Laptop HP ENVY 15 TS: fingerprints fingerprints does not

Similar Questions

• Envy 15 j139tx: fingerprint does not work after the upgrade to windows 10

  I have improved my ENVY 15 NoteBook Windows 8.1 for windows 10 j138tx. But after the upgrade of my fingerprint also does not work. I have updated software driver and it shows as follows.

  

  And the unit is also working (it is said ;-))

  

  But I can't add my fingerprint in sign in option. It does'nt allow me to set up.

  

  And when I open simple passage, it shows me after the error message.

  

  can someone please help me to reactivate it?

  Hello

  Open windows control panel, open programs and features, make entry for HP SimplePass right click and select uninstall.

  When this has completed, restart the laptop.

  When windows has reloaded, download the version of HP SimplePass on the following link and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71729.exe

  Once the download is complete, open your downloads folder, right click on the installer SimplePass and select "Run as Administrator" to launch the installation.

  Once again, when this has completed, restart the laptop.

  When windows has reloaded, open windows control panel and on the top right, next to the display by: select "large icons".  The new layout, select the HP SimplePass entry and see if you can set your footprint digital log - on.

  Kind regards

  DP - K

• HP - 15 af008ax: my new laptop usb port for the left side does not, only 1 work on 3 Please help me

  My new laptop usb port for the left side does not, only 1 work on 3 Please help me

  Hello:

  Have you installed the drivers for W7 32 bit amd chipset?

  If this isn't the case, you must install them and reboot the PC to get the 3 for usb ports work.

  You want the first file on the Web page.

  http://support.AMD.com/en-us/download/chipset?OS=Windows%207%20-%2032

• I have laptop (hp probook 4520 s), the touchpad does not work. How can I turn it back on it?

  I have laptop (hp probook 4520 s), the touchpad does not work. How can I turn it back on it?

  This is a question which would probably respond by HP support, because it isn't really a Windows problem.

  Are you sure that the touchpad is not just turned off? Many laptops have switches, power switch, so you can rest your palm while typing one is not worry by pressing the key.

  Sometimes, there is a button above the key, a key on the Ko, or some have a stain on the pavement you waiting/tap/double tap/etc. to toggle the pad.

  If not, you could try to go on the site of HP and DOWNLOAD/reinstall assistance the SW for the touch pad.

• Dell Inspiron Laptop with Vista installed at the factory does not start.

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas: Dell Inspiron Laptop with Vista installed at the factory does not start. The display shows

  Indicator of treatment MM061 series white 80% in all of the BIOS revision A13 treatment indicator always goes to the same place and stops. I tried to tap the F8 key, but nothing happens.

  If you used Dell or the recovery Partition recovery disks to restore the system, you must talk about Dell problem because it's their software - not Microsoft.  We don't know what's on it or its operation.  We have no information to help us help you.  You need to deal with them.

  Sorry we can't be more helpful.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• SCANNER HP ENVY M6 FINGERPRINTS DOES NOT

  Hello

  I've had my Hp envy m6 laptop about a year now and I cleaned it recently make run faster and fix a few other things. On the accident, I believe that I uninstalled the program, titled "Validity WBF DDK".  Immediately, I realized that my fingerprint reader is not working.  I went to the center of the HP utility and reinstalled the driver for the program, but it doesn't seem to work. I even deleted my fingerprints and their reanalysis.  This doesn't quite work.  Initially the light used to light up, but nothing appears even now.  The light does not illuminate, and when I try to log in, I get a recording that says: "year error occurred preventing the use of your information for fingerprint identification.

  It is not so important, but I'm sorry that I can't get this to work more.

  Someone help please, please and thank you!

  -Jeremy

  Get your full model number or product number of the Service tag on the bottom of the laptop (can be under the battery)

  How can I find my model number or product number

• HP Envy 17 j015eo: fingerprint reader not working after update

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  @Nicolaj123dk

  System:

  HP ENVY 17-j015eo notebook PC

  Eagle Driver validity sensor:

  File name: sp63418.exe

  (26.2 MB)

  Program HP SimplePass current (up-to-date):

  sp76923 HP SimplePass V8.01.62has 32/64 bit W7 - W10

  Nicolaj123dk wrote:
  

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  Comment

  • The Eagle sensor recommended is actually suitable for Windows 8.1 (and 8); the driver works in Windows 10.
  • The program supported the series 8 HP SimplePass is evaluated from Windows 7 to Windows 10.

  

  IF you were using previously series 6 HP SimplePass (any version of HP SimplePass 6.x):

  • It is time to move as a result of program series 8 HP SimplePass supported.
  • Even if you have an export of your webcards (Web sites / passwords) of this older version of SimplePass, you can use file .tsd (import) series 6 in series 8 HP SimplePass.  The two sets of program are NOT compatible.  There is no program of conversion of encryption between the two programs.
  • When you switch to the supported HP SimplePass version, you must create a new database of your Web sites / passwords.   This means you must create all new connections to fingerprints.
  • The new export file "webcard" is called the vault to series 8 HP SimplePass program.  The suffix of the file is ".opi".  The export process is similar to the old SimplePass program; you export your vault entries from within the SimplePass program to the file .opi.  The file is encrypted - keep - the in a safe place.

