updates for the Synaptics TouchPad driver.  (This will block your system automatically reinstall or display of updates for the version 19 of the pilot).
  9. Change back the setting of Windows Update Services to manual automatic (delayed start).
  10. Restart your computer.
  11. Rejoice!  Your TouchPad settings will save eventually in the sessions again.

Tags: Notebooks

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