Laptop of HP ENVY TS m7: Cyberlink PowerDVD no longer DVD

Many others have asked about it even in various related situations. I'm looking for an answer to a Support HP technician who has successfully tested this issue on my laptop model HP and Windows 10.

I am running Windows 10 Pro, version 1511 (OS Build 10586.104) on my laptop HP ENVY TS m7 with Cyberlink PowerDVD version 10.0.8.5004 PC.

PowerDVD 10 has worked fine until yesterday. He played a DVD rented without any problem. When I tried to play again I got this error message: "the MPEG-2 video support is not available for this product. You can upgrade your product to the MPEG-2 video support"(see the screenshot image attached below).

My temporary solution is to download and install the freeware VideoLAN VLC Media Player, version 2.2.2 of this link http://get.videolan.org/vlc/2.2.2/win32/vlc-2.2.2-win32.exe then opens Control Panel, AutoPlay, DVD movie and "Play DVD Movie (VideoLAN VLC Media Player)". This allows me to still play DVDs on my laptop.

However, Cyberlink PowerDVD had some very good features and I would like to continue using it. Another user was advised to uninstall Cyberlink PowerDVD and replace it with this download: http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71924.exe . Sp71924 is compatible with my model laptop and operating system? I don't want to just try and possibly make things worse.

Also, why so many people have the same problem using their versions of Cyberlink PowerDVD OEM? Is - it simply a plan Cyberlink to force users to pay for a product valued? It seems to me that HP needs to do something about it immediately to maintain their credability and their integrity. That is why I particularly recognizing an answer from HP directly, although others are welcome to offer their advice.

Thank you all for your generous help.

See you soon,.

Joel

Hi, Joel:

I've tested this version of powerdvd 12 on my laptop HP running W10.  Works very well.

See if it works on your.

FTP://ftp.HP.com/pub/SoftPaq/sp70001-70500/sp70133.exe

If it works on your laptop, there will be a free update to install for some reason or another.

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