Laser Jet Pro 500 570dn: error scan

Since the first install this printer, I received an error "Scanner 13".  The info on the help says to turn off the printer and restart - it did not work.  I've looked everywhere I found on the HP site and found no information about this error code or how to solve the problem.

Usually, you change the document scanner.

If it is under warranty, you contact HP support or an authorized service provider.

Tags: HP Printers

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