laptops with battery problems and does not turn on

I get Strait to the point and say that I have 2 laptops that are causing a bit of touble.the the first is hp dv6 4023tx it worked fine one moment connected to food I have remove the power cable and its fine I turn it off leave it for about an hour and it will not power on I had a look at the error codes different and found that the code I get is an error of System Board and I'm not sure what to do about it. the other laptop is a dv3 2002tu and battery decided to die on me and I'm not sure what to do with it either. I download the wizard of battery and it gives me an OK (4) im not sure what that 4 means but it might be useful the dv3 .ps is the computer laptop im using to send these messages and get only on when plugged into an external power source.

Hello @DBG-spas .

Welcome to the HP Forums!

I understand your laptops have feeding problems and the battery.

If there are system errors Council you will need service on the motherboard. You can contact HP telephone support for options of repair and maintenance at 1-800-474-6836 in North America. For all other regions click here.

The question of DV3 is a little different. If the battery is not the laptop, but it works very well with the power connected, it could be the battery or on the motherboard connections that are the problem. The only way to be really sure if its in the computer or the battery is to try another battery. The bad news here is that, to try another battery, you have good enough to buy one, that may not solve the problem.

You can find the battery searching these reference numbers (according to what battery you have):

Part number of battery 9 cells, 83-Wh-530803-001
Part number 6-cell, 55-Wh-530802-001 battery
Part number 6-cell, 47-Wh-530801-001 battery

It is finally to if you want to make the bet or not, but you can also contact you the HP support by phone for repair on this one as well.

Sorry for the bad news, but we hope this helps.

Tags: Notebooks

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