  

  Help, suggestions and examples:

  HP SimplePass upgrade instructions

  Read the first page: Dragon Document guidelines

  Before performing any advice given here (or unfortunately), verify that you can connect to your computer using your password.

  

  Optional:

  Create a style admin with a password for the local account that you can use to connect to your computer if the need arise (everything happens on the side).

  See the Section:

  • Shelter account -Solutions for access, account administrative secondary

  

  In the document...

  Procedure - updated / (install HP SimplePass Re)

  Start by creating a Restore Point

  See Section

  1. Create Restore Point

  

  If you have installed any version 6 HP SimplePass

  • Uninstall the program from HP SimplePass version 6.x of programs and features >
  • Restart the computer and log in

  

  If the installed validity sensor driver is courses (as recommended):

  1. Uninstall your driver Validity Sensor in the Device Manager (do not remove) >
  2. Restart the computer to enable the driver to reinstall

  See Section

  1. Reinstall the existing fingerprint driver
     • Option 3 is to install the driver in Device Manager
       • Method 1: Reinstall the existing driver

  --------------   OR ----------------

  If the installed validity sensor driver is exceeded (old):

  1. Download driver validity Eagle
  2. Uninstall the existing driver from the Device Manager AND check the box to delete the driver >
  3. Close all programs >
  4. Shut down the computer > seconds >
  5. Start the computer and log on >
  6. Install the downloaded driver

  See Section

  1. Reinstall the fingerprint driver
     • Option 3D remove the driver from the Device Manager and install

  

  Then, check / adjust the settings to logon Windows 10 (fingerprints).

  See Section

  • Order of events is important
    • Logon Windows 10- Connection options

  

  If you have not already done after the Windows logon is (still) works, it's time to install HP SimplePass.

  See Section

  1. (Re) Install HP SimplePass software
     • Install the software Series 8 HP SimplePass

  When you see a post that helps, inspires, gives a cool idea.

  or you learn something new, click on the Thumbs Up on this Post.

  Fixed / responded? Click on the accept as Solution to help others find answers.

• Fingerprints does not work in Google Chrome - solution?

  My fingerprint sensor does not work in a browser other than IE. I want to use it as well with Google Chrome (some Applications work better there).

  No work around?

  What fingerprint software you use? Is it of AuthenTec?
  Here is the page of Authentec:
  http://AuthenTec.com

  It seems that the latest version supports Internet Explorer, Firefox and Chrome

• Portege R700 - recognition of fingerprints does not recognize my fingers

  My recognition of fingerprints has worked for a day about. Now, it does not recognize my fingers (3 registered). When I go in utility prints/utilities-Toshiba digital displays with a fingerprint window Panel, indicating that he needs my fingerprints until I have access to the control panel. It will not accept my footprint so I select to close the window and leaves the control panel.

  When I visit different websites they say it is ready (on a yellow sign) and I keep having to say cancel because I fear it will record and then leaves me not in the Web site.

  It was such a bad experience I just go into the control panel and disable. How do I do that?

  Have you tried to delete saved fingerprints fingerprints?

• Portege M750 tablet functions, buttons and fingerprints does not not in win7

  I installed win7 64-bit ('new installation' on my M750-129) and I also downloaded and installed all the latest drivers from the toshiba Web site.
  Device Manager shows no problem / need of pilots, and trhings as protection of HARD drive works well.

  However, I have four groups of problems I love and appreciate to find the answer:

  (1) when I change the position of the screen for Tablet, it does not change the direction or the resolution.
  There is no utility to set the directions you want from the screen as it was in vista (horribly unstable and slow down the BONE, however).
  This, of course, decreases the usefulness of the finction Tablet

  (2) the buttons do not work properly; the screen rotation button starts excel (!), the button of the mobility center starts word (!) and the toshiba help button does not work

  (3) fingerprint: fingerprint utility allows me to my fingerprints on the screen, asking if he should save it and saying 'save impossible; another duplicate exists"that I do not understand completely what it means...

  (4) some applications are not available at all after the new facility: recognition of faces, DVD player, bussines card screener - but I can love without people; 1-3 worries me a lot a lot more and I'd appreciate any help functional. Thanks in advance for any attempt!

  Hello

  I think you would need an extension package in order to use the features of the tablet on the Portege series.
  I didn't find the Extension for Win 7 Tablet PC Package, but there is a package for Win Vista.

  Usually many tools and drivers that have been released for Vista will work with Win 7.
  So, in my opinion, you should try to also install this Package of Extension of Tablet PC.
  I think this should solve the problem with the buttons too!

  Regarding the fingerprint;
  I think the message means that a fingerprint is already registered so a second register is not possible.
  Check if you can remove the other fingerprints

• I bought a new hp probook 4540 s, and the fingerprint does not work I installed the new driver but anyway, so help please?

  I've updated all but still, it won't work

  Hi Daniel,.

