LaserJet M477: LaserJet M477 prints some lines in italics, and vertical lines must be straight are wavy

Hello

I just bought my LaserJet M477 a week ago, and I've noticed a few problems print quality:

  • When I print text documents, some lines incorrect impression of italic characters, while the text is not italicized in the source document.  The problem is not random - I can print the same page twice, and it is implemented in italics in the same places.
  • When I print graphics, long straight lines parallel to the direction of the paper path have regular aberrations, light showers in them.  The problem seems to occur at intervals down the page (as if there could be an irregularity in a circular or cylindrical part inside).  I am even noticing the problem when I print the test page "setting of alignment".  In comparison, all the lines that are perpendicular to the paper path are sharp and straight.

Another post on this site suggested a "reset power" to solve a similar problem with the italics, but this does not solve the problem for me.

I've also updated the firmware and drivers and installed/reinstalled the printer, each nothing helps.

The question of italics seems like it might be a software problem, but I fear that the problem of vertical wavy lines might be a mechanical problem.

Could someone suggest solutions?

Thank you

Kevin

Droms,

I chatted with HP online tech support yesterday, share everything we have discussed here and they concluded that there is a hardware problem with the printer.  They recommended I have share the printer to my point of sale to another unit.  Fortunately, I'm still within 14 days of the back window.  HP has also instructed to give me my case ID to the retailer, probably as license to HP for them to accept the return unit and perhaps to help diagnose the unit once the logistics team sent back to HP.

BTW, HP examined our whole conversation here thread, and the thought of a problem with the Starter toner cartridges never came.

You can continue a similar conversation with the HP technical support.  I'd hate to see that you stuck with a defective printer.

Thanks for your comments, and I hope that you are able to get an acceptable resolution.

Kevin

Tags: HP Printers

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