Laptop screen got a few scratches

Hello world!

I have a model number of the HP 1b02AU 1000 laptop.  The problem is that I closed the little hard laptop in a hurry. Now the screen has had a scratch mark on it as shrapnel. And the screen flashes also. I want to know if it will be covered by the warranty and if not will but the entire LCD screen needs to be changed and the costing for the same...

Hi partha0499,

Depending on where you purchased your product, it may or may not be under warranty.

The first thing I'll do is to take it to where you bought the laptop. Closure of the laptop a little harder shouldn't

cause these kinds of problems. It's actually the first time I heard what happened.

Then, the fastest way to learn more is to contact HP support and get your product repaired.

Engineers are better able to help you solve this problem. I have provided the link below for information to Support HP

and I hope you get it fixed quickly and easily.

http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

I hope this helps!

Tags: Notebooks

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