   

  I suggest you to install the validity fingerprint sensor driver to get the finger print sensor option in Control Panel. Here is the link for our reference.

  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-109053-1

   

  Then, you need to install the Manager software security tools to protect for the finger print job. Go through the link:

  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-106118-1

  Then you must install the player 3D HP 5 guard to protect the drive against damage in case the laptop is hit hard or fall from a low height, by parking the heads.

  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-106091-1

  You can also refer to the thread for your reference.

  http://h30434.www3.HP.com/T5/notebook-hardware-e-g-Windows-8/HP-ProBook-4540s-fingerprint-sensor-not-detected-useless/TD-p/1942347

  If you have other questions related to the issue, then I suggest you to contact HP support. They would help you better.

  http://h30434.www3.HP.com/

  Back to us for any other questions related to Windows.

• Fingerprints does not work with the windows logon

  After you have uninstalled a few bad software in my HP Pavilion m6 - 1045d with imprint willnot work plus sign. I tried to reset and retype the password for windows, but I keep receving an error that the password does not match.

  How can I solve this problem?

  I did some research and found this thread. You can try to restore your computer to an earlier dateand see if that helps?

  Please let me know,

• HP envy 15-j067cl Simple Pass does not work

  Just bought Envy 15-j067cl yesterday with the fingerprint reader, which I've never used it before.  I did all the updates of Windows 8 and then upgraded to level to Windows 8.1.  I uninstalled Norton, using the removal tool, because I have a current subscription for other security software.  I tried to find a way to implement the Simple collar, which is what I understand how to set it to use my fingerprints.  I was unable to put in place.  I checked for Validity Sensor Device Manager and saw the yellow exclamation with this message:

  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "

  I checked this site, saw a suggestion for drivers of HP recovery, so I did it and now the validity sensor does not show in the Device Manager.  It shows only as "unknown device - another device."  How can I fix it?

  Hello

  First, if you haven't already done so, install the driver from Chipset 8.1 on the following link.

  Chipset Driver - Windows 8.1

  When this has completed, restart the laptop.

  Then see if you can install the following Validity Sensor driver.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

  Kind regards

  DP - K

• HP DV7 ENVY: USB 2.0 Port does not

  Hello

  I have a DV7 HP ENVY with 3 - USB 3.0 ports and 1 - USB 2.0 port. The USB 3.0 ports are working well but USB 2.0 does not work. When you plug a USB stick to the USB 2.0 port power led on the memory stick lights up but the led data is not. The computer does not at all to the inserted USB memory. The USB works fine in other 3.0 ports. I tried also to connect other USB devices, and it's the same thing. They work well on USB 3.0 ports, but nothing happens when you connect to a USB 2.0 port.

  I was looking at the USB drivers in Device Manager and haven't noticed anything that seems strange.

  I have run the system test diagnostic USB to start the system and got the following codes:

  Failure ID: 9BXQGK-6JK858-QFPK0K-8D0G03

  Product ID: C1W26EA #UUW

  No idea if this is a hardware or software failure?

  Hi @pefre,

  Welcome to the HP Forums! I read your post and wanted to help.

  I understand that the USB 2.0 port has failed on your laptop. According to the fault code 9BXQGK-6JK858-QFPK0K-8D0G03 you officer, I got following results:

  ID Tag9BXQGK-6JK858-QFPK0K-8D0G03 failure

  ChecksumOK

  16/06/Date2016 of test

  Failure Code434

  Device

  Communications

  Includes

  GPS, HUB, Modem, network, map network drive, PCI, PCMCIA, Switch, USB card

  Error message

  Failure of USB (not specified)

  It seems that there is a hardware failure with the USB port.

  Is your laptop still under warranty? If so, please contact support phone HP load a repair:

  Please the following link http://www.hp.com/contacthp allows you to create a folder for your problem and contact HP. If you do not live in the United States / Canada, please click on the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get contact information for your region.

  Please let me know if that solves the problem by marking this message as "accept as a Solution.  To simply say thank you, click the thumb upward below!   If you need more assistance let me know and I will gladly do everything I can to help. Thank you.

  Kind regards

• HP ENVY 15-k203tx: brightness keys does not work after the upgrade to windows 10

  Hello.

  I am using HP ENVY 15-k203tx and I have NVIDIA GeForce GTX 850 M
  I recently upgraded the operating system of windows 8.1 to windows 10
  Brightness shortcut keys do not work
  
  All the drivers are up to date.
  
  PnP monitor is also activated. What should I do?

  

  Hello

  You laptop has Intel/Nvidia switchable graphics and search RTA the screenshot, it does not resemble the driver Intel is installed.

  Try the following.

  Download driver Intel HD Graphics on the following link and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72810.exe

  Once complete, download and reinstall the Chipset driver from the link below.

  http://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72043.exe

  When it's over, don't reboot not the laptop that you are prompted, rather open your download folder, right-click on the Intel HD Graphics package and select "Run as Administrator" to launch the installation.

  Once this done, reboot the laptop and let Windows load completely for a few minutes before checking.

  Kind regards

  DP